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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews

2,951 Reviews of Toyota of Scranton - Service Center

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October 29, 2021

services was very good but waiting time and the confusing itemized bill was not so good More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellis,Chris
Nov 02, 2021 -

Toyota of Scranton responded

Ahibian, Thank you for your rating of 5 stars. We do not want our guests to feel confused about service or our invoices. We want you to feel comfortable when servicing your vehicle with us. Again, thank you! Take care.

October 27, 2021

Jon Higgins was very helpful and personable. He was knowledgeable about motor vehicles and about the services that were required. He explained everything very clearly. The service required a reasonable More

by BOBOLINK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Oct 28, 2021 -

Toyota of Scranton responded

Bobolinko, thank you. We are so happy you had an excellent service experience. We agree with your comments regarding Jon Higgins...he strives to provide top service to our guests. We appreciate the perfect, 5 star rating. Take care.

October 27, 2021

Alyssa Esteras answered all my questions. I call to ask a question and she called me right back after she finish with a customer she was helping. More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 28, 2021 -

Toyota of Scranton responded

RD2AK05, thank you for you taking the time to tell us about your service experience. We are delighted you enjoy working with Alyssa. She is terrific at her job. We look forward to seeing you at your next service visit. Take care.

October 24, 2021

Alyssa Esteras made me feel at ease. I know my car was in great hands More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 26, 2021 -

Toyota of Scranton responded

Thank you, RD2AK05, for the perfect rating of your recent service visit with Alyssa. We are truly thrilled you enjoy working with Alyssa. That is the goal. Again, thank you for sharing your story with us. It is appreciated. Take care.

October 21, 2021

Very nice staff. I just wish they didn't want to tack on extra work. More

by BIFFY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Oct 26, 2021 -

Toyota of Scranton responded

Biffy7, we do recommendations based on the year of your vehicle as well as the mileage. It is our obligation to you as our customer to present this information. You have the opportunity to choose to do what you would like as far as the recommendations are concerned. Thank you for your feedback...it is appreciated. Take care.

October 20, 2021

Choppy process for service but once the vehicle is in the shop, all went well More

by TJD539911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 20, 2021 -

Toyota of Scranton responded

Thank you, TJD, for your feedback. We strive to provide each guest with an easy, timely check in. Our apologies if your experience was not up to our standard. We are happy to know overall, your visit went well. Take care.

October 19, 2021

Nice that they have u pull into the service area for service out of the weather. More

by ECLODER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Toyota of Scranton responded

ECLODER, thank you for your comments. We want our guests to be comfortable when servicing at our dealership. We also appreciate you taking the time to let us know about your service experience. All the best to you. Take care.

October 18, 2021

Very friendly and willing to help. Kept us informed about a resent rescheduled appt and sent updated information. More

by TDANIELS0384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 19, 2021 -

Toyota of Scranton responded

Tdaniels0384, our job is to keep you updated on your vehicle's service schedule and any recommendations that were made. Thank you for taking the time to let us know how we did. We appreciate you. Take care.

October 18, 2021

The staff was wonderful to work with. They truly made me feel like a valuable client and certainly rolled out the red carpet for me. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Toyota of Scranton responded

Carolcows64, that is our goal! You are you are the reason we are here!! thank you for telling us about your service visit. It is a great story. Be well and take care.

October 14, 2021

The personal in the dealership are freindly. Serice is excelent and quick. there was no pressure to buypor get unwanted sercive Thank you More

by JP18519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 14, 2021 -

Toyota of Scranton responded

JP18519, thank you for the perfect, 5 star review. We all appreciate you taking the time to let us know about your service experience. Take care.

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