Toyota of Naperville

Great experience at Toyota, friendly staff looking to make you have a good experience with all the information you need. DJ Mallard And Jose Rivera were really helpful and we’re the reason we took our RA make you have a good experience with all the information you need. DJ Mallard And Jose Rivera were really helpful and we’re the reason we took our RAV4 home. More

Jacob was so kind and knowledgeable who helped me to explore some of the new car options and trade in value. He is one of the best. explore some of the new car options and trade in value. He is one of the best. More

Kareem is the BEST!!!!!! A huge thank you to Kareem Thomas for helping me with my new lease!!! He was friendly, no-pressure, and got me in and out quickly. Ask for Kareem on y A huge thank you to Kareem Thomas for helping me with my new lease!!! He was friendly, no-pressure, and got me in and out quickly. Ask for Kareem on your next purchase, you won't regret it! Thank you Kareem!!!!!! More

Out of State Used Car Purchase - December 2019 Edgar and Sam were fantastic to work with! I was an out of state buyer looking for a specific used vehicle, Edgar and Sam made the process very straig Edgar and Sam were fantastic to work with! I was an out of state buyer looking for a specific used vehicle, Edgar and Sam made the process very straight forward and easy, plus worked with their finance team to get me a better rate! If you are looking for a used vehicle, I would highly recommend this team - pricing, vehicle service records, Carfax were all provided up front. Since I wasn't able to test drive the car, I was sent a video tour and was supported/updated via email, text along the way. I highly recommend Edgar and Sam! I picked up the car on a Saturday and drove back to my home state same day! Exception service. More

This is my third and fourth purchase at Toyota of Naperville. Jacob Basathia is the reason behind us coming back at this dealership. Amazing customer service and care from this man! Come see hi Naperville. Jacob Basathia is the reason behind us coming back at this dealership. Amazing customer service and care from this man! Come see him for your future purchase! Another person I would recommend is Mike Beck. He helped us get a good deal on our last purchase, with a trade in, and made our transaction seamless. Thank you Jacob and Mike! More

This has been a great experience. Jacob is a no-nonsense professional. They have a great selection of vehicles ready to drive off today. Great place! professional. They have a great selection of vehicles ready to drive off today. Great place! More

Alain was nice to work with. He help me buy the right car today. I like the way everything worked out. I find the perfect car and I’m happy. today. I like the way everything worked out. I find the perfect car and I’m happy. More

From Start to Finish, Andres Made the Difference From start to finish, Andres Manjarrez made buying a used car here a positive experience. I got a solid deal and a car that I love to drive. I was From start to finish, Andres Manjarrez made buying a used car here a positive experience. I got a solid deal and a car that I love to drive. I wasn't immediately in the market for a purchase, but one night I was driving back from an event and passed Toyota of Naperville. There, in the spotlight under the marquee sign, was a bright blue car I hadn't seen before. Beautiful! Turned around and came back for a look: it's the Toyota 86/Scion FR-S's twin, a Subaru BRZ. Got out of the car to read the sticker, take some pictures, and imagine myself in the car. It was so cold (unusually cold for that early in November) that I could barely feel my hands to hold the phone, but I couldn't tear myself away from this sweet little car. A man from the dealership came out, introduced himself as Andres, and asked if I wanted to go inside where it was warm. I wasn't ready to talk sales or prices, and I was hesitant -- so he asked if I wanted to at least get in the brand-new Highlander he'd had driven up in to talk more about the car. I made it clear that I was, for tonight, a tire-kicker only, and Andres was okay with that. We talked a little more about the car, and when I could see he wasn't going to try the hard sell, we went inside to get the key. Yeah, I loved the car. I left with an appointment for Saturday, some paperwork about the car's history, Andres Manjarrez's business card, and a good feeling about this. For the longer test drive, I brought a friend who is much more knowledgeable about cars than I am, and he liked Andres as well, talking cars of many kinds with him while I filled out paperwork. The test drive was successful -- I should note that Toyota of Naperville has a private "test track" where you can try hills, rough roads, low-grip, and more, which was helpful to me as I have very little experience driving a manual transmission, and it was nice to test the car without worrying about stalling in traffic. All in all, the car checked out as an honest little car, and Andres introduced me to Casey to start talking about price. It took a few days, but we agreed to a fair price and I put down the deposit. The next weekend, I came back to pick up the car, and both Casey and Andres remained warm and attentive -- which doesn't alway happen once a dealership knows they've got you on the hook. I appreciated this, and I especially enjoyed getting to pick up my new-to-me car in a special area instead of out on the lot. Who does that for used cars? Toyota of Naperville does that, and it made the purchase feel celebratory and special even though it wasn't a new-car sale. We did the requisite walk-arounds and paperwork, and throughout it all, Andres never rushed me. He offered options and attention, but no pressure -- I appreciate that enormously. He made it a good experience from start to finish. It's not quite a month later, and I am still thrilled with my purchase. And I can drive stick-shift now! (Finally!) For anyone not sure about working with Toyota of Naperville, someone reading these reviews wondering if they've found the right place and the right sales agent, it might be worth adding that I have very little car-buying experience and that I am female. For these reasons, I was worried I would be either be ripped off or blown off, not taken seriously as a customer. Andres Manjarrez and Toyota of Naperville made sure that didn't happen. I had time to do some research, time to think through my budget, and time to make the right decision. I am grateful to both Casey Krakowski and Andres Manjarrez for a great experience, and I will unhesitatingly recommend Toyota of Naperville to friends and family looking for a new, or even just new-to-them, car purchase. Five stars! More

DJ and Nadeem was super helpful and very knowledgeable about the car that I was interested in! They answered all my questions and went over and beyond to make sure that I was satisfied with my purchase! about the car that I was interested in! They answered all my questions and went over and beyond to make sure that I was satisfied with my purchase! More

Go see Kareem!!! Definitely helped me out! Excellent customer service and made my experience exceptional. Will return again for my 3rd time now! Thank you Kareem! Really worked a miracle for me!!! customer service and made my experience exceptional. Will return again for my 3rd time now! Thank you Kareem! Really worked a miracle for me!!! More