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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,833 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,833 reviews

August 14, 2026

Excellent customer service both times I have been here. The cafe is an awesome add on and makes time guy by fast! Much appreciated <3 Also thanks to Ashley for her great customer service last week! More

by ZEEANDY212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Toyota of Scranton responded

Thank you for such kind feedback! It means so much to know you’ve felt well cared for each time you visited and enjoyed the café while you waited. We’re glad Ashley was able to help make last week’s experience another positive one. We appreciate you choosing Toyota of Scranton again and are grateful for your continued trust in our team! With Appreciation, The Toyota of Scranton Team

August 13, 2026

Clean, pleasant, not far from home, courteous, employees are kind, they have a nice snack bar. More

by PASTRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Toyota of Scranton responded

Pastrie, thank you for sharing this! We’re pleased you felt comfortable and welcomed throughout your time with us. Having friendly people, a clean environment, and our snack bar to enjoy can make your visit that much more pleasant. We’re grateful to be a convenient choice close to home and truly appreciate the five stars! Warm Regards, The Toyota of Scranton Team

August 13, 2026

The service department, although they do attempt to try to help, just can never seem to get it right. I have a 25 Toyota tundra that the automatic tailgate fails to work properly since I bought the truck More

by CMB7293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Preno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Toyota of Scranton responded

CMB7293, Thank you for sharing this. I'm sorry the tailgate issue on your Tundra has been such a frustrating experience, especially across multiple visits. Our Service team has reviewed your visits closely, and while intermittent issues like this can be genuinely difficult to pin down, even with repeated attempts, I understand that doesn't make the experience easier on your end. We appreciate you giving us the opportunity to work on this, and we take the feedback seriously as we continue to look for ways to improve. Regards, The Toyota of Scranton Team

August 13, 2026

Smooth and enjoyable process from the sales and finance staff at Toyota of Scranton. Thank you! More

by KENNETHWALLEY5125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Toyota of Scranton responded

The pleasure was ours, Kenneth! Knowing you felt comfortable and enjoyed working with both our sales and finance teams means a great deal. Thank you for taking the time to share your experience. Congratulations on your new vehicle! Enjoy Every Mile, The Toyota of Scranton Team

August 12, 2026

We had some work done that was covered in our service plan. We paid the deductible and the rest was covered. Well done with a nice friendly attitude. More

by FEDERALLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2026 -

Toyota of Scranton responded

Federallock, we’re happy the service-plan coverage was handled without any complications and you only needed to pay your deductible. Pairing a smooth process with friendly treatment made for a positive visit. We appreciate your feedback! Warm Regards, The Toyota of Scranton Team

August 11, 2026

The moment I walked in the door I knew I was in good hands. Everyone was very friendly and accommodating. More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2026 -

Toyota of Scranton responded

CAROLCOWS64, A warm welcome sets the tone for the entire visit, and we’re delighted you immediately felt comfortable with our team. Thank you for sharing how friendly and accommodating your experience was! Best Wishes, The Toyota of Scranton Team

August 11, 2026

Love her always so nice and keeps you up to date with everything. Awesome crew More

by CHRISTINA.TOMCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Aug 12, 2026 -

Toyota of Scranton responded

It sounds like you have found a team you truly enjoy working with, Christina! We are so glad you can count on friendly service, helpful updates, and a welcoming crew each time you visit. Thank you for sharing such kind feedback! Best Wishes, The Toyota of Scranton Team

August 10, 2026

I had a great car buying experience at Toyota of Scranton thanks to Noah Mihal and Justin Strouse. Noah was great with answering all of my questions and helping me get the vehicle I was looking for. More

by tsmith9309
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2026 -

Toyota of Scranton responded

Tsmith9309, congratulations on your new vehicle! We’re happy to hear Noah and Justin made your car-buying experience such a positive one. Taking the time to answer your questions and help you find the right vehicle is exactly the experience we want for our customers. Thank you for choosing Toyota of Scranton! Enjoy every mile, The Toyota of Scranton Team

August 07, 2026

Always very efficient and thorough. Staff are courteous at all times as well as timely.A++ More

by PACC9697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Darlington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashyia Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Toyota of Scranton responded

PACC9697, It means a lot to know you can consistently count on efficient, thorough service from our team. We are glad each visit has been handled promptly and that you have always felt welcomed and treated with courtesy. Thank you for the A++ review! Best regards, The Toyota of Scranton Team

August 06, 2026

Noah was great to work with and accommodated my odd working schedule. Good experience it was. More

by DAVID.KETTRICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lawler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2026 -

Toyota of Scranton responded

David, glad to hear you had a pleasant experience with us. It sounds like Noah made things easy by working with your schedule rather than asking you to work around his, which is exactly how it should be. We appreciate you taking the time to share this, and congratulations on your new truck! Enjoy every mile, The Toyota of Scranton Team

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