Toyota Direct

Fairly certain they broke my car window. It was working when it went in. Noticed on my bill it said window didn’t work. Staff told me it wasn’t them when I confronted them about it. The win It was working when it went in. Noticed on my bill it said window didn’t work. Staff told me it wasn’t them when I confronted them about it. The window is now off the track and needs fixed More

I had a non-standard service need recently and Cliff did a great job to understand what was needed. In the end, the overall service cost less than I expected. Really appreciate Cliff and the technician wo a great job to understand what was needed. In the end, the overall service cost less than I expected. Really appreciate Cliff and the technician working for my best interest. More

Ashiq is nice helpful and very knowledgeable pleasure to have as my sale rep. Thanks have as my sale rep. Thanks More

When I first got to the dealership, the salesman tried talking me into a vehicle that I wasn’t interested in. He tried getting me to buy a Prius before I even test drove one when I was really interested i talking me into a vehicle that I wasn’t interested in. He tried getting me to buy a Prius before I even test drove one when I was really interested in a Camry. Then when he was trying to get me to purchase the Camry, I told him I would think about it and he just kept pushing back. I felt pressured to buy it. Financing guy was great. More

Jeff was very easy to talk with…seemed he didn’t try to sound like a salesman, which I appreciated…I knew what I wanted and Toyota Direct provided the best price and great experience. My mother and sister sound like a salesman, which I appreciated…I knew what I wanted and Toyota Direct provided the best price and great experience. My mother and sister both previously purchased a car from Toyota Direct and I knew they had been treated fairly More

Easy, will to answer questions. Parrish was nice and explained what was not explain upon purchasing my vehicle Parrish was nice and explained what was not explain upon purchasing my vehicle More

Went in for 15,000 mile oil change on 2024 Rav. Should not of been a charge. Was told I needed an alignment and tech quickly showed me the printout (car was barely a year old!). When I inquired how Should not of been a charge. Was told I needed an alignment and tech quickly showed me the printout (car was barely a year old!). When I inquired how much he said $150 for the alignment and entire balance was $80. I assumed that meant I was given a discount for either going back to certified dealer or where the car was purchased. Went to pay and the total was $271. When I questioned why it's because I was charged $150 for an alignment and another $80. When I questioned why I was told it was labor and taxes. Tech claims he said tire balance (as in mount and balance because they took the tires off). Im apparently at fault for not understanding what he said and signed off on it anyways. I would not recommend working with someone who talks fast, waves papers around for you to look at quickly and then pushes you to sign. Plus after all that, I didnt even get a complimentary car wash! More

I received excellent service at my recent visit, and Maggie, my Advisor, is the very best! Maggie, my Advisor, is the very best! More

Isatou was kind and knowledgeable. She was always rerurned my calls promptly. Thank you for a great experience! She was always rerurned my calls promptly. Thank you for a great experience! More

Great as usual. Thank you. Very professional. In and out in 3 to 4 hours Thank you. Very professional. In and out in 3 to 4 hours More