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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,947 Reviews

2,947 Reviews of Toyota of Scranton - Service Center

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November 17, 2020

Toyota of Scranton has been great, helping me lease 2 new vehicles this year, Tacoma and Corolla, love them both. Tell people all the time to stop up at Toyota of Scranton to find a good deal and a good deal More

by GAVINANDERSON403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Toyota of Scranton responded

Gavin, thank you for your loyalty to our dealership. We value your business and hope your remain a customer here for many years. We are delighted you had an awesome experience, and appreciate your recommendation. Take care and stay safe.

November 16, 2020

Your staff was very nice they listened to my concerns ,but my brakes still squeal and make noise. Not happy with my 2020 Rav4 hybrid More

by SHAFER324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Dudascik
Nov 18, 2020 -

Toyota of Scranton responded

Shafer324, Thank you for taking the time to review your recent visit to our dealership. We appreciate your feedback. Please contact our Vice President of Guest Experience, Mary Jo Preno, at 570.702.8776. You can further discuss your concerns about your vehicle with Mary Jo. Thank you. Take care.

November 15, 2020

Amazing service and very friendly. Quick service and even helped me with other issues . For sure will continue to come to this dealership and hopefully get a new lease More

by SGTRSANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

We are here for you, SGTRASANCHEZ. We are only too happy to assist you with your automotive needs. Thank you for the 5 stars. Take care.

November 12, 2020

very good experience but very pricey.....I would like to see more reasonable pricing for service. customer service was great. The people were very friendly.... More

by stanleyam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

stanleyam1, Thank you for your feedback. I will pass along your comments. Take care.

November 12, 2020

Just changing my oil took over 2 hours. Wish it had been quicker...as it has been in the past. They did a great job otherwise. More

by Zenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

Zenee, we work at improving our guests wait times each and every day. Our apologies for you wait. We will make it better at your next visit. Thank you for your feedback. It is appreciated. Take care.

November 11, 2020

Very accommodating in scheduling appointments and very professional in treatment of customer and vehicle. Everything is explained and done in a reasonable amount of time. More

by CRAIGO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Toyota of Scranton responded

Craig08, we are delighted you had an outstanding service visit. Thank you for the perfect, 5 star review. Take care.

November 11, 2020

Car leaked oil all over garage floor after a oil change had to have it towed big mess and inconvenience very disappointed it never happened at monroe More

by CMELUMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Toyota of Scranton responded

cmelumi, our apologies for the situation and resulting inconvenience. Our Vice President of Guest Experience will reach out to you to discuss. Thank you for taking the time to let us know about your situation. Take care.

November 09, 2020

Brian and Jenna were awesome with their level of customer service provided. It was a real pleasure working with both Brian and Jenna. Brian’s crazy responsiveness and Jenna’s assistance working through the More

by DRBEAUCHE1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 11, 2020 -

Toyota of Scranton responded

Thanks for the kind words about your experience and our team members Jenna and Brian. Enjoy your new vehicle. We are delighted we earned 5 stars. Take care.

November 09, 2020

Good experience great staff kept me informed throughout my wait. Service staff Have always been curious from start to finish. Keep up the good work. More

by MSED175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Nov 11, 2020 -

Toyota of Scranton responded

MSED175, It is good to know we earned the perfect rating. We are happy your visit went well and look forward to seeing you soon. Take care.

November 07, 2020

I was extremely impressed by my 30 day checkup. Alyssa Esteras was assigned to me and my truck. She made me feel like I was important and that she was going to track my maintenance needs and keep me infor More

by DWHCPORET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Nov 09, 2020 -

Toyota of Scranton responded

Thanks so much DWHCPORET for the perfect, 5 star review. Alyssa is an asset to our Service Team as our customers are her top priority. We are thrilled to know we earned your respect and your business. Many thanks. Take care.

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