Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,653 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,653 reviews
December 13, 2025
Everyone at the BMW store is great to work with. Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information during the delivery process. More
by John
December 06, 2025
This was our first BMW purchase and it was truly a great experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of the transaction. Susan Ward was excellent in explaining all the features to get us on the road. Eric Fender explained the finance portion well and the electronic document signature system was kind of fun. Ric Koresky helped make us feel special, too. Overall a fantastic experience with these friendly professionals at The BMW Store Cincinnati! More
by Tony
December 01, 2025
The BMW store makes buying a new car easy. Loved the digital paperwork signing, it makes the process very efficient Loved the digital paperwork signing, it makes the process very efficient More
by 3rd X1
November 29, 2025
Paul Kolleck and his team took all of the hassle out of buying a new BMW. buying a new BMW. More
by Ken
November 24, 2025
We have been associated with The BMW store now for three years. I cannot find a reason when I was disappointed with their service. They go out of their way to make sure you are satisfied with their service years. I cannot find a reason when I was disappointed with their service. They go out of their way to make sure you are satisfied with their service and vehicles. Jonathan Kumar has been working with us for three years. He checks with us from time to time to make sure we are happy with the vehicle and if we have any questions for him. I would definitely recommend their dealership to buy a BMW. More
by montyharrison1
November 21, 2025
Amy and the rest of the BMW deal were amazing! Bought and customized a brand new m340i and everything was perfect from the beginning to the end! Never felt pressured on anything and was kept in th Bought and customized a brand new m340i and everything was perfect from the beginning to the end! Never felt pressured on anything and was kept in the loop the entire time. When I picked up my car I even got an awesome swag bag of gifts. Probably the best dealership in Cincinnati! More
by camcorbin94
November 18, 2025
There was no sales pressure whatsoever. Paul was professional, courteous, and thorough when we made the decision to purchase Paul was professional, courteous, and thorough when we made the decision to purchase More
by creights
November 18, 2025
Fantastic customer service! I have worked with Paul Kolleck as my salesperson for many years and he has always delivered great cars. I appreciate how people at the dealership g I have worked with Paul Kolleck as my salesperson for many years and he has always delivered great cars. I appreciate how people at the dealership go out of their way to be helpful! More
by sue.poynter
November 16, 2025
I just purchased a 2026 BMW X1 and the whole experience was amazing and easy. No pressure just great customer service. was amazing and easy. No pressure just great customer service. More
by rbookmyer
Employees Worked With
November 05, 2025
Paul was fantastic. Attentive to our needs in picking out the perfect car for our family Attentive to our needs in picking out the perfect car for our family More
by chrisc
