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Toyota of Scranton

Scranton, PA

4.7
4,960 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,960 reviews

March 02, 2022

Best place to go for a truck or car go see rich or Cory I would send anyone to there place More

by Butch1429
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Scranton responded

Butch1429, Thank you for recognizing Corey and Rich for their customer service skills. We are delighted you had another awesome buying experience. We do appreciate your loyalty to our dealership. Take care, be well.

March 02, 2022

Pressure to purchase was minimal Great selection of vehicles Financing was easy and straightforward All-around excellent experience! More

by Kranick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Mar 02, 2022 -

Toyota of Scranton responded

Kranick1, thank you for the top rating and your feedback on your buying experience. We are thrilled all went well with our finance team. Thanks again! Take care.

March 01, 2022

Josh, and the finance guy was fantastic, I must’ve told 15 people about my experience you guys are great thank you More

by ZIPPYMAN1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Scranton responded

ZIPPYMAN1963, We are delighted you took the time to share your feedback with us and your friends. Many thanks. Enjoy your new vehicle. Take care.

March 01, 2022

Let me start by saying this is our family's 4th vechical purchase at This location, and will always be our first choice. From the time we meet with finance director Richard Larussa we knew we were hooked an More

by Nicholas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Scranton responded

Nicholas, Thank you for such an awesome review. It is very impressive that you took time out of your day to provide such detailed feedback. Thank you. We also want to recognize your loyalty to our dealership...thanks again. We do have a fantastic team that is laser focused on providing the best in customer experience. Again, many thanks. Your message was shared with our staff and management team. Be well, take care.

February 28, 2022

Recently I just had my first visit to Scranton Toyota service center. I felt confident that my car was in good hands. More

by JENNIFER.KNUPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2022

Great Experience! ! Everything went well from start to finish. Everyone I dealt with was friendly and professional. More

by KATHYDIETZ72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, from Finance
Mar 02, 2022 -

Toyota of Scranton responded

Kathydietz72, we are delighted your experience was 5 star worthy. Thank you. Our team is here to assist you with your automotive needs. Take care.

February 28, 2022

had a leak with my antena and they wanted me to pay for it! Not happy! I had to tape around it myself to stop the leak, Mary Lou never got back to me about the problem, More

by PCHINO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Scranton responded

Hello Mr. Colachino, It is Mary Jo at Toyota of Scranton. My apologies, I did not realize I said I would be in touch. I do remember you and your situation. I must have mistaken what your said when we spoke on the phone. I thought you resolved the issue with your antenna. Please call me at 570.702.8776 when you get some time. I would like to know how I can help you. Thanks, Mary Jo Preno

February 28, 2022

Friendly, knowledgeable staff. Not over-bearing or pushing at all. The financial side of things went very quickly. More

by GJKELLER615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know name of guy in finance, don't see his pic, 5 stars
Feb 28, 2022 -

GJKELLER615 responded

Friendly, knowledgeable staff. Not over-bearing or pushing at all. The financial side of things went very quickly.

February 27, 2022

Personal service was good but would have been nice to have had the car washed More

by DAVI72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not listed
Feb 27, 2022 -

Toyota of Scranton responded

DAVI72, Thank you for your feedback on your recent service visit. We will pass along your comment on the car wash to our leadership team. We are delighted you felt the service was good. Thank you. We hope you will return and service at our dealership. Take care

February 27, 2022

very friendly and helpful! walked in and out with a car in a matter of a couple hours! great experience! would highly recommend and the great snack bar is just an added plus More

by NDGYMMOM1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jax - great saleman definate 5 stars
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