The BMW Store
Cincinnati, OH
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Amy Ludlum did a wonderful job showing us the X5. She explained the functions and options of the car. Took us on a test drive and spent a lot of time with us. Actually did it twice as we did not purc She explained the functions and options of the car. Took us on a test drive and spent a lot of time with us. Actually did it twice as we did not purchase on our first visit. More
Amy Ludlum did a fantastic job selling us a BMW X3 in Feb. We were leaning towards another Mercedes but Amy did such a fantastic job explaining all the benefits and why it was the new car for me. She w Feb. We were leaning towards another Mercedes but Amy did such a fantastic job explaining all the benefits and why it was the new car for me. She was patient, sincere with her explanations and was very thorough. Truly excellent customer service and we will return when it's time for another car. Kudos to Susan for being super patient in teaching me how to use all the fancy new tech on the car. She has even followed up with kind emails as well, More
Low pressure to buy. Emily answered all our questions and accommodated all of our requests. She was very responsive. We ended up ordering a car and the build experience w Emily answered all our questions and accommodated all of our requests. She was very responsive. We ended up ordering a car and the build experience was very transparent and easy to follow. Had our new car in less than 4 weeks. The tradein we had wasn't a luxury car and the trade allowance was several thousand lower than we'd been offered elsewhere so we sold it separately before we purchased our new car. No complaints, that's just what worked best for us. More
The team at the BMW store is always friendly, knowledgeable and service-focused. I had another great buying experience with Paul Kolleck and will continue to rely on the BMW Store! Susan Ward was knowledgeable and service-focused. I had another great buying experience with Paul Kolleck and will continue to rely on the BMW Store! Susan Ward was amazing at helping ensure I get the most out of all the technology in the new vehicles! More
Exceptional experience buying our first BMW. John Beam was awesome! The car was ready to test drive and we were shown all technology options before we left. Thank you BMW Store! John Beam was awesome! The car was ready to test drive and we were shown all technology options before we left. Thank you BMW Store! More
Exceptional experience- the whole team was professional, efficient, no surprises, attentive to details. Julian Lambert was outstanding, gracious and went above and beyond to make our 6 hour roundtrip to th efficient, no surprises, attentive to details. Julian Lambert was outstanding, gracious and went above and beyond to make our 6 hour roundtrip to the dealer a pleasant experience. More
Working with The BMW Store was a great experience from start to finish. Starting out on my vehicle purchase journey a BMW was not on my short list of cars. However, after seeing how active they are in su start to finish. Starting out on my vehicle purchase journey a BMW was not on my short list of cars. However, after seeing how active they are in supporting the community and organizations they support they joined the list. Now, I am the happy owner of a new X7, More