Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Direct
Columbus, OH
2,601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,601 reviews
October 07, 2026
They don't know how to take care of the customer. I bring 3 cars for oil changes in 2 days one of my car won't start after 2 days of services and other one have an egibe light on, I call the advisor I bring 3 cars for oil changes in 2 days one of my car won't start after 2 days of services and other one have an egibe light on, I call the advisor nobody ansewer me . customer service promise they call me back in 2 business days until now don't hear anything from them More
by tresormkashala
Verified CustomerEmployees Worked With
Anthony
October 07, 2026
$106 to plug into the computer to tell me nothing = ripoff There was a red warning light I could hear there was something and the onboard computer didn’t store the warning ripoff There was a red warning light I could hear there was something and the onboard computer didn’t store the warning More
by Lshoaf1217
Employees Worked With
October 06, 2026
I had new tires installed on my suv. I was checked in upon arrival with an estimate of 2-2.5 hours. It did take longer, though the proce was lower than expected due to a buy 3 get one fr I was checked in upon arrival with an estimate of 2-2.5 hours. It did take longer, though the proce was lower than expected due to a buy 3 get one free deal. More
by mluers13
Employees Worked With
Aiden
October 06, 2026
They did great work and I was so happy about my car lovely thank you lovely thank you More
by Safia Saleh
Employees Worked With
October 06, 2026
I've now taken 3 trips to Toyota Direct to attempt to replace a faulty fog light on my 2025 Sienna. On the first trip, they had to order the part, no problem. On the second trip, I waited for 4 hours bas replace a faulty fog light on my 2025 Sienna. On the first trip, they had to order the part, no problem. On the second trip, I waited for 4 hours based on a "2 hour maximum" estimate, and finally asked my service advisor for an update, to find they had forgotten about my car and hadn't even pulled it in yet. On the 3rd trip, the light was successfully replaced, but does not match the original on the other side. Everyone was friendly and apologetic but this was an overall negative experience. More
by sjunderwood
Employees Worked With
My service advisor is not listed
October 06, 2026
Mindy was very polite and helpful, I have always taken my car to toyota direct!!! car to toyota direct!!! More
by jazzer1102
Employees Worked With
October 06, 2026
Isatou is courteous professional and knowledgeable she handled my visit very professionally I have serviced my 4 runner there before and will continue to do so handled my visit very professionally I have serviced my 4 runner there before and will continue to do so More
by neilpmcgowan
