Tom Pappas Toyota

I had a phenomenal experience from the time I walked in the door. Alexander was very personable and knowledgeable, as was the rest of the staff I worked with. I would highly recommend! the door. Alexander was very personable and knowledgeable, as was the rest of the staff I worked with. I would highly recommend! More

Thank You, Barry I have been going to Pappas since I bought my first Toyota in 2013. This dealership does a great job of making you feel welcome, comfortable, and that I have been going to Pappas since I bought my first Toyota in 2013. This dealership does a great job of making you feel welcome, comfortable, and that they have your best interest in mind. Working with Barry was no exception to the wonderful service I already receive, but made the process of buying (turning into leasing) a new car fun. Barry wasn't pushy and talked to us like he genuinely cared, telling us about his dogs and hockey, which made that great connection with my husband and I. We've both worked in sales and I know there is always a drive to push and get the sale now but I never felt pushed/rushed into anything. He had us laughing the whole time and made the process pretty seamless. Jamie then came into the picture for financing and also helped as greatly. With just buying a house, student loans, and some credit debt, our scores weren't Excellent or even Good, but she was able to get us approved for the exact car we came in for within minutes. Barry helped keep the monthly payment extremely close to what I had in mind and something I honestly didn't think was going to happen. I would definitely recommend Pappas and Barry to anyone looking to buy or lease. I know we will be going back at the end of the lease to Barry! More

Barry has a superlative knowledge of the vehicles we explored. He genuinely was interested in exploring all of the options to guarantee customer satisfaction. Barry is truly an asset to Pappas Toyota explored. He genuinely was interested in exploring all of the options to guarantee customer satisfaction. Barry is truly an asset to Pappas Toyota More

Bait and Switch I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away. More

Steve is the Go To Guy Wanna work with as guy that is a easy listener and will take care of you before during and after the sale....will recommend many many people to Steve. Wanna work with as guy that is a easy listener and will take care of you before during and after the sale....will recommend many many people to Steve. Thanks for making this purchase so easy. More

Dakota was excellent sale person. I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I wa I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car. More

Tim listened to us during negotiations and we felt we got a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience.. a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience.. More

Barry was great!! Very accommodating and made me feel at ease. I would highly recommend Barry for your next vehicle purchase! He’s really great! ease. I would highly recommend Barry for your next vehicle purchase! He’s really great! More

Sherry's 4Runner Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL More