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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,718 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,718 reviews

August 05, 2026

I was over charged for the service that I received. I was charged $690.00 dollars for 2 keys coded, when the last time it only costed $430.00 for 2 keys to be coded. I will have to find another servi More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wengert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2026 -

Toyota of Lancaster responded

We’re sorry to hear that you were disappointed with the cost of your recent key service. We understand your concern, especially when comparing the $690 charge to the $430 you paid previously. Pricing can vary depending on the vehicle, key type, programming requirements, and parts involved, but we certainly understand your frustration. We appreciate your feedback and would welcome the opportunity to review the details of the repair and charges with you. We value your business and hope we can address your concerns and regain your trust. Thank you for giving us the opportunity to serve you.

August 05, 2026

Joe the fleet manger , Mike in the service area both excellent Exceeded my expectations More

by tateway
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the fantastic review! We’re thrilled to hear that Joe, our Fleet Manager, and Mike in our Service Department both exceeded your expectations. We’ll be sure to share your kind words with them. We truly appreciate your business and look forward to providing you with another excellent experience in the future!

August 04, 2026

Left a scratch on my hitch cover when taking the punctured tire out of the back More

by josefina831
Recommend Dealer
No
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Aug 13, 2026 -

Toyota of Lancaster responded

We’re sorry to hear about your concern regarding the hitch cover. We understand how disappointing it can be to notice a scratch after your visit. While we cannot determine from the review when or how the scratch occurred, we would be happy to have the concern inspected and review the circumstances surrounding your visit. We appreciate you bringing this to our attention and the opportunity to look into it further. We value your business and hope we can assist you with your concern.

August 04, 2026

I got my 2026 Toyota Tundra with the TRD off-road package at Toyota of Lancaster. After researching for a few months and calculating how much I can afford. I went to Toyota of Lancaster and ready myself for More

by Goalman50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Calero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience and congratulations on your new 2026 Toyota Tundra TRD Off-Road! We're thrilled to hear that your purchase process was smooth, transparent, and free of the stress you were expecting. It's wonderful to know that Fernando Leon provided helpful guidance and made your experience a positive one. We truly appreciate your recommendation and your trust in Toyota of Lancaster. We hope you enjoy your new Tundra for many miles to come, and we look forward to serving you again in the future!

August 04, 2026

She was understanding and was in great communication with me on the status of the tires and helped with my rental. More

by sk_gsxr750
Recommend Dealer
Yes
Employees Worked With
Brenda? (BB)
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Aug 04, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We're so pleased to hear that Brenda took great care of you throughout your visit. Providing clear communication and keeping our guests informed every step of the way is something we strive for, and we're glad Brenda was able to assist you with the status of your tires and help coordinate your rental. We truly appreciate your kind words and will be sure to share your compliments with Brenda. We look forward to seeing you again!

August 04, 2026

I made an appointment online for 2pm I took my day off to be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my More

by jllplpez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

August 03, 2026

And my vehicle still making a noise I try to tell that to the service guy and he didn't have time to listen to me More

by roygoss
Recommend Dealer
No
Employees Worked With
Service department cannot fix it right
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Aug 04, 2026 -

Toyota of Lancaster responded

Thank you for bringing this to our attention. We sincerely apologize that you felt your concerns were not fully heard during your visit. That is certainly not the level of service we strive to provide. We understand how frustrating it can be when a vehicle concern persists. We would appreciate the opportunity to inspect your vehicle again and properly address the noise you are experiencing. Please contact our service department at your convenience so we can schedule a time to have one of our technicians evaluate the concern with you. We value your feedback and hope you'll allow us the opportunity to make this right.

August 03, 2026

Michael was Tentative and straight shooter. Will want to work with him again in the future. More

by ohlopez96
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
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Aug 03, 2026 -

ohlopez96 responded

Thank you. Will be waiting your next call when parts become available

Aug 03, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We're delighted to hear that Michael provided attentive, straightforward service and made your experience a positive one. We'll be sure to share your kind words with him. We truly appreciate your trust and look forward to assisting you again in the future!

August 02, 2026

It was a very positive experience and they even contacted me during the service call to ask if I wanted the air filter changed so I appreciate that ! I would definitely recommend Toyota of Lancaster for both More

by SMDiENER
Recommend Dealer
Yes
Report | Print
Aug 03, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review and recommendation! We're thrilled to hear you had such a positive experience. Keeping our guests informed throughout the service process is important to us, and we're glad you appreciated being contacted before any additional work was performed. We truly value your trust in Toyota of Lancaster for both your sales and service needs and look forward to serving you again in the future!

August 02, 2026

She was lively, friendly, knowledgeable and a pleasure to work with. Professional, kind, considerate and it is wonderful you have her as a team member with Toyota Lancaster More

by KAYANAMWOODLEY
Recommend Dealer
Yes
Employees Worked With
Brenda Hernandez
Report | Print
Aug 03, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We’re delighted to hear that Brenda made such a positive impression. Providing friendly, knowledgeable, and professional service is what we strive for, and we're thrilled that Brenda delivered such an exceptional experience. We truly appreciate your kind words and will be sure to share your compliments with her. Thank you for choosing Toyota of Lancaster.

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