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Toyota of Scranton

Scranton, PA

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Employees
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Vehicles
4.7
4,981 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,981 reviews

December 23, 2022

The dealership is the best in the business when buying a car or getting your car serviced. All associates are knowledgeable and extremely courteous. We been a customer for over 15 years, and we are always More

by j1960y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Toyota of Scranton responded

j1960y, Welcome to the Toyota of Scranton family. Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. We all appreciate your loyalty to our dealership. Thank you very much! We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 22, 2022

david grieco is excellent. no other comments. pls don't force me to write in comments. More

by MARYJOYCEMCCARTHY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Toyota of Scranton responded

Hi Mary Joyce, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team, especially David Grieco. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 21, 2022

From the moment I walked in and met with Joe Mercado Jr and ultimately signing the paperwork with Mark Valenti, everything was tremendous. First rate customer service and I am thrilled with my RAV 4! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Joe, Jr. and Marco. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 20, 2022

Jonathan "Jax" Gonsky sales professional was very good honest and fair. I feel like he worked to get me the best deal on my trade in and my purchase I give him 5 stars. More

by SOARINGEAGLE1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonsky, Michael Reilly
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Dec 20, 2022 -

Toyota of Scranton responded

SOARINGEAGLE1995, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Jax. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 20, 2022

Online appointment was super easy. Services performed on time. Good feedback from service members of vehicle maintenance. More

by NICK.MOSCOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Lane
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Dec 21, 2022 -

Toyota of Scranton responded

NICK.MOSCOW, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 19, 2022

Everyone at the dealership was incredibly helpful and friendly. Purchasing a new car from Toyota of Scranton was a very positive experience. More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax Gonsky 5 stars!
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Dec 19, 2022 -

Toyota of Scranton responded

Hope, Welcome to the Toyota of Scranton family. Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 19, 2022

I feel like the prices were Toyotas going up and the whole purpose is to not have the prices go up especially when they charging almost $400 for the work is to work and you’re charging us I can take my More

by ANTHONYT3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Langlois
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Dec 20, 2022 -

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
December 17, 2022

The service was great! Took me right away and made sure I was informed on the progress. Kacie was great. Very Professional . More

by jpetet7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kacie Grieco
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Dec 19, 2022 -

Toyota of Scranton responded

jpetet7, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 16, 2022

I would rate the service and attention they gave myself and pickup truck very good More

by WATERSEWER247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
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Dec 16, 2022 -

Toyota of Scranton responded

WATERSEWER247, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
December 16, 2022

James Brown always takes of his customers and keep them updated. Always good service at this dealership. More

by DBISSOONDIAL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Toyota of Scranton responded

DBISSOONDIAL13, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with James Brown. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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