Toyota of Downtown L.A.

Trying to find a person to help me because my service adviser is scamming me. Before I said anything, she said she will transfer the phone to adviser adviser is scamming me. Before I said anything, she said she will transfer the phone to adviser More

Took my car in for service on 9/6. I wasn’t sure what to expect since the last time I had a bad experience. But I’m glad to say that this service went well. I nicely asked to not have I wasn’t sure what to expect since the last time I had a bad experience. But I’m glad to say that this service went well. I nicely asked to not have a specific service advisor help me. Since the last time I was there I had a bad experience with him. I’m glad to say that my request was heard. And I got a very helpful and nice service advisor his name is Angel. He communicated well and told me what other service my car needed. I was happy this service went smoothly. I understand sometimes it could be a wait and busy day. I appreciated his good attitude and helpfulness. More

Alex was really nice he got us a ride home thanks Alex 👍I love Toyota cars wouldn’t change them for another car always had Toyotas really good reliable cars love them 👍I love Toyota cars wouldn’t change them for another car always had Toyotas really good reliable cars love them More

I've bought three cars from Downtown Toyota and have always had them serviced. I made a reservation this time, but after waiting for about 10 minutes, Alex Anaya suddenly showed up and said I had to emp always had them serviced. I made a reservation this time, but after waiting for about 10 minutes, Alex Anaya suddenly showed up and said I had to empty the back of the truck before he could service me. He then looked at the car and said the back of the truck was too heavy, so he couldn't do it. I've been doing this ever since and they told me to empty the back of the truck, but how many people actually do that? I'll never go back and I'll never buy a car from Downtown Toyota again. More

Muy buen servicio de parte de ella muy profesional 👏 muy amable 😊 siempre anda sonriente ☺️ no le pesa dar información. Acerca de los productos muy amable 😊 siempre anda sonriente ☺️ no le pesa dar información. Acerca de los productos More

If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!! More

I’ve been coming to Toyota of DTLA for 7 years. This time the customer service was awful. I’ve had this service advisor before and he has the worst customer service/ attitude ever. He dismissed my This time the customer service was awful. I’ve had this service advisor before and he has the worst customer service/ attitude ever. He dismissed my feelings about the wait. Tried to compare a car service to a doctor’s appointment. Which is two totally different things. I didn’t appreciate that. This service department needs a better management and staff. It wasn’t worth complaining to the manager when last time when I complained he also dismissed my complaint. It’s sad that this Toyota still has rude service advisors like him. I would only recommend 2 service advisor who I’ve had in the past but who are always overwhelmed with customers. More

Best dealer I have ever been to and best ADVISOR I know. Very responsible person Very responsible person More

Took my car in for a recall issue. They cracked my windshield, refused to pay for it and tried to use blurry security cam footage to "prove" they didn't do it. Do not trust these peopl They cracked my windshield, refused to pay for it and tried to use blurry security cam footage to "prove" they didn't do it. Do not trust these people with your car! More

Es amable pero no da razón exacta del vehículo perdí mi tiempo y mi dinero porque no me areglaron nada salí muy decepcionado tiempo y mi dinero porque no me areglaron nada salí muy decepcionado More