Toyota Direct

Incredible people to work with in will come backs every time easy to work with and friendly people time easy to work with and friendly people More

My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

The dealership left the oil cap off and I didn't realize it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did tak it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did take care of it. Detailed the truck inside and out as well as degreased the engine/everything under the hood which I greatly appreciate. The issue is when my truck was brought back to me there were several scratches on and around the hood that was not there before. One big one at the front of the hood. Brought it to the attention to the gentleman that brought my truck back. He took pictures then said it would be made right. I called the other gentleman that was taking care of me named Kyle and he said he would check in to it and call me in the morning. No one called. I called today and left a voicemail. I am very upset because those scratches were not there before. This brings down my truck value as well. At this point I have decided I will not have any more work done at that dealership because of incompetentcy. The exception would be the recall on the break lines and honesty I wouldn't even trust that. My truck was brand new, beautiful, and pristine before I took it in for that oil change. I do appreciate Toyota trying to make it right with the cleaning and detailing. The lack of communication in regards to fixing the scratches and making this bad situation completely right is really upsetting. I am not the type to go down to the dealership screaming and demanding change. I speak with my actions. I will not buy from that dealership nor have basic service like oil changes etc again even if it's free service. I would rather pay for quality and know the job is done right. I do have documentation pictures and video of this incident. I also had an extended wait time at the dealership waiting for my oil change to be completed. Waiting 2 hours when I had an appointment which is unacceptable. It seems like service was overbooked and that led to the situation in the first place. I suggest looking into better time management for scheduling appointments to avoid this in the future. More

Bought Grand Highlander last year. Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! More

They pushed our vehicle over a week to repair it and we couldnt just keep waiting and when we went to pick the car up we were still charged 200 dollars for a diagnostic. couldnt just keep waiting and when we went to pick the car up we were still charged 200 dollars for a diagnostic. More

Service advisor, Jason, was able to fix non-functioning right front turn signal light which previous technicians failed to do. right front turn signal light which previous technicians failed to do. More

They did a very good job with the free oil change & etc. ..with my car. ..with my car. More

Clean facilities and overall efficient. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. More

Toyota Direct has serviced our different vehicles for 26 years and still going Strong. From the drive in, Service Rep being attentive, to comfortable place to wait with tv and snack bar. I must say with t years and still going Strong. From the drive in, Service Rep being attentive, to comfortable place to wait with tv and snack bar. I must say with this said, I still miss the very needed car wash. Thank you More

Everybody from the salesman to the sales manager to the finance person was awesome to work with. Highly recommend and I will be returning. finance person was awesome to work with. Highly recommend and I will be returning. More