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Toyota Direct
Columbus, OH
2,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
September 19, 2026
Our family has been working for with Russel for over 20 years since he listens, helps, and well I think of his as a friend to our family. You have other great sales people but Russel is my choice. Th years since he listens, helps, and well I think of his as a friend to our family. You have other great sales people but Russel is my choice. Thanks Russel once again. More
by Payettm
September 18, 2026
Toyota Direct has always given me quality service. I am usually in and out in an hour, sometimes less for an oil change and tire rotation. Brent was personable and efficient. I am usually in and out in an hour, sometimes less for an oil change and tire rotation. Brent was personable and efficient. More
by toth_2651
Employees Worked With
Brent Thomas
September 18, 2026
I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More
by bmart26
Verified CustomerEmployees Worked With
September 18, 2026
It is frustrating to make an appointment and then have to wait over 2.5 hours for just an oil change and tire rotation. wait over 2.5 hours for just an oil change and tire rotation. More
by kathy
Employees Worked With
September 18, 2026
I have been a customer of 25 years Chris has been my service advisor and consultant for all those years. Absolutely best to deal with my son brought his car in for service and Chris treated him like Gol service advisor and consultant for all those years. Absolutely best to deal with my son brought his car in for service and Chris treated him like Gold. Thanks More
by Jfhch
Employees Worked With
September 18, 2026
People are friendly but the wait time is always longer than the estimate and they advertise snacks in the waiting room but all they ever have is popcorn. The drink selection is very good though. than the estimate and they advertise snacks in the waiting room but all they ever have is popcorn. The drink selection is very good though. More
by meganvpes
Employees Worked With
Connor
September 18, 2026
Service was good however thermostat in the waiting area was 68 degrees, too cold. Ac should be at 72 degrees. was 68 degrees, too cold. Ac should be at 72 degrees. More
by Jallbrig
September 17, 2026
Nasir was very friendly and knowledgeable about the car we were buying. He was very helpful. we were buying. He was very helpful. More
by getzey
Employees Worked With
September 17, 2026
They don't have any valets after 3:00 and their loners close at 5:00 which made it hard for getting home. And they couldn't deliver the car when it was done. They did get warranty to cover it (with help) close at 5:00 which made it hard for getting home. And they couldn't deliver the car when it was done. They did get warranty to cover it (with help) and it hasn't given me problems yet. More
by jacob.barnett1
Employees Worked With
September 16, 2026
Да, исправляю: Lily was absolutely amazing! She took care of both my Toyota Camry and Toyota Grand Highlander, and everything was handled professionally and on time. She was very friendly, help She took care of both my Toyota Camry and Toyota Grand Highlander, and everything was handled professionally and on time. She was very friendly, helpful, and made the whole service experience easy and stress-free. She kept everything organized and made sure the work was done properly. Toyota Direct is lucky to have her. Thank you, Lily! More
by Kadievmurtuzali
Employees Worked With
Lily
