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Toyota Direct
Columbus, OH
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,458 reviews
June 11, 2025
It would be nice if someone from finance would return phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a fi phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a five star review was never given. Service department as of this time has done a great job. More
by davkid67
Verified Customer
June 11, 2025
I like that they call me proactively to schedule appointment. The waiting area is good, and the staff is always courteous and helpful. appointment. The waiting area is good, and the staff is always courteous and helpful. More
by ckwan99
Employees Worked With
June 11, 2025
my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More
by elshay2000
June 11, 2025
I had an oil change and it took less than 30 minutes, which was great because I was on my lunch hour. which was great because I was on my lunch hour. More
by ellness21
Employees Worked With
June 10, 2025
i already wrote one previously, again, again again, again, again, again, again, again again, again again, again, again, again, again again, again More
by elstrohm
Employees Worked With
June 10, 2025
Simply the best. Treat you like family. Always put the customer first. Best service in town. Treat you like family. Always put the customer first. Best service in town. More
by jjrodock
June 09, 2025
I’m never again taking my vehicle to this dealer they are negligent and inefficient. negligent and inefficient. More
by germosen401
Employees Worked With
June 09, 2025
Excellent, friendly, courteous, and fast service. Da, da, da, da, da that’s all folks! Da, da, da, da, da that’s all folks! More
by villaoaks
Employees Worked With
June 09, 2025
No pressure sales pitch from Ron Susi. Perfect followup. Great negotiation and deal. Thanks you. Perfect followup. Great negotiation and deal. Thanks you. More
by rose14
June 09, 2025
Russel was great to work with and knowledgeable about the vehicle I was interested in and the features and operation of it. MY 3rd vehicle with Russel vehicle I was interested in and the features and operation of it. MY 3rd vehicle with Russel More
by kliser
Employees Worked With
