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Toyota Direct - Service Center

Columbus, OH

4.1
784 Reviews

784 Reviews of Toyota Direct - Service Center

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December 07, 2024

The dealership was very professional and courteous. I would recommend Toyota Direct to anyone. The price of my car repair was reasonable. More

by dayskorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

hate writing reviews. Hate writing reviews. Hate writing reviews. Hate writing reviews. Hate writing reviews, More

by mt2ohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Third time bringing back, still not fixed. Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… More

by torrey_grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Dealing with Chris Grossman is always a pleasure. He's always helpful and answers any questions I might have. More

by dodsonb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Very friendly advisor, John. the waiting area could improve and add more seating capacity and more drinks!! More

by nobinrahut51
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Appointment was for 4 PM. Just an oil change. Car did not get on lift till 5:15PM. 45 minutes later I get my car back. So why did I make an appointment? Why wasn't I told my c More

by davepaquette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Superb service dept. Got in the same day to fix a flat. Tire wasn’t able to be repaired but was covered under two-year warranty and got a new one at no cost. Cliff was gr More

by rbcOhio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Great place they make you feel home. Great service manager Issatou. I will definitely refer friends and family More

by senioradvisor.spf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basha Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

As usual, the service at your garage is top-notch. Always get friendly and professional accommodations. Info from rep is concise and suggestive, but not pushy or intimidating. More

by lynnfrz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

It was over 2 hours for an oil change. They put a sticker in the window for 5000 miles when it should be 10000. Also, the date to come back as early as February, 2025. More

by dougdrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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