Toyota Direct - Service Center

I bought my vehicle at Drive Direct and regret it. I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and not just for the money. I will be bringing my car here for service moving forward! I can’t thank the service team enough for their help and understanding! More

Very professional and organized they have a great waiting area and are always timely in their service. area and are always timely in their service. More

It's always a straightforward experience with Toyota Direct. The staff always apply coupons for you and the waiting area is spacious and comfortable. Direct. The staff always apply coupons for you and the waiting area is spacious and comfortable. More

Best service experience I’ve ever had at a dealership I definitely will recommend my friends and family to come and service their vehicles at this facility definitely will recommend my friends and family to come and service their vehicles at this facility More

I went to service my car and they didn't even check the windshield washer fluid that they should do it, or at least in the old dealer I went to they did it. I wonder if what they told me they checked reall windshield washer fluid that they should do it, or at least in the old dealer I went to they did it. I wonder if what they told me they checked really did? More

Everything is very good and smooth thank you sir/ma’am see you next time see you next time More

Unexpected long wait time without notice. Constantly trying to upsell coolant flush when not needed Constantly trying to upsell coolant flush when not needed More

I have always had great service there. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. More

I always find the staff to be very friendly and helpful during my visits. I love the updates they've made to the waiting area; the chairs are comfortable, and there are snacks and Wi-Fi available, which ma during my visits. I love the updates they've made to the waiting area; the chairs are comfortable, and there are snacks and Wi-Fi available, which makes the process even better for getting work done. More

Hi, I am sorry to write, I had two appointments 10-01-24 for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want anyone job get effect because what I write also I don't have time. I am bringing my vehicles to your place since 2006, you can check the record. I bought two Toyota vehicles from your showroom, and two from another showroom because you did't have what I was looking for. Recently last two services was very upsetting. My husband drive Prius Prime, the person took care of the vehicle was very rude and pushy. Whoever did the service, did not do a complete job. The vehicle making small sound and my husband took the Prius Prime to local shop to fix the problem. I find out later from my husband. When I brought Honda Odyssey for Oil change, within a second the person told me it will cost $90 plus dollars. I had to show him my last two receipts that it should cost $60 Plus, and I had coupon, he really got upset and very rude. If he said $70 plus I can understand services getting expensive, but not at the rate what he was telling me. When service done and I asked him does my vehicle Okay and did you do the multipoint inspection he said everything is okay. He did not give me multipoint inspection sheet usually I got every time in my previous appointments, When I ask for the paperwork he said everything is okay there is no need for multipoint inspection paperwork. I don't understand when I brought my Honda Odyssey on 05-01-24 they told me my vehicle need alignment and etc etc you can check the paperwork. How come after 5 months everything is okay? I drive everyday on Highway for my work and I want to make sure my vehicle should be okay to drive. I really missed all the old workers who are very nice and always explain everything in detail whatever my vehicles needs. They were fair and honest, even I decline or not. I stop taking Odyssey to Honda dealer because of their rude behavior towards the customer and start bringing to Toyota Direct. You can check I have two other Toyota dealers close to my home but I bring my vehicle to you, only because of the good customer service. If you upgrade your place that does not mean you start charging more from your customers. I am planning to buy Prius Prime because my Honda Odyssey have 199000 mileage, but question is that where I can get good customer service. Have a nice day. Take care More