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Toyota Direct
Columbus, OH
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,258 reviews
June 10, 2026
Friendly team, answers all questions. I wasn’t waiting too long to complete my services. Clean! I wasn’t waiting too long to complete my services. Clean! More
by kaleesa10
Verified CustomerEmployees Worked With
June 10, 2026
They gave me a hard time when they messed up my rim and tire when I sent my car for a tire rotation. I had to use the spare tire for a whole week before they replaced it. Driving on the freeway was not sa tire when I sent my car for a tire rotation. I had to use the spare tire for a whole week before they replaced it. Driving on the freeway was not safe at all More
by evelynaopoku
Employees Worked With
Jacob handlin
June 09, 2026
June 09, 2026
Fast write up ,and excellent communication and great price ! Amenities are great also ,nice facility! price ! Amenities are great also ,nice facility! More
by madhun67
June 09, 2026
Took my highlander in for an oil change and also had a wheel alignment. Discovered a small but deep gouge on the driver side door handle. Door was open inside dealership so did not notice until I arrive wheel alignment. Discovered a small but deep gouge on the driver side door handle. Door was open inside dealership so did not notice until I arrived to my destination I saw the damage when I was touching the handle to lock it. Called and explained the situation. Received a call back and was told damage appeared to be there on a video, I know it was not so I ask to see the video. I received a call from the manager and she explained video was blurry so agreed to repair. When scheduling I was told they would need my car 24 hours. I explained we only had one car since we are retired and my husband no longer drives. I was told I would have to pay for the rental. I have declined not to have them do the repair and told the manager last time I had an oil change there they had oil on my steering wheel and seat which got on my clothes. When arriving I told Lilly about my last experience and ask her to make sure they did not leave oil behind which she did. Bottom line we won’t be back for service or to purchase a new Highlander. For future service I have been referred to a place who does great work and is fair by a good friend. I will be spreading the word about poor service. More
by 2ejwhit
Employees Worked With
Lilly
June 08, 2026
I had a scheduled 5000 service appointment (10:00 am)which was only a tire rotation. I did not get my truck back until 12:00.. I was not happy. am)which was only a tire rotation. I did not get my truck back until 12:00.. I was not happy. More
by martintdavis
Employees Worked With
Not known
June 08, 2026
Oil change took about an hour. The waiting area was stock with complimentary food and hot beverages. The waiting area was stock with complimentary food and hot beverages. More
by jrcraec07
Employees Worked With
June 06, 2026
fine job. Courteous service rep and fast turnaround. Would use again not time I need service. Courteous service rep and fast turnaround. Would use again not time I need service. More
by pj.coval
June 06, 2026
The service time was great and how the service was explained, and how my policy was reviewed to me. explained, and how my policy was reviewed to me. More
by emeliafekaa
Employees Worked With
