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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews

3,947 Reviews of Toyota of Lancaster - Service Center

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January 17, 2025

Bad work / time wasters. Scheduled appointment first thing in the morning days in advance for warranty work, recall and oil change. Told me if i didnt leave car for warranty More

by Eg11111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory visit to our dealership to get your vehicle inspected. However, sometimes we do have a representative come out from the region and they are only available on certain days or times. I do apologize if when making your appointment our staff didn't communicate the process. I do apologize once again for any inconvenience and please feel free to call me at (661) 952-2103 if you'd like to discuss your issues further.

January 17, 2025

All went well. Service was as described, cost was reasonable and timing was just right! More

by VIRGINIASALCIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

January 17, 2025

The attention to the costumer is amazing. The have a great service . They always helped. We are very happy with them . More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Toyota of Lancaster responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 17, 2025

Excellent service. Very quick, and the advisor kept me informed on the status of the car. Very easy process. More

by Wendy.Hashii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for leaving us a 5 star review. I'm glad our team provided great customer service. We look forward to assisting you next time.

January 17, 2025

I trust them with my car servicing needs and feel that this added to longevity of my 2014 Camry Hybrid. More

by Tracy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Toyota of Lancaster responded

On behalf of our team here at Lancaster Toyota, I would like to thank you for using us for servicing your 2014 Camry Hybrid, and your feedback is appreciated. Please come visit us again soon!

January 17, 2025

Lady who doesn't have anyone to help with maintenance on car. Trust Toyota pretty much Don't know if totally honest Hope they are More

by noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Toyota of Lancaster responded

Thank you for giving us your feedback. We appreciate that you have entrusted us to care for your vehicle. We look forward to earning your trust.

January 16, 2025

Staff was great. I was a walkin and they were able to help me with my tire. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel 5 stars
Jan 16, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave a review. I'm glad our team was able to get you back on the road.

January 16, 2025

Please keep offering mail out service coupons and continue great customer service I will recommend you More

by wcontald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Toyota of Lancaster responded

Thank you for leaving us a positive review. We look forward to assisting you in the future. We will be sure to keep offering you any coupons we have available and you can always check online as well.

January 16, 2025

I used to love this dealership. I’d always have a great experience when I needed to get my car serviced. The customer service used to be excellent. The employees there now are uncar More

by APRYL.HART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Toyota of Lancaster responded

We are sorry to hear that you had an unsatisfactory experience at our dealership. We like to hear a bit more and try and make things right. Please call (661) 952-2103 to see what we can do for you.

January 16, 2025

Again thanks for treating me with the upmost care and concern; I look forward for my next appointment! More

by L_GUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

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