Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Scranton - Service Center

Scranton, PA

4.6
3,008 Reviews
Call Service Center (570) 740-3457

3,008 Reviews of Toyota of Scranton - Service Center

Sort by
August 11, 2025

Joseph Marshalek My service advisor was very knowledgeable, took care of my vehicle in a timely fashion. Let me know when it was done and also took the time to review my four-wheel drive for my More

by LINBZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Marshalek service advisor
Report | Print
Aug 11, 2025 -

Toyota of Scranton responded

Dear Linbzak, Thank you for sharing your feedback! We’re glad to hear Joseph provided knowledgeable, timely service and took the extra time to review your 4Runner’s four-wheel drive with you. We’ll be sure to share your kind words with him, and we look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

August 08, 2025

They were very fast and kind when we first entered, showed us the check up and was easy to understand. More

by SAMUEL.MORALES642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Toyota of Scranton responded

Hi Samuel.Morales642, Thank you for your kind words! We’re so glad to hear our team greeted you warmly and explained everything clearly. We look forward to seeing you again! ~The Toyota of Scranton Team

August 05, 2025

Kacie Greico is a superstar. She gets my car in on time, communicates clearly and is compassionate and sympathetic when the repair will be difficult or expensive. I value my rela More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Toyota of Scranton responded

Hi Janet, Thank you for your kind words! We're thrilled to hear how much you value your relationship with Kacie and Toyota of Scranton. She truly is a superstar, and we’re lucky to have her on our team. We'll be sure to share your feedback with her! ~Guest Experience Team Toyota of Scranton

August 04, 2025

I do not write comments in evaluations like this. I answer the questions and that’s all. More

by DLELLIOTT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Toyota of Scranton responded

DLELLIOTT, Thank you for completing the 5-star review regarding your recent service visit. It is appreciated. Warm regards, ~Guest Experience Team Toyota of Scranton

August 03, 2025

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Preno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

August 01, 2025

Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 29, 2025

It was okay. I hate that the price on the window is not what you pay. Should tell people that it is going to cost 4-5 thousand more to get the coverage that the More

by JPW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Toyota of Scranton responded

JPWO, Thank you for your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations. Transparency is very important to us, and we regret if there was any confusion regarding pricing or recommended coverage options. We aim to provide all the information needed to make an informed decision and would be happy to review anything further with you. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out. Your input helps us improve. Sincerely, The Guest Experience Team Toyota of Scranton

July 29, 2025

I have leased several vehicles and am very pleased with the service I have received on these vehicles. Jason is the best! More

by LGELIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Toyota of Scranton responded

Dear LGELIK, Thank you for your continued loyalty and kind words! We’re so glad to hear that your leasing and service experiences have been consistently positive. Jason will be thrilled to know his efforts have made such a great impression. We truly appreciate your trust in us and look forward to continuing to serve you for many miles to come! Warm regards, The Customer Experience Team Toyota of Scranton

July 24, 2025

Toyota of Scranton is always amazing when I take my car to get serviced. They treat me so well. More

by TESHUNE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jul 24, 2025 -

Toyota of Scranton responded

TESHUNE10, Thank you for the wonderful feedback! We're so glad to hear you feel well taken care of during your visits. Providing an exceptional experience every time is what we strive for. We truly appreciate your continued trust in us! Warm regards, The Service Team Toyota of Scranton

July 21, 2025

Great place to shop and quick at fixing my truck. I will recommend you to others. More

by CHRISTMANC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Toyota of Scranton responded

CHRISTMANC13, Thank you for the great feedback! We’re glad to hear your experience was smooth and that your truck was taken care of quickly. Your recommendation means a lot to us — we truly appreciate your support and look forward to seeing you again! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

1
2
...
301