Toyota of Scranton - Service Center

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear walhd, Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with both our sales and service departments. Providing friendly and experienced service is something we take great pride in, and it's wonderful to know that we've succeeded in meeting your expectations. Your satisfaction is our top priority, and we're grateful for your kind words. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Toyota of Scranton. We look forward to serving you again soon! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JRVOLL, Thank you for taking the time to share your experience with us! We're delighted to hear that Jason P. provided you with excellent service and went above and beyond to ensure your satisfaction. Treating you to lunch is just one example of the personalized care and attention we strive to offer to all of our customers. We'll be sure to pass along your kind words to Jason and the rest of our service team. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future! Best regards, Toyota of Scranton Service Department

Toyota of Scranton responded

Thank you so much for your fantastic review, COSHEAN! We're thrilled to hear that you had such a positive experience with our dealership and service team. Providing outstanding, honest, and professional service is what we strive for, and it's wonderful to know that we've met your expectations. Your recommendation means the world to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

SPILEGGI18, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us at Toyota of Scranton. Providing excellent service and ensuring our customers feel valued and supported throughout their buying experience is our top priority. It's fantastic to hear that all the team members you encountered were not only extremely nice but also knowledgeable. We're proud of our dedicated staff who go above and beyond to make sure every customer's needs are met and questions are answered. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear TCASTRONOVA, We're deeply sorry to hear about your recent experience with us. We sincerely apologize for any inconvenience or frustration caused by our failure to uphold our promise. We strive to maintain the highest standards of integrity and customer satisfaction, and it's disappointing to learn that we fell short in your case. Please know that your feedback is incredibly valuable to us, and we take your concerns seriously. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your concerns further, please reach out to us directly so that we can address the issue promptly. Again, we apologize for any disappointment you've experienced, and we hope to have the chance to restore your faith in our dealership. Sincerely, Toyota of Scranton Team

Toyota of Scranton responded

Dear PATRICKNASSER2, Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our sales team provided you with amazing service and made your car-buying experience a pleasant one. Ensuring our customers' satisfaction and finding them the perfect vehicle at a reasonable price is always our goal, and we're grateful for the opportunity to assist you in achieving that. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear lmv1029, Thank you so much for your wonderful review! We're thrilled to hear that David was able to accommodate you with short notice and ensure that your visit went smoothly and efficiently. Providing exceptional service to our customers, even at short notice, is always our goal. We're delighted that you find coming into our facility to be a pleasure. Creating a welcoming and comfortable environment for our customers is important to us, and we're glad that we've succeeded in making your visits enjoyable. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! If you ever need anything else or have any questions, please don't hesitate to reach out. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear GAPERO402, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our team to be very personable and efficient, getting you on your way quickly. Providing excellent customer service and ensuring a smooth experience is always our goal. We're glad to hear that you appreciated the updates on the progress of the work being done. Keeping our customers informed is important to us, and we're pleased that we could meet your expectations in this regard. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear jerrycet0, Thank you so much for your kind words and for choosing Toyota of Scranton for your service needs! We're thrilled to hear that you had a great experience with us and that your Service Advisor was friendly and provided you with quality service for your 2012 Toyota Corolla. Ensuring the satisfaction of our customers and providing high-quality service is always our priority, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team