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Toyota Direct - Service Center

Columbus, OH

4.1
779 Reviews

779 Reviews of Toyota Direct - Service Center

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March 21, 2025

Dealership is very honest if service is not needed at the time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! More

by repp2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
March 21, 2025

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was More

by GGODORH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

I’ve been going to this dealership for years now and my father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highl More

by jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

Replaced my rear windshield wiper and it immediately broke off upon first usage of the wiper More

by thesuperquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t More

by tone4946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

Jake Handlin, in service, was very polite and professional. He kept me informed and up to date on my vans progress. More

by Dawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Handlin
March 19, 2025

The service and parts department do not coordinate well and neither department returns a call More

by scfullenkamp
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and parts department
March 19, 2025

Very well organized and helpful staff! Waiting areas very clean.but nothing else that I can think of at this time! More

by jdtaggart1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vann sann
March 18, 2025

I went to get a service done but it was not done. This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

The person that kept me informed of my service was outstanding. I only bring my vehicle to one service place because they make you feel comfortable. More

by brydog52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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