Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,999 Reviews

2,999 Reviews of Toyota of Scranton - Service Center

Sort by
July 21, 2025

Great place to shop and quick at fixing my truck. I will recommend you to others. More

by CHRISTMANC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

Polite prompt service. Nice they give you chit for breakfast or lunch .A comfortable atmosphere. More

by EDHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to More

by RAPA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Toyota of Scranton responded

RAPA74, Thank you for the kind words! We're so glad our team was able to assist you quickly and professionally with your vehicle feature. It's great to hear you enjoyed the meal voucher as well—we love adding those little touches to make your experience even better. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

July 10, 2025

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 08, 2025

Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You More

by BUYMEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Toyota of Scranton responded

BUYMEMOM, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that Ashley took such good care of you. Her knowledge and dedication are a true asset to our team. We're also happy to know you felt comfortable in our waiting area. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone! More

by CBFRANCESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Toyota of Scranton responded

CBFRANCESKI, Thank you for the great feedback! We're so glad to hear our service team was able to answer all your questions and provide a helpful, knowledgeable experience. We truly appreciate your recommendation and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Toyota of Scranton responded

bill, Thank you for the great feedback—and for sticking with us through the 15-word minimum! We're happy to hear you're always pleased with the service and truly appreciate your continued support! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage. More

by JKWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Toyota of Scranton responded

JKWD, Thank you for the wonderful feedback! We're so glad you found the experience friendly, professional, and relaxing. It's great to hear the work was completed as promised and that you enjoyed the comfort of our waiting area. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

Excellent customer service from start to finish. We drive an hour to come to Toyota of Scranton. Thank you More

by DIG2MOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Toyota of Scranton responded

DIG2MOM, Thank you so much for the kind words and for going out of your way to visit us—we truly appreciate your loyalty and trust! We're glad to hear you received excellent customer service from start to finish. Safe travels, and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for t More

by ASAVINA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Toyota of Scranton responded

Dear ASAVINA62, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our Parts Department and the repeated issues you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. Your concerns have been shared with our management team, and we will be reviewing the situation internally to understand where the breakdown occurred and ensure corrective actions are taken. We’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to reach out to me at your convenience at 570.702.8776. Thank you again for bringing this to our attention. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton

1
...