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Toyota Direct
Columbus, OH
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,617 reviews
August 20, 2025
poor communication. New inaccurate statement “customer states”. Work done without my knowledge. Saw it on statement for the first time. New inaccurate statement “customer states”. Work done without my knowledge. Saw it on statement for the first time. More
by Mainer
Verified CustomerEmployees Worked With
August 19, 2025
Wonderful people to work with. I liked working with everyone They are honest and open I liked working with everyone They are honest and open More
by Suresh Thakker
August 19, 2025
Quite disappointed I could not use my Toyota card to pay for servicing, especially when I have done so in the past for servicing, especially when I have done so in the past More
by LarryASchirm
Employees Worked With
August 19, 2025
They listened to my issue and after investigating found nothing was wrong with my vehicle. nothing was wrong with my vehicle. More
by neil.cameron
Employees Worked With
August 19, 2025
Great location and committed service advisors that ensure the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! More
by bonlferguson@gmail.com
Employees Worked With
Chuck Hessel
August 19, 2025
Awful experience. Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for test Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for testing and it was fine further more after buying their non returnable battery they said they could not fix my issue and that I should take my care back to where I got it. Feels like I was ripped off. Will not return. More
by franchizedrummer
Employees Worked With
August 18, 2025
I came in last month and I had jake helping me with my vehicle, he was wonderful to work with and kept me consistently updated with any new news and he even helped with The insurance claim I needed to do. vehicle, he was wonderful to work with and kept me consistently updated with any new news and he even helped with The insurance claim I needed to do. Had a wonderful experience and Jake was the reason for it More
by Salik
Employees Worked With
Jake
August 18, 2025
Very helpful but sometimes takes while getting hold or get back answers. They are honest and truthful get back answers. They are honest and truthful More
by qordheer
Employees Worked With
August 16, 2025
Cliff is honest and reliable. I’m in and out with the best service department. I’m in and out with the best service department. More
by mswoodye13
Employees Worked With
