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Toyota Direct

Columbus, OH

4.2
1,351 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,351 reviews

February 19, 2025

I received kind Excellent professional and fast service from lacy in the service department on saturday More

by Braej7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

I didn't get the news I wanted about my car but Maggie was super friendly and professional. More

by ltucker30
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Customer representatives are always very helpful. Explain well what will be required and keep you up to date. More

by jblack7629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

This is my fifth car my family both at Toyota Direct. I had excellent experience good customer service This time I deal with Basha very nice young man with good experience More

by ajmohammed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Basha Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Where is the replacement battery for my Camry Hybrid? This is my second week waiting for it. More

by jerryw115
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r More

by jlevy803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Everything went on smoothly. Finance department was good and straightforward. Derrick was good. The price was reasonable More

by Mohammed Ashraf P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Palm
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

I was charged $190 just to have a technician look at my window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the More

by shausler20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck
February 17, 2025

Always dependable, trustyworthy. They do not try to over sell you on service. Extremely satisfied More

by todd.abens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

I came in for diagnostics. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. More

by warraich722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Grossman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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