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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,044 Reviews

3,044 Reviews of Toyota of Scranton - Service Center

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November 10, 2022

I can't thank David the service advisor enough for taking care of my tire concern today. He got me right into the shop and I was out within 20 minutes. Always good and courteous service. Thank you again More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Toyota of Scranton responded

Lori, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled David was so helpful and had you in and out in no time. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

November 04, 2022

Great experience each time I take my Rav4 in for maintenance. The waiting area is clean and the coffee is always good. More

by ECCJC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Toyota of Scranton responded

ECCJC2, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 03, 2022

Toyota of Scranton is focused on the customer. Something I greatly appreciate. Everyone has been extremely helpful! Thank you! More

by ROARING_LION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Perino
Nov 03, 2022 -

Toyota of Scranton responded

ROARING_LION, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 02, 2022

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason was great, Kevin Cloud
October 29, 2022

Very pleasant experience. Coffee was great. Were keep informed of progress and service was quick. More

by marilyn.palk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
Oct 31, 2022 -

Toyota of Scranton responded

Hi Marilyn, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am happy to hear you enjoyed working with our service team and all went well. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 28, 2022

Toyota vehicles are so reliable, they dont need frequent service, but when they do, Toyota of Scranton is the best. Wont buy any other vehicle or go anywhere else for service. More

by POET0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan "Vegas"
Oct 28, 2022 -

Toyota of Scranton responded

POET0, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to see our service team was so helpful. Thanks for letting us know! Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

October 28, 2022

AJ is superior at STUFF. Clean facility lounge with food and strawberry parfaits a total knockout!! More

by JGATTO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ wallace
Oct 28, 2022 -

Toyota of Scranton responded

JGATTO0, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to know AJ was so helpful. Thanks for letting us know! Strawberry parfait is a healthy choice good for you. Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

October 26, 2022

Got the job done right on my 4 Runner in the allotted time quoted me. More

by jerrycet0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to see our service team was so helpful. Thanks for letting us know! Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

October 24, 2022

Excellent service! Brought my car in and it was done ahead of schedule! From the person I called to set up the appointment to the person I picked it up off of, it was a More

by kenmeoni1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maximillian Buck-5 stars!!
Oct 24, 2022 -

Toyota of Scranton responded

kenmeoni1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I agree, Pat Gallagher is the BEST. Thank you for sharing your comments. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 24, 2022

Quick and efficient for working people. Considerate of schedule but lacking in inventory on lot More

by MUFFY97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Toyota of Scranton responded

MUFFY97, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to see our service team was so helpful. Thanks for letting us know! The situation with lack of inventory on our lot is an ongoing concern. Actually, we are seeing more new cars of late. I hope the trend continues. Please come by and take a look. Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

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