Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,102 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
Contact Dealership
View Awards

43301 12th St West

Lancaster, CA

93534

Directions

By Type

Showing 6,102 reviews

August 19, 2023

Bad customer service,, bad customer service,, bad customer service ,, bad customer service.. bad customer service More

by sal8gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 21, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 19, 2023

Not upfront with you for what services you’re getting performed and cost! I was charged for tire rotation when I was unaware of service. I never received a multipoint inspection sheet on my vehicle, and More

by JOHNM1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Normally the advisors do provide an estimate of the services which is signed by customer. If you haven't received the MPI through email let me know I can resend it to you. Please feel free to call me directly at (661) 952-2103

August 18, 2023

I paid over 2,300 dollars and they did not complete everything I paid for. They did not do the balance of the tires and also the alignment (I believe). Not sure what else they did not do. Now I don’t t More

by OMADR001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 18, 2023

Rodrigo was very helpful with finding us the perfect car for us and is a genuine, honest person. Definitely recommend him to help you find the right car! More

by omanzano623
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 18, 2023

Very professional, they were able to make me an appointment within a reasonable timeframe. The work done was great and were able to troubleshoot and fix my issue. Thank you. More

by SPDYGZO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 18, 2023

Andrew was great from when we walked in until we walked out with a new truck.He was very considerate and helpful through the whole process and made it simple and a wonderful experience to have. He really d More

by Abbobadilla8244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Garay
Report | Print
Aug 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 18, 2023

Very nice and excellent service that you always want to go back.I will recommend everyone More

by SUSMANUKUAN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Report | Print
Aug 21, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 17, 2023

Omar was professional and helped us with our needs. We appreciate all the help and would come back again! More

by Ebarajas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian , Omar Dirky
Report | Print
Aug 17, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 17, 2023

Worked hard to find exactly what we were looking for, color, style, interior. Good experience all around. More

by YOUNGBLOOD.DENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
Report | Print
Aug 17, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 17, 2023

I was not happy with service at Toyota in Mission Hills which ultimately resulted in Additional service needed at Toyota of Lancaster which no one wanted to take responsibility for. This resulted in me no More

by Noemail4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you had a bad experience at Toyota in Mission Hills. I hope we have been successful in meeting your needs here at Toyota of Lancaster. Please reach out to me at (661) 952-2103 if you have any questions or concerns

1
...
208
209
210
...
611