Toyota Direct
Columbus, OH
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Do not Buy Here! !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so I take it To Kelly BMW and they tell me the oil has Metal shavings in it and the engine needs to be replaced because there wasn't any oil in it or lubrication for the engine to run normal. They also told me there wasn't any oil leakage which means there wasn't an oil change done when I bought it. So I call Toyota Direct and they basically told me its not there problem and was very rude. Mind you I just bought this car with my hard earned money and was expecting to have this car for years. they had no compassion or understanding about what just happen to me and my family but when I was giving them the money everybody in the build was extremely nice. I hope this saves the next family that was thinking about buying here. Now I have a $13,000 vehicle that is useless. Thanks Toyota Direct. More
Typical 1970's slimy dealership tactics. "Let me talk with my manager" nonsense. Disorganized, and deceitful. That type of behavior is either taught or accepted by management. I would de "Let me talk with my manager" nonsense. Disorganized, and deceitful. That type of behavior is either taught or accepted by management. I would definitely steer clear of this snake's den. More
Had my oil changed here once. Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedu Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedule a service and I told them no, I would not be returning and get my vehicle serviced elsewhere now. A couple days later, I received an email with an appointment that they scheduled anyways. This has happened twice now and I am not scheduling appointments. HORRIBLE customer service trying to make an extra buck off women that they assume don’t know anything about cars. More
Most unprofessional dealership have ever dealt with. If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better More
The service was horrible at service center, Chris seemed like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine an like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine and that I have the extended advanced warranty. When he called me 3 hrs after I dropped my car off and told me that I didn’t have an oil in it and that when the tech put oil in it stopped the knocking sound. He then went on to tell me that it was a known issue with 2016 Chevy equinox’s having issues with burning oil, and the PVC seal being damaged. He then submitted that to the extended warranty company knowing it was going to fail. The PVC issue is known with Chevy but it is due to pressure build up and can cause piston rings and can cause timing chain issues along with needing a new engine if the issue persists. However the tech never checked anything else saw the oil underneath the vehicle and said it’s a known issue and wouldn’t be covered by the extended warranty. The extended warranty covers mechanical issues, along with the engine and drive train. Now I am stuck with a vehicle I purchased 2 years ago with an extended warranty and they want to charge me $3000 to repair it. They will never get my business again and it was aweful. It should have been covered under warranty had they have done their job to see if any pistons or rods or timing chain was affected it all would have been covered. More
Bought a 2024 Rav4 LE. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved. More
My experience with the staff at Toyota Direct on Morse Rd was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously. was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously. More