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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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July 27, 2022

Brain was great in getting us set up with ordering our new car and making sure everything was what we wanted’ More

by DUNSTER423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

Dunster423, Thank you for taking the time to let us know about your recent experience at our dealership. We are delighted you found Brian so helpful, and you ordered the vehicle you truly wanted. Our goal is to make certain our guests enjoy doing business at our dealership. We strive to provide the best in customer service. Conditions may have changed, yet one thing still holds true....our customers are first in our thoughts. Thanks again, Mary Jo Preno Vice President of Guest Experience

July 27, 2022

I have been purchasing cars at the dealership for many years and have been thoroughly satisfied with the vehicles I purchased. Maintenance has always been superb and have never had any serious issu More

by CHARLESK1
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

CharlesK1, We appreciate your honesty. Thank you for taking the time to share your feedback on your experience at our dealership. Your loyalty is such a compliment to our team. We will share your comments with our leadership team. Thanks again for sharing. We appreciate you! Take care, Mary Jo Preno Vice President of Guest Experience

July 26, 2022

Great experience, Chris took good care to keep in communication with me and answer my questions! More

by ADAM.RUDERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
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Jul 26, 2022 -

Toyota of Scranton responded

Hi Adam, Thank you for taking the time to share your thoughts regarding your recent service visit with Chris Ellis. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

Waited 2. 5 hours for an oil change even with an appointment! Wasn’t pleased! More

by KNECHTOFFICER27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2022

C J Wallace took care me. He kept me updated on the service to my truck. And made sure everything was taken of. Very happy with the service. More

by FDNY44
Customer Service
Recommend Dealer
Yes
Employees Worked With
C J Wallace, Ryan Cali
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Jul 26, 2022 -

Toyota of Scranton responded

FDNY44, Thank you for taking the time to share your thoughts regarding your recent service visit. We are thrilled you enjoyed working with AJ. He works very hard at providing our guests with the best service. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

Brought my RAV 4 for my 5000K maintenance. The staff was courteous, punctual, and professional. More

by bomgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2022 -

Toyota of Scranton responded

bomgirl, Thank you for taking the time to share your thoughts regarding your recent experience at your 5000 mile service. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

The service tech who signed me in and explained when everything was complete nice young man More

by AUSTINRDMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin
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Jul 25, 2022 -

Toyota of Scranton responded

AUSTINRDMOM, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Our goal is to earn a 5 star rating at your next visit! Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

Very good service, as usual! There’s never been an issue, and if there were, I’m sure they’d make it right. More

by JRSHERIDAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Langlois, Curt Manck
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Jul 22, 2022 -

Toyota of Scranton responded

JRSHERIDAN3, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

You can never with losing a lung even if you go in for just oil More

by JCASS1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie McNair
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 21, 2022

Excellent customer service. Very good communication. I would highly recommend their service department to anyone. Staff was courteous & helpful. More

by thebread1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2022 -

Toyota of Scranton responded

thebread1, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

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