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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,992 Reviews
Call Service Center (570) 740-3457

2,992 Reviews of Toyota of Scranton - Service Center

Sort by
July 01, 2025

Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage. More

by JKWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Toyota of Scranton responded

JKWD, Thank you for the wonderful feedback! We're so glad you found the experience friendly, professional, and relaxing. It's great to hear the work was completed as promised and that you enjoyed the comfort of our waiting area. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

Excellent customer service from start to finish. We drive an hour to come to Toyota of Scranton. Thank you More

by DIG2MOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Toyota of Scranton responded

DIG2MOM, Thank you so much for the kind words and for going out of your way to visit us—we truly appreciate your loyalty and trust! We're glad to hear you received excellent customer service from start to finish. Safe travels, and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for t More

by ASAVINA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Toyota of Scranton responded

Dear ASAVINA62, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our Parts Department and the repeated issues you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. Your concerns have been shared with our management team, and we will be reviewing the situation internally to understand where the breakdown occurred and ensure corrective actions are taken. We’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to reach out to me at your convenience at 570.702.8776. Thank you again for bringing this to our attention. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton

June 30, 2025

Excellent service as always. Stephanie was very helpful and courteous. An enjoyable experience every time More

by STEVEN.CARROLL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you so much for your kind words! We're thrilled to hear that Stephanie provided you with excellent service and that your visits continue to be enjoyable. We truly appreciate your loyalty and look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

As always a fine service experience. My service advisor was professional, knowledgeable, and able to answer my questions. Hailee represents Toyota of Scranton well. Car was ready as prom More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Toyota of Scranton responded

MLHIMKA, Thank you for the thoughtful review! We're so glad to hear that Hailee and Tiffany took great care of you and made the process smooth from start to finish. We truly appreciate your continued trust in us and look forward to providing you with many more “happy endings” in the future! Warm regards, The Service Team Toyota of Scranton

June 26, 2025

Love the way I'm treated there. Always helpful and kept informed what they were doing with my truck More

by GSAMDOC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Toyota of Scranton responded

GSAMDOC2, Thank you so much for your kind words! We're happy to hear you feel well taken care of and appreciated. Keeping you informed and making sure you’re comfortable with the service on your truck is always our priority. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 25, 2025

From start to finish it was like a well oiled machine. Everyone was so nice and helpful. It was quick and efficient. Highly recommend. More

by LMLEFKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Toyota of Scranton responded

LMLEFKOWSKI, Thank you for the wonderful feedback! We're so glad to hear that your experience felt seamless and efficient from start to finish. It's great to know our team made a positive impression, and we truly appreciate your recommendation! Warm regards, The Service Team Toyota of Scranton

June 25, 2025

Joe in service was great he fixed my unexpected problems I had from a past visit . Great customer service from Joe More

by HDMIKE1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe M
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Jun 25, 2025 -

Toyota of Scranton responded

HDMIKE1340 Thank you for taking the time to share your feedback. We're glad to hear that Joe provided you with great customer service and was able to resolve the issues from your past visit. However, we noticed your rating was 2 out of 5 stars, and we’d appreciate the opportunity to better understand your experience. If there's anything more you'd like to share, please feel free to reach out—we’re always looking to improve. Take care, The Service Team Toyota of Scranton

Jun 25, 2025 -

HDMIKE1340 responded

I don’t know why it came up with 2 stars I did press the 5 stars if there’s a way I can fix it please let me know

June 25, 2025

Great salesman had knowledge of the vehicle provided information about vehicle Nice fraliship Except vehicle had an. Empty windshield washer container Not sure if washers work yet More

by MAGNUM44GD
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Toyota of Scranton responded

MAGNUM44GD, Thank you for your feedback! We're glad to hear you had a positive experience with your salesperson and appreciated the information provided. We apologize for the oversight with the windshield washer fluid and any inconvenience it may have caused. If you’re unsure whether the washers are working, please feel free to stop by or give us a call—we’d be happy to check it out for you. Your satisfaction means a lot to us! Warm regards, The Sales Team Toyota of Scranton

June 25, 2025

Found vehicle told salesman got paperwork finished ate breakfast got out in a quick manner More

by JASONIYOOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Toyota of Scranton responded

JASONIYOOB, Thank you for the great feedback! We're glad to hear everything went smoothly—from finding your vehicle to finishing up paperwork and enjoying breakfast while you waited. We appreciate your business and hope you’re loving your new ride! Warm regards, The Sales Team Toyota of Scranton

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