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The BMW Store
Cincinnati, OH
1,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,623 reviews
August 16, 2025
The X3 is the third vehicle we've purchased from the BMW Store since 2022. Amy Ludlum was our sales contact for all of them, and Susan Ward explained the technology in each vehicle. Both Amy and Susan hav Store since 2022. Amy Ludlum was our sales contact for all of them, and Susan Ward explained the technology in each vehicle. Both Amy and Susan have been easy to work with and have done well each time. More
by jlandrum1061
Employees Worked With
Susan Ward, Eric Fender, Amy Ludlum
August 15, 2025
Ric, Paul, and Susan always take great care of me. I have leased numerous vehicles from them, and it is always excellent service. I have leased numerous vehicles from them, and it is always excellent service. More
by chris.rahe
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Eric Fender
August 15, 2025
Matt went over and beyond of expectations. Drove the car and suggested repairs at no charge before purchasing the used BMW. Definitely will be back for my next car purchase. Drove the car and suggested repairs at no charge before purchasing the used BMW. Definitely will be back for my next car purchase. More
by chadpeters19
Employees Worked With
Mat Swartz, Jemar DuBose
August 11, 2025
Henry was great. He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work with. The entire experience from the was top notch. I highly recommend them. More
by jstephensdoyle
Employees Worked With
George, Susan Ward, Hank Stallings, Eric Schaeper
August 02, 2025
Paul was very informative and extremely patience, easy to work with. Susan was unbelievable helpful in setting up all features and clearly explain all the features! work with. Susan was unbelievable helpful in setting up all features and clearly explain all the features! More
by Pav4076
Employees Worked With
Paul Kolleck, Susan Ward
August 02, 2025
Emily was great. She was easy to communicate with and responsive. I would recommend her. Made the car buying experience easy. She was easy to communicate with and responsive. I would recommend her. Made the car buying experience easy. More
by Michael M
Employees Worked With
Ric Koresky, Susan Ward, Jemar DuBose, Emily Blose
August 02, 2025
This was our first BMW purchase. Our experience was excellent. In particular our salesperson Amy was very informative and helpful and the entire process was stress free. Highly recom Our experience was excellent. In particular our salesperson Amy was very informative and helpful and the entire process was stress free. Highly recommend! More
by O’Keefe
Employees Worked With
Susan Ward, Amy Ludlum
July 30, 2025
My Experience Buying a 2026 BMW X5 I needed a car, but I didn’t want to rush into any decision. After researching different makes and models, including a few other than BMW, I realized something was missi I didn’t want to rush into any decision. After researching different makes and models, including a few other than BMW, I realized something was missing. I wanted to be thorough, thoughtful, and wise about this investment—it had to feel right. That’s when a friend recommended The BMW Store. I made my way there and met a few team members who were friendly and professional from the start. They helped me narrow down options and eventually, I took a 2026 BMW X5 for a test drive. From the moment I got behind the wheel, I knew it was the one. The driving experience was phenomenal, and the interior had everything I wanted: space, tech, comfort. Honestly, it was a beautiful experience both inside and out. The purchase process was smooth—no pressure, just clear and honest communication. I felt the team was transparent about pricing and financing options. They made everything organized, which made the whole experience that much more enjoyable. I walked away not just with a great car, but with the feeling that I was starting a lasting relationship with The BMW Store. Why I Recommend The BMW Store: Honest, transparent, and caring staff: They were attentive, answering every question without rushing. Seamless transaction: The process was quick, organized, and no hidden surprises. Fantastic car: The 2026 BMW X5 is an outstanding vehicle—luxurious, tech-forward, and powerful. Ongoing relationship: I’m confident I’ll be well taken care of with any future service or needs. If you’re in the market for a BMW, I highly recommend checking out The BMW Store. It wasn’t just about buying a car—it was about investing in a relationship with a dealership that values integrity and customer satisfaction More
by DS
Employees Worked With
Jonathan Kumar
July 23, 2025
First new BMW purchase from them but I am a repeat customer for parts and service which have been great. We had a great experience with Paul ordering our X5 for Performance Center Delivery and would customer for parts and service which have been great. We had a great experience with Paul ordering our X5 for Performance Center Delivery and would look to them for another vehicle purchase in the future. Thanks Paul! More
by BenP
Employees Worked With
Andrea Hartman, Paul Kolleck, Jemar DuBose
July 18, 2025
The BMW Store is top notch both or sales and service. See Julian and you can't go wrong. Purchase process was easy without any added pressure in any way. Take a test drive and you wont be disappointed See Julian and you can't go wrong. Purchase process was easy without any added pressure in any way. Take a test drive and you wont be disappointed. More
by Tony
Employees Worked With
Julian Lambert, Susan Ward, Jemar DuBose
