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Toyota Direct
Columbus, OH
2,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,213 reviews
January 22, 2026
They have excellent service, perfect customer care and fast service too, they are the best. fast service too, they are the best. More
by Shema Muhoza
Verified Customer
January 21, 2026
Once again, Cliff Williams took great care of me. It was a good experience. a It was a good experience. a More
by scott.gallentine
Employees Worked With
January 21, 2026
Great experience picking up my Tacoma. Kyle and Fami made it a simple process and helped me further understand the processes. Kyle and Fami made it a simple process and helped me further understand the processes. More
by joshuasaganstewart
January 21, 2026
Quick and convenient service. Our service advisor was professional and the waiting room was comfortable. Our service advisor was professional and the waiting room was comfortable. More
by cobb.nicki (i can’t reme name i worked with)
Employees Worked With
January 21, 2026
Great dealership, great experience. Fadi was great to work with. Much better experience than another local Toyota Dealership. Will definitely return. Fadi was great to work with. Much better experience than another local Toyota Dealership. Will definitely return. More
by jdfreviewer
January 20, 2026
I had a great experience buying my new Tacoma. Islam was great to work with and had everything ready to go. Islam was great to work with and had everything ready to go. More
by maxtaylor22
January 19, 2026
Friendly interactions with staff; good communication about my car's needs with no pressure to upsell; comfortable, spacious waiting area. about my car's needs with no pressure to upsell; comfortable, spacious waiting area. More
by ritalongardner
Employees Worked With
January 18, 2026
Dealership was fine. I was greeted and my appointment was acted on quickly. Clifford noted that I had enough miles to have both the 5000 and 10,000 mile services at the I was greeted and my appointment was acted on quickly. Clifford noted that I had enough miles to have both the 5000 and 10,000 mile services at the same time. The waiting room was ok (there were a lot of coughing and sneezing people there). Someone wiping it down every hour or so would be great. It seemed odd there were so many cars in the back lot! Were there that many waiting for parts? More
by wyleocoyote
Employees Worked With
January 17, 2026
Poor communication about services. I asked to assess the health of my tires. It wasn’t discussed at checkout. I assumed it was in my paperwork. I looked over the paperwork later on and I asked to assess the health of my tires. It wasn’t discussed at checkout. I assumed it was in my paperwork. I looked over the paperwork later on and nothing was noted. Also, I had one tire patched. Technician said all tires could be taken to 35 psi in the winter. I asked to make sure they were all taken to recommended psi. Upon leaving the dealership, the repaired tire was taken to 35 psi, but other three tires untouched. Little things, but very annoying when paying dealership prices. More
by steve.beeley
Employees Worked With
Unknown
