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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,009 Reviews
Call Service Center (661) 948-0731

4,009 Reviews of Toyota of Lancaster - Service Center

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October 26, 2024

My service representative was exceptional at her job, she got me in and out ASAP, i have never had such a good experience at a service center More

by jjrobertsonxii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 25, 2024

I’ve been happy with the service. The appointments have been convenient and the employees are polite More

by LELAND941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
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Oct 25, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

October 25, 2024

service dept needs better communication and explanation if services to be done snd time frame More

by smarmon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

October 24, 2024

Nice people to deal with the service was quick and on time I would definitely go back again More

by DARIUS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

October 24, 2024

I already did this survey. No, I don’t want to repeat myself. But, here goes: $215.00/hour is too much! More

by vaudeville2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not looking it up again.
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Oct 24, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to share this experience with us, Details like these are vitally important to us so we know what we can do to make it better next time.

October 23, 2024

It was okay, I had to wait more than 3 hours as they had to do a brake system update for a recall. Then after a few days, I realized that the hatchback won't open automatically, then there is a plate above More

by ceciv1959
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

October 22, 2024

The maintenance service provided was completed on time, satisfied on the work done, thank you More

by Rozmharie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 22, 2024

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag More

by logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you've had inconsistent experiences with our dealership. We take quality control very seriously, and we did investigate this further with our staff. There are some external factors that we believe have contributed to the situation. We apologize for any inconvenience or frustration you may have experienced.

October 21, 2024

good service good people the service was fast less then 30minutes I highly recommend toyota of lancaster More

by VBEATRIZ619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lester Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

October 20, 2024

This service representative Nancy Rojo was wicked nice! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! More

by carltheproducer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
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Oct 21, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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