Tom Pappas Toyota

Bait and Switch I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away. More

Steve is the Go To Guy Wanna work with as guy that is a easy listener and will take care of you before during and after the sale....will recommend many many people to Steve. Wanna work with as guy that is a easy listener and will take care of you before during and after the sale....will recommend many many people to Steve. Thanks for making this purchase so easy. More

Dakota was excellent sale person. I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I wa I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car. More

Tim listened to us during negotiations and we felt we got a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience.. a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience.. More

Barry was great!! Very accommodating and made me feel at ease. I would highly recommend Barry for your next vehicle purchase! He’s really great! ease. I would highly recommend Barry for your next vehicle purchase! He’s really great! More

Sherry's 4Runner Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL More

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy! fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy! More

Great experience Had a great experience buying a new car from Tim. He was very knowledgable about the vehicles and worked with my crazy schedule. The overall experienc Had a great experience buying a new car from Tim. He was very knowledgable about the vehicles and worked with my crazy schedule. The overall experience at this dealership was excellent. I reccomend it. More

Excellent sales and service on two vehicles, so we came back Fergy was helpful in every way (texts included). He’s extremely knowledgeable and went out of his way to keep us informed during the sales process, te Fergy was helpful in every way (texts included). He’s extremely knowledgeable and went out of his way to keep us informed during the sales process, texting us even when he was off work. We’re very happy with the third vehicle he’s sold us (one Tacoma and two Rav 4s.). If you’re looking for a Toyota, be sure to ask for Ryan Ferguson. More

Ryan was highly responsive and attentive to all requests and needs with the vehicle we were looking for. We were able to give him a list of wants as well as nice to haves and he was able to find the perfect and needs with the vehicle we were looking for. We were able to give him a list of wants as well as nice to haves and he was able to find the perfect vehicle for my wife and I. He was even able to turn around a few last minute modifications for accessories before we officially purchased in a couple days. Would highly recommend working with him. More