Toyota of Scranton

The customer service is the absolute best! Great communication. Contactless service provided during the quarantine. Super easy transaction considering all the restrictions that were in place. Joe Me communication. Contactless service provided during the quarantine. Super easy transaction considering all the restrictions that were in place. Joe Mercado Jr. is professional, attentive and courteous. He makes the car buying process enjoyable every time! Highly recommend him and all the folks here :) More

I have the best experience buying my first vehicle they help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR More

My husband and I recently bought two vehicles here. We highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest rate. We won't be going anywhere else for our next purchase or trade in. Sincerely The Talarico's. More

After Purchase Issue I had an issue with my vehicle and was very stressed out as an essential worker during pandemic. James Brown met my concern with the utmost pr I had an issue with my vehicle and was very stressed out as an essential worker during pandemic. James Brown met my concern with the utmost professionalism, patience and follow thru ! Thank you James ! You were my hero that day !! More

Great service considering the circumstances, COVID Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highla Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highlander More

All of the staff are friendly and professional. Our All of the staff are friendly and professional. Our online purchase experience was just as successful as when we were inside 3 yrs ago! Toyota of Scr All of the staff are friendly and professional. Our online purchase experience was just as successful as when we were inside 3 yrs ago! Toyota of Scranton is the best in PA! More

Buying my vehicle was pretty easy. Didn't actually take that long either. Now,the vehicle needed an oil change, which they offered free of charge the following day. Took it in, dropped my keys off with that long either. Now,the vehicle needed an oil change, which they offered free of charge the following day. Took it in, dropped my keys off with the guy I worked with buying the vehicle... And they lost my car. 3hrs of waiting, just to be told they have no idea what I was talking about in the service center. A gentleman behind the counter and myself had to walk the whole garage bay to find my car, which by the time we walked up, was only just finishing its oil change. Would buy again, but will NEVER go for service. More

pandemic experience Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accomm Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accommodating as can be given the sales environment due to the pandemic. Very seamless transaction. More

Flexible Well Organized My last visit required both service and collision. Both departments took care of everything to coordinate moving the vehicle from one location to ano My last visit required both service and collision. Both departments took care of everything to coordinate moving the vehicle from one location to another. Everyone More

He worked on getting me the best possible deal and was amazing when I had questions. He was also very polite and courteous. I would definitely go back. amazing when I had questions. He was also very polite and courteous. I would definitely go back. More