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Toyota of Naperville

Naperville, IL

4.9
8,253 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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1488 W. Ogden Ave

Naperville, IL

60540

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Showing 8,253 reviews

September 21, 2020

Excellent service from Jacob Basathia! Will be back in 5 years to see him. Can’t imagine a better experience to find the right fit! More

by Lunderwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Sep 24, 2020 -

Toyota of Naperville responded

This review just made our day! Thank you so much for your kind words about Jacob. We will be sure to pass those along. Looking forward to working with you again in the future! - Travis Jackson, General Sales Manager 630-615-4523

September 21, 2020

It was very clean and the staff were very understanding and helpful. I enjoyed my visit and will come again for my future car purchases. More

by Ibrahim Yousuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Sep 24, 2020 -

Toyota of Naperville responded

Thank you for leaving us this wonderful review, Ibrahim! We're so glad that you had such a positive experience with our dealership. Come back and see us again soon! - Travis Jackson, General Sales Manager 630-615-4523

September 20, 2020

Bobby made the process stress free. The last car I bought was at Toyota of Naperville 17 years ago. I am on a tight budget and was looking for a new car at a great price. Bobby was friendly, knowledgeable, a More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Quintanilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Toyota of Naperville responded

Thank you for your kind words about our dealership, Margaret! We are grateful for truly exceptional customers like yourself. Have a great week ahead! - Travis Jackson, General Sales Manager 630-615-4523

September 20, 2020

I have had a very positive experience with Naperville Toyota. They took good care of my car buying needs by assisting me in evaluating all possible options and decision making. Jacob’s attentiveness, pro More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia, Casey Krakowski
Sep 21, 2020 -

Toyota of Naperville responded

Grace, thanks for the truly exceptional rating on our end. We're so glad that you had such a good experience with our staff! Please let us know if there's anything else that we can do for you down the road. - Travis Jackson, General Sales Manager 630-615-4523

September 18, 2020

Jacob helped us with our car purchase 14 years ago. Very helpful agent , now we are buying a new 2020 RAV and trading the one that we got before. More

by Chazuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Sep 21, 2020 -

Toyota of Naperville responded

Thank you for your kind words about our dealership, Chazuy! We are grateful for truly exceptional customers like yourself. Have a great week ahead! - Travis Jackson, General Sales Manager 630-615-4523

September 18, 2020

It was a very smooth and seamless process from beginning to end with the purchase of my new vehicle. Wonderful customer service at Toyota of Naperville!!! More

by Michelle Deering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Jucene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Heinz
Sep 21, 2020 -

Toyota of Naperville responded

Thank you so much for your kind words about our dealership, Michelle! We really appreciate you taking the time to share your experience with us. We look forward to working with you again in the future! - Travis Jackson, General Sales Manager 630-615-4523

September 16, 2020

I am very happy I got a good deal at Toyota of Naperville. Michael beck tried his best to make sure of that, and also to the entire toyota if Naperville for offering me important warranty for my n More

by jennifer chikelu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Toyota of Naperville responded

This is truly exceptional to hear, Jennifer! Thank you so much for this review and we'll be sure to pass your kind words on. All the best for now! - Travis Jackson, General Sales Manager 630-615-4523

September 16, 2020

Very helpful and professional, especially for someone who was looking to buy a car for their first time. I’m very happy with my purchase. More

by liz randa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Abrego
Sep 16, 2020 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review, Liz! We're so happy to hear that you enjoyed your experience with our dealership. Congratulations on your purchase! - Travis Jackson, General Sales Manager 630-615-4523

September 16, 2020

This was BY FAR the best car buying experience I have ever had! Ilene was kind, patient, knowledgeable and made sure to answer all of my many questions. I was so nervous and she treated me as if I were h More

by mg16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilene Bitton-Prosniewski, Rich Heidecke, Vinnie Mannella, David Racine
Sep 16, 2020 -

Toyota of Naperville responded

Thanks so much for leaving us this amazing review! We're happy to hear that you had such a great experience with our staff. Please let us know if there's anything else that we can do for you down the road! - Travis Jackson, General Sales Manager 630-615-4523

September 16, 2020

Frank took good care of me with my red 04 Camry. He explained to me what was major items to get fixed. He is honest!! More

by Sammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Vicicondi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Toyota of Naperville responded

Thanks for the 5-star review, Sammer! We're pleased you had such a good experience with our staff. Please let us know if there's anything else that we can do for you down the road. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

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