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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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March 16, 2021

Smooth lease transaction. Fast turnaround on the lease. Everything was ready to go when we came in for the signatures. Professional sales person Corey was on top of the deal. More

by Joe25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton, Ryan Cali
Mar 18, 2021 -

Toyota of Scranton responded

Thank you, Joe25, for your 5 star rating and great review. We are happy to know you enjoyed working with Corey. He wants to make your experience memorable. Enjoy your new vehicle. Take care.

March 16, 2021

The service is gone down here at one time they used to wash our vehicles. My truck has a bumper to bumper warranty but after five months I was told my wiper blades didn’t work properly and I was suckered More

by Co2jimmyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kacie Greico
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Co2jimmyt, thank you for letting us know about your recent service experience. We are sorry you were disappointed. Please know we want you to remain our customer and will work very hard at retaining you. Thank you. Take care.

March 16, 2021

It was fast service, no hassle and very professional. I received multiple reminders for my appointment, which I appreciated. They did a very good job. More

by COREYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Coreys, We are happy to hear you appreciate the service reminders. Thank you for the top rating. Take care

March 16, 2021

Great service I will not take my car anywhere else! Easy scheduling, friendly service, and quick service. We have never had an issue with this dealer. More

by CCOLON254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

CColon254, we all appreciate your loyalty to our dealership. We want to earn your business and respect. Thanks so much. Take care

March 14, 2021

We recently had our Rav4 painted after the original paint began to wear off. Many thanks to Stefan , Bernadetti, and the staff in The Body Shop. Nice Job! Thanks to Curt for his assistance, too! More

by OMALL6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, Bernadetti, Curt Manck, Bernadine Welcome, Curt Manck
Mar 15, 2021 -

Toyota of Scranton responded

Thanks so much, Omall6, for the awesome review and top rating for our Collision Center. Curt, Stefan and Bernadine want to make your experience very positive. We are delighted you are happy with the entire experience and the outcome. Take care.

Mar 15, 2021 -

OMALL6 responded

5 stars to Stefan Osecki, too! :)

Mar 15, 2021 -

Toyota of Scranton responded

I will relay your message. Thank you, omall6.

March 12, 2021

Great with repairs BUT I have a local mechanic that is top notch. Went to Toyota for a recall, the third recall on Toyota Corrolla 2010 LE 4 door. Otherwise I like I said have a mechanic. The 2010 Toyo More

by LINDAWALSH922
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Toyota of Scranton responded

Linda, we appreciate the time you took to tell us your story. Thank you. Take care

March 10, 2021

This is my fourth time to receive this.....already sent it the first time it arrived. Ok....so I have to write 25 words in order to submit this....is quite aggravating! More

by hay0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

The service was great and the advisor was very up front about the time and cost expected. They are also very knowledgeable about their cars and are able to comprehend questions and concerns from one who i More

by MRSEMU81002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Toyota of Scranton responded

We are here to assist you with all your automotive needs. Mrsemu81002, thank you for telling your story regarding your recent service visit. we all appreciate it and the 5 star rating. Take care, and please let us know if you need any additional information. Thank you

March 09, 2021

She was very helpful when I turned in my 2019 Tacoma leased vehicle. Nothing else to say! This 25 word minimum is BS. Come on! More

by dgneuhard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Toyota of Scranton responded

dgneuhard, thank you

March 09, 2021

The sales staff and finance department were amazing to work with. They did their best to get me the best deal for the truck I wanted! More

by mike66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Toyota of Scranton responded

Thank you, Mike, for telling your story about your recent buying experience. Enjoy your truck!! We are delighted all ended well. Take care.

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