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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,764 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,764 reviews

June 05, 2026

Very pleased with service & staff people. Found them very courteous & friendly.kept me up on procedure while car was being serviced. More

by JOE.TUTMOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2026 -

Toyota of Scranton responded

JOE.TUTMOSES, Thank you for taking the time to share your experience! We are very pleased to hear that you found our team courteous, friendly, and attentive throughout your visit. Keeping our guests informed during the service process is an important part of providing a great experience, and we're glad our team kept you updated every step of the way. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, ~The Service Team Toyota of Scranton

June 05, 2026

Everyone was very nice and helpful. The process to buy a car takes a long time and it was really sweet to be fed during my time there. I've never seen a cafe in a car dealership before. More

by KAIELLOS
Recommend Dealer
Yes
Employees Worked With
Josiah Gatewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2026 -

Toyota of Scranton responded

KAIELLOS, Thank you for your wonderful review! We are delighted to hear that our team was helpful and made you feel welcome throughout your purchase experience. Buying a vehicle is an important decision, and we appreciate the time you spent with us. We're especially glad you enjoyed our café and hospitality while you were here. Most importantly, congratulations on your beautiful new vehicle! Thank you for choosing Toyota of Scranton, and we wish you many happy miles ahead. Enjoy your new ride! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

June 04, 2026

Needed a new gas cap for my 07 Camry hybrid. John at the parts counter was excellent. The behind the scenes people deserve a shoutout too. There was a little mix-up with an order I had called More

by d.rogan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John S
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Jun 04, 2026 -

Toyota of Scranton responded

d.rogan1, Thank you for taking the time to share your experience. We're glad to hear John provided excellent service and helped resolve the mix-up with your order. While mistakes can happen from time to time, we agree that how they're handled makes all the difference. We're proud of John's commitment to taking care of our guests and making things right, and we'll be sure to share your kind words with him and the team behind the scenes as well. Thank you for choosing Toyota of Scranton, and we appreciate the opportunity to assist you! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

June 03, 2026

First time service for me at Scranton Toyota. Everyone was helpful and friendly. I would recommend. More

by LOISBOGUMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Toyota of Scranton responded

LOISBOGUMIL, Thank you for choosing Toyota of Scranton for your first service visit and for taking the time to share your experience. We’re delighted to hear that our team was helpful and friendly throughout your visit. Providing a welcoming and positive experience is important to us, and we appreciate your recommendation. We look forward to assisting you with your vehicle needs for many years to come. Safe travels! Warm regards, ~The Service Team Toyota of Scranton

June 02, 2026

Jonathan Lane was helpful and informative during my service appointment. And made sure I was satisfied. More

by MARYANN5599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Toyota of Scranton responded

MARYANN5599, Thank you for taking the time to share your experience. We're glad to hear Jonathan Lane was helpful, informative, and made sure you were satisfied throughout your service visit. Providing clear communication and exceptional care is important to us, and we're pleased Jonathan delivered that experience. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Sales Team Toyota of Scranton

June 01, 2026

Everyone is very attentive, makes sure you know what’s going on every step of the way and the waiting room is comfortable. More

by HBUCK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Toyota of Scranton responded

HBUCK9, Thank you for taking the time to share your experience! We're glad to hear that our team kept you informed throughout your visit and that you found our waiting area comfortable. Providing clear communication and a welcoming environment are both important parts of the experience we strive to deliver. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

May 29, 2026

Pleasant buying experience. , No pressure involved. Quite happy with the deal we received. Will definitely use again. More

by TKUBELUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

Toyota of Scranton responded

TKUBELUS, Thank you for your wonderful review! We’re so glad to hear that you had a pleasant, no-pressure buying experience and that you were happy with the deal you received. Our team works hard to make the vehicle purchasing process comfortable, transparent, and enjoyable for every guest. We truly appreciate your business and your confidence in Toyota of Scranton. Congratulations on your new vehicle, and we look forward to assisting you again in the future. Enjoy the road ahead! Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

May 29, 2026

great service department, very well organized and was a very quick in and out for our appointment More

by CHESNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Scranton responded

CHESNICK, Thank you for your review and for sharing your experience with our Service Department. We're glad to hear you found the department well organized and that your visit was quick and efficient. We'll be sure to share your kind comments with Stephanie. We also noticed that your overall rating was 4 stars and that David received a 3-star rating. We are always looking for ways to improve and would appreciate any additional feedback you could provide regarding your experience with David or anything we could have done better during your visit. Please reach out to me at the number listed below. Thank you for choosing Toyota of Scranton. We value your feedback and look forward to hearing from you. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

May 29, 2026

I like working with Hailee. She is very pleasant and right to the point. The only negative I see is that the cost of everything seems so expensive. More

by DBRODERICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Toyota of Scranton responded

DBRODERICK0, Thank you for your feedback. We're happy to hear that Hailee has been pleasant, straightforward, and easy to work with. We'll be sure to share your kind words with her. We also appreciate your comments regarding the cost of service. We understand that vehicle maintenance and repairs can be a significant expense. Our goal is always to provide quality workmanship, genuine Toyota parts, and transparent recommendations so our guests can make informed decisions about their vehicles. Thank you for choosing Toyota of Scranton. We value your business and look forward to serving you again. Warm Regards, ~The Service Team Toyota of Scranton

May 29, 2026

The dealership took excellent care of both my truck and myself. I would highly recommend Toyota of Scranton. More

by DWELGUS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words and recommendation! We are delighted to hear that our team took excellent care of both you and your truck. Providing a positive experience for our guests is always our goal, and it's wonderful to know we delivered that during your visit. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future. Thank you for being our guest! Warm regards, ~The Service Team Toyota of Scranton.

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