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Toyota Direct - Service Center

Columbus, OH

4.1
837 Reviews

837 Reviews of Toyota Direct - Service Center

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April 24, 2025

Carlos and Vann were extremely professional. Any questions or issues were immediately addressed. Thank You! More

by Lavern Yoder
Recommend Dealer
Yes
Employees Worked With
Carlos and Vann
April 24, 2025

Honest, efficient, helpful, friendly . dont want to write more words because it just takes up my time. More

by joalcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

So expensive part and labor cost even for minor issue fix and warranty covered parts will not be replaced and will be repaired with user cost. More

by darwinalex1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Service team is very good at what they do! Always pleasant and professional! Takes the stress off knowing they are there to help. More

by mstmarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

I visited Toyota Direct for 5000 miles oil change. As always, I received excellent service. Lady who was my service advisor (sorry, I didn’t notate her name) was professional, friendly and helpful. Se More

by Toyota feedback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I didn’t notate the name
April 19, 2025

I love Toyota Direct, they have always taken care of my truck since the day it was ordered and delivered to the dealership. More

by emain80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

There was a problem with the wrong tires, Lacy got the correct size and got me taken care of! she provided great service! More

by tgrinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Sanker
April 18, 2025

Major problems trying to pay bill for my step son over the phone. Called three times, receptionist could not get cashier or assigned service rep to answer phone More

by jeanneherriott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

Good customer service I will always continue to service my car there please continue the good work you guys are doing great More

by sadiatu28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Service was done when promised. Made sure I was happy with the result I was. More

by ktsummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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