Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,652 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 3,092 service reviews

January 02, 2026

all good ,prompt,courteous, knowledgeable. comfortable waiting area. an overall pleasant experience, in so much that an auto mechanical appointment can be .thanks! More

by NOFLEAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Toyota of Scranton responded

NOFLEAS1, Thank you for taking the time to share your experience! We’re glad to hear everything went well and that our team was prompt, courteous, and knowledgeable. It’s also great to know you found the waiting area comfortable and your visit pleasant—even for a service appointment. We truly appreciate your kind words and look forward to taking care of you again. Warm regards, ~The Service Team Toyota of Scranton

January 01, 2026

The sales person Jonathan was absolutely amazing! The pre-owned Highlander was serviced wonderful! Thanks More

by KFLONGO91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Kreinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Toyota of Scranton responded

KFLONGO91, Thank you for taking the time to share your experience. We’re so happy to hear that Jonathan made your visit a great one and that your pre-owned Highlander was serviced thoroughly and ready to go. We truly appreciate your trust in Toyota of Scranton and hope you enjoy every mile ahead. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 30, 2025

Joe, my service guy is awesome. He always greets me with a smile, asks me about my car and if I’m having any issues. The gentleman who first greets me is so friendly too. Overall, w More

by PCKNEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Marshalek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Toyota of Scranton responded

PCKNEIER, Thank you for taking the time to share this wonderful feedback. Joe truly takes pride in greeting our guests with a smile and making sure everything with their vehicle is addressed, so your kind words mean a great deal. We’re also happy to hear that you feel welcomed right from the moment you arrive and that your service visits are timely and efficient. We sincerely appreciate your trust and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

December 30, 2025

Great atmosphere. No pressure to buy. Knowledgeable sales rep. Genuinely friendly. A very positive experience. More

by GIZAU
Recommend Dealer
Yes
Employees Worked With
Josiah Gatewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2025 -

Toyota of Scranton responded

Hi GIZAU, Thank you for the kind feedback! We’re happy to hear you enjoyed the relaxed atmosphere and felt no pressure during your visit. It’s great to know our sales team made the experience both informative and genuinely friendly. We truly appreciate you choosing Toyota of Scranton and hope to see you again in the future! Warm regards, ~The Sales Team Toyota of Scranton

December 29, 2025

David always communicates very well regarding my vehicle. It is a pleasure to work with him and I schedule my appointments with him for this reason. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Toyota of Scranton responded

Hi Wendy, Thank you for sharing this kind feedback. We’re so glad to hear that David’s clear communication and consistency make such a difference in your service experience. It means a lot that you choose to schedule your appointments with him because of the trust he’s built. We truly appreciate your loyalty and look forward to continuing to take great care of you. Warm regards, ~The Service Team Toyota of Scranton

December 24, 2025

Customer service is excellent . No complaints. Service department is excellent. Love the shuttle. Good PE More

by MTWINING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashyia Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2025 -

Toyota of Scranton responded

MTWINING, Thank you for the great feedback! We’re so glad to hear you had an excellent experience with our service department and found our customer service and shuttle helpful. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

December 24, 2025

Scranton Toyota and Stephanie always take my vehicle with expert care and provide a comfortable sitting area while you. More

by IANALEX87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2025 -

Toyota of Scranton responded

IANALEX87, Thank you for the kind words! We’re happy to hear that Stephanie and the Toyota of Scranton team always take expert care of your vehicle and that you enjoy our comfortable waiting area. We truly appreciate your continued trust and look forward to your next visit. Warm regards, ~The Service Team Toyota of Scranton

December 23, 2025

It's what I always get at Scranton Toyota. Great service and always updated. Great people work there. More

by RDIBLASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2025 -

Toyota of Scranton responded

RDIBLASI, Thank you for your continued trust and kind words! We’re so glad to hear that you consistently receive great service and timely updates—it means a lot to our entire team. We’re proud of the people who work here and appreciate you being part of the Toyota of Scranton family. We look forward to taking care of you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

December 22, 2025

Jonathan is incredibly nice and very good at his job. I had to try to expedite my service visit due to an upcoming medical appointment. He took care of everything very nicely! Super nice guy and a great More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2025 -

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

December 11, 2025

I came with a flat tire and they did inspection the visual vehicle, maintenance and rotate the tire and they said I was wrong the tire didn’t have the nail, and when I drove 15 minutes the sensor came More

by DIURKA2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Palmigiano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2025 -

Toyota of Scranton responded

DIURKA2007, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and confusion this situation caused. We understand how concerning it is to be told an issue was resolved, only to have the tire pressure warning return shortly after and discover the nail was still present. That is certainly not the experience we want for our guests. We would appreciate the opportunity to review this further and make things right for you. Please feel free to contact us directly so we can look into what happened and ensure your vehicle is properly taken care of. Your safety and trust are very important to us, and we take your feedback seriously. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

1
2
...
310