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Toyota Direct
Columbus, OH
2,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,157 reviews
June 16, 2025
I had to have my tire replaced in my new 25 Tacoma, luckily, I bought tire and wheel with the car. Saved me $230 :) Chris Grossman was a pleasure to work with, and it didn't take too long. luckily, I bought tire and wheel with the car. Saved me $230 :) Chris Grossman was a pleasure to work with, and it didn't take too long. More
by ltigrett4
Verified Customer
June 15, 2025
I came in without and appointment and described my problem and was told we can do it now about 2 hours and it turned out exactly as I was told! problem and was told we can do it now about 2 hours and it turned out exactly as I was told! More
by babsmassie
Employees Worked With
Dont remember
June 15, 2025
It’s great dealer and he doing good process I appreciate the support and everything the support and everything More
by danielzenam
June 13, 2025
Paid $1817 for tires, service and lights on dashboards. The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many pe The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many people. I think his name was Troy. I had only slept 2 hours after a 12 hour shift. More
by chrisandberly
Employees Worked With
Troy and Chuck
June 13, 2025
Great customer service, rep was able to get me a few discounts. service was quick. coffee and bagels! discounts. service was quick. coffee and bagels! More
by S.A.
Employees Worked With
June 12, 2025
Always excellent service, especially Chris Grossman and Mindy Hill. Unfortunately this time the wrong battery was installed Mindy Hill. Unfortunately this time the wrong battery was installed More
by slbray917
June 11, 2025
I had an oil change and it took less than 30 minutes, which was great because I was on my lunch hour. which was great because I was on my lunch hour. More
by ellness21
Employees Worked With
June 11, 2025
my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More
by elshay2000
June 11, 2025
I like that they call me proactively to schedule appointment. The waiting area is good, and the staff is always courteous and helpful. appointment. The waiting area is good, and the staff is always courteous and helpful. More
by ckwan99
Employees Worked With
June 11, 2025
It would be nice if someone from finance would return phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a fi phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a five star review was never given. Service department as of this time has done a great job. More
by davkid67
