Toyota Direct

I loved my experience with Toyota Direct. My dealer Ty was personable and knowledgeable. I enjoyed working with him. What I did not appreciate was the very high pressure financing meetin My dealer Ty was personable and knowledgeable. I enjoyed working with him. What I did not appreciate was the very high pressure financing meeting in which he continued to push to purchase various coverages. Left a bad impression at the end. More

The Toyota representative wasn’t great about communicating. I had to reach out for a status update after nearly a 2 hour wait. Then I was told “like five minutes”. While I completely understand communicating. I had to reach out for a status update after nearly a 2 hour wait. Then I was told “like five minutes”. While I completely understand about the time needed for the services being provided and potential staff shortages, receiving a communication regarding progress would have been nice, especially considering that I was only anticipating an oil change. When my car was ready, I simply received a “come to my desk” text which felt a little unprofessional. Additionally, neither of my wiper fluids were topped off whatsoever - kind of ridiculous considering the price that I pay to receive oil changes and maintenance. Highly considering a vehicle other than Toyota for my next one - service here has steadily gone downhill for the past few years. More

Overall good experience, happy with result. I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on ord I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on order or availability of my sales person I never once had a flawless phone call. Messages not returned or being connected to wrong person several times. More

Returning to service my Highlander where I bought it from is like returning home. It’s changed in physical appearance to accommodate a larger clientele base, which is a good thing in business. I’ve never had is like returning home. It’s changed in physical appearance to accommodate a larger clientele base, which is a good thing in business. I’ve never had a bad service visit here. The staff is appreciative and accommodating. In fact, I’m slightly overdue for service right now and will be returning next week. The *only* drawback now costing 1 star is with the expansion, went the carwash. That was a really excellent perk. I hope all levels of management read these couple sentences and decide to bring it back. More

Great team, awesome to work with. Planning to come back because they made the process easy. Planning to come back because they made the process easy. More

I was impressed with everyone at Toyota Direct. The whole process was smooth, and I enjoyed working with Schneider and Brandon. I love my new Tacoma. Thank you, guys, for making the car buying exp The whole process was smooth, and I enjoyed working with Schneider and Brandon. I love my new Tacoma. Thank you, guys, for making the car buying experience as nice as possible. More

had an excellent experience at the Toyota Direct dealership. The staff was professional, reliable, and transparent throughout the whole process. I really appreciated dealership. The staff was professional, reliable, and transparent throughout the whole process. I really appreciated More

My tire light was on when I arrived and my tire light was still on when I left, so I’m not even sure anyone rotate my tires which comes with the service and I really didn’t appreciate it and it’s usually don still on when I left, so I’m not even sure anyone rotate my tires which comes with the service and I really didn’t appreciate it and it’s usually done correctly every time so I don’t know what happened this time, but I wasn’t happy More

Love coming here. So up to date with knowledge and up to date quality of their work. So up to date with knowledge and up to date quality of their work. More

Excelente atención , pero un poco tardía, pero si hay respuesta con éxito. Hace falta un poco más de personal.. respuesta con éxito. Hace falta un poco más de personal.. More