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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,510 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,510 reviews

January 15, 2025

Smooth transition from sales to finance to delivery. No pressure, sales personnel knowledgeable about the product. More

by RBUTLER90
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Richards
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Jan 16, 2025 -

Toyota of Scranton responded

RBUTLER90, Thank you for your review! We're glad to hear that your experience was smooth and pressure-free. Our team takes pride in providing knowledgeable and seamless service from start to finish. We appreciate your business and hope you enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

January 15, 2025

Dave is very friendly and helpful. Also enjoy the hospitality while waiting for the service to be finished . More

by MICHAELG210
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

MICHAELG210, Thank you for your kind words! We're so glad to hear that Dave was friendly and helpful during your visit. It's also wonderful to know you enjoyed the hospitality while waiting for your service to be completed. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

January 15, 2025

no complaints. thank you. friendly staff. wish they were not so pushy on added warranty More

by TRAVERDARREN
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

TRAVERDARREN, Thank you for your feedback! We're glad to hear you had a positive experience with our team. We always strive to provide helpful options, but we understand that too much information can sometimes feel overwhelming. Your input is appreciated, and we'll take it into consideration. If there's anything else we can do for you, please let us know Warm regards, The Toyota of Scranton Team

January 14, 2025

Easy to work with great experience. Help us get what we needed an no pressure was ever felt! More

by KATBOOBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Toyota of Scranton responded

KATBOOBEAR, Thank you for your kind words! We're thrilled to hear that you had a great experience and found our team easy to work with. Providing a no-pressure, customer-focused approach is what we strive for, and it's wonderful to know we met your expectations. If there's anything else we can help with, please don't hesitate to reach out. Enjoy your new vehicle Warm regards, The Sales Team Toyota of Scranton

January 14, 2025

Friendly and courteous service reps and also great hospitality while waiting for my problem to be solved More

by PHNTMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisor, Jonathan Lane
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Jan 14, 2025 -

Toyota of Scranton responded

PHNTMD, Thank you for your kind words! We're delighted to hear that our service representatives made your visit a pleasant one and that you felt well taken care of while waiting. Providing friendly, courteous service and great hospitality is what we strive for every day. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 14, 2025

Drove 2. 5hrs to buy a used vehicle Was a great experience both sales and finance. Jeff Felkowski and Matt Hedden great customer service. More

by JKING2J
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Toyota of Scranton responded

JKING2J, Thank you for making the trip to see us! We’re thrilled to hear that your experience with both our sales and finance teams made the drive worthwhile. Providing great service and a smooth process is always our goal. If you have any questions about your vehicle or need anything in the future, don’t hesitate to reach out. Enjoy your new ride, and thank you for choosing Toyota of Scranton Warm regards, The Sales Team Toyota of Scranton

January 14, 2025

I didn't have any service done on my vehicle I just purchased it i haven't dealt with service More

by GBWARMOUTH
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Toyota of Scranton responded

Thank you for your feedback, GBWARMOUTH, and congratulations on your new vehicle! We're thrilled to have you as part of the Toyota of Scranton family. While you haven’t experienced our service department yet, we’re confident that when you do, you’ll find the same level of excellence you experienced during your purchase. If there’s anything we can assist you with regarding your new vehicle or its features, please don’t hesitate to reach out. We're here to ensure you continue to enjoy your experience with us! Warm regards, The Toyota of Scranton Team

January 13, 2025

I always dread the car buying process because it can take forever. However, everyone here was super friendly and made sure things went as smoothly as possible. I would recommend them to anyone looking to buy More

by Lauren
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2025

Excellent service and friendly, helpful staff. The best dealership I’ve purchased a vehicle from. More

by JAKEADCROFT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Toyota of Scranton responded

JAKEADCROFT1, Thank you so much for your kind words! We're thrilled to hear about your excellent experience and that our team could provide the friendly and helpful service you deserve. It means a lot to us to be recognized as the best dealership you've purchased a vehicle from. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 11, 2025

The dealership, salesman, and financial people were great. They very flexible and helpful with whatever I needed. Jordan, my salesman called a few days later to check in and see how it was going. I not More

by DMS3799
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2025 -

Toyota of Scranton responded

DMS3799, Thank you for sharing your experience! We're so glad to hear that our team, including Jordan, provided you with great service and went the extra mile to make sure all your needs were met. It's wonderful to know that Jordan followed up and quickly resolved the issue with your floor mats—his commitment to customer satisfaction is exactly what we strive for at Toyota of Scranton. We appreciate your business and look forward to assisting you again in the future. Enjoy your new vehicle! Take care, The Toyota of Scranton Sales Team

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