Toyota Direct

Taye did a great Job helping me get into my new Tacoma and Dee the service Manager is always helpful and Dee the service Manager is always helpful More

I brought my 2018 Toyota Highlander to the dealership after experiencing an intermittent “Low Braking Power” warning. Because this involved the braking system, I wanted an accurate diagnosis from technic after experiencing an intermittent “Low Braking Power” warning. Because this involved the braking system, I wanted an accurate diagnosis from technicians who specialize in Toyota vehicles. After evaluating the vehicle, the dealership recommended replacing the brake master cylinder at an estimated cost of approximately $1,230. I specifically asked whether the brake booster or vacuum system could be responsible. Only after I raised that possibility did they check the system, and I was told it was functioning normally. I was also advised that if replacing the master cylinder did not resolve the issue, the next likely problem would be the ABS system, potentially requiring an even more expensive repair. Ultimately, neither diagnosis was correct. The actual problem was the brake booster — the very component I had specifically asked them to investigate. Another repair shop replaced the booster, and the problem was resolved. I understand that automotive diagnostics can be challenging and that technicians cannot always identify a problem immediately. However, I find it concerning that I had to suggest investigating the brake booster myself, was subsequently told that system was functioning properly, and was then presented with expensive repair recommendations that would not have addressed the actual problem. Had I authorized the recommended repairs, I could have spent thousands of dollars without resolving the original concern. My frustration is not simply that the initial diagnosis was incorrect. It’s that a Toyota dealership, with access to manufacturer-specific diagnostic information and expertise, failed to identify a problem within a system I had specifically questioned. I expect better diagnostic accuracy and a more systematic approach from a dealership service department, especially when dealing with a safety-critical component like the braking system. Unfortunately, this experience has significantly reduced my confidence in returning for future diagnostic work. More

You really don’t want me to leave a review, twice now my vehicle has had some kind of damage that your tech did, and both times I was originally told I needed to pay to either fix it or diagnose the problem vehicle has had some kind of damage that your tech did, and both times I was originally told I needed to pay to either fix it or diagnose the problem that they created. the first time I came and fixed the problem myself, the second time I just said I would go to the GM and then all of a sudden that new $600 problem went away More

Anthony is very nice and knowledgeable. Appreciate his friendly attitude. I found him to be very helpful. Appreciate his friendly attitude. I found him to be very helpful. More

Service is always great. My regular service advisor was not in so another one helped me. Very good service. My regular service advisor was not in so another one helped me. Very good service. More

Anthony was great in helping me during the appointment and was accurate in identifying issues and helping them get fixed. Appreciate your help sir. Thanks and was accurate in identifying issues and helping them get fixed. Appreciate your help sir. Thanks More

People were friendly. However, they didn't fix the problem and upsold my wife a tire realignment then didn't actually realign the tires. Front right camber went from -1.5° However, they didn't fix the problem and upsold my wife a tire realignment then didn't actually realign the tires. Front right camber went from -1.5° to -1.4° after alignment. More

I came in for an oil change and was not pressured into any additional services. I did get a list of recommended services from the technician. . any additional services. I did get a list of recommended services from the technician. . More

Parris was my service representative and was very friendly and professional. He reviewed what was being done and looked over my service history to make sure all procedures were current. He was ver friendly and professional. He reviewed what was being done and looked over my service history to make sure all procedures were current. He was very thorough and helpful. More

Got my 120k maintenance done in 2 hrs, one hour shorter than estimated. I was pleased. than estimated. I was pleased. More