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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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October 05, 2020

My service rep Jason was awesome! He kept me informed the entire time they worked on my vehicle. I would reccomend Toyota of Scranton to all my family and friends! More

by CHRISTINEBACHER1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Oct 05, 2020 -

Toyota of Scranton responded

Thanks Christine for the perfect, 5 star review. Your kindness and recommendation are greatly appreciated. Take care.

October 05, 2020

Car service was performed in a timely manner. Dave was very courteous and took care of our requests and called us when the car was ready for pickup. More

by richm717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Scranton responded

richm717, Thank you for the perfect review. Dave is an asset to our Service Department and works very hard at providing the best in guest experience. Thank you for acknowledging his efforts. Take care.

October 05, 2020

They took our vehicle tight away and performed the service in a timely manner. Everyone was pleasant. Food service was great. Relaxed atmosphere to wait in. More

by thumpnlinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Scranton responded

thumpnlinda, thanks for taking the time to complete a review on your recent visit to our service department. We are so happy we earned 5 stars. Thank you. Take care.

October 04, 2020

Service was very courteous and efficient. They are very accommodating regarding making appointments. There is a very comfortable and safe waiting room. I have recommended this dealership to friends. More

by RMDMMBJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 05, 2020 -

Toyota of Scranton responded

RMDMMBJ, thank you for your recommendation. We appreciate your 5 star review on your recent service visit. Our goal is to provide our guests with the best possible service at every visit. Thanks for letting us know how we did. Take care.

October 04, 2020

This is my second time getting the car at Toyota of Scranton and Doug was amazing. He sold both cars to me. He answered all my questions. Thank you Doug and keep up good work. More

by MUNEVERA1973
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Oct 05, 2020 -

Toyota of Scranton responded

MUNEVERA1973, thank you for your loyalty to our dealership. We appreciate it. We are delighted to know Doug was so helpful and able to assist with your purchase. Take care.

October 03, 2020

This is the best dealership I've been to yet! Very friendly, professional and courteous. My mechanic Michael Casale is the best! Keep up the great work! More

by ROADEOMAGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Casale-Mechanic 5 stars
Oct 04, 2020 -

Toyota of Scranton responded

roadeomagic, thank you for the perfect, 5 star review. We are here for you. Mike Casale is an asset to our Service Team. Thanks so much for your favorable comments. Take care.

October 01, 2020

it took almost 2 hrs even though i had appt and it was only oil change and inspection.but i did read a whole book while waiting More

by PHANTOMROX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Weisleder
Oct 02, 2020 -

Toyota of Scranton responded

Phantomrox, we are just delighted we earned 5 stars even though you were at our dealership longer than anticipated. Very grateful for your kindness. Thank you. Mary Jo Preno Vice President Guest Experience

October 01, 2020

Top Shelf. James Brown, Internal Service Manager, is a Top Shelf. James Brown, Internal Service Manager, is a pro. Got me my vehicle back in record time. He listens. He is knowledgeable. He is good at wh More

by Tpr7340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Oct 02, 2020 -

Toyota of Scranton responded

Tpr7340, James Brown is all about providing the best in customer service. He wants our customers to have the best experience. I will pass along your comments. Thank you. Take care. Mary Jo Preno Vice President of Guest Experience

September 28, 2020

The frame on my Tacoma pick up was recalled. I scheduled to have the work done at Toyota of Scranton, everything was as expected, the loaner vehicle was nice. The only thing was that my son thought there wa More

by KSWINGLE1
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Toyota of Scranton responded

We are glad you contacted us with your concern and we were able to explain in detail the process. That is so very important. Thank you for the perfect, 5 star rating. Take care.

September 24, 2020

Mr. Aimer is professional in all that he does both for the customer, the automobile and the agency. He is a keen listener and will do his very best to help you. Thanks John A. More

by NORTH1028
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Scranton responded

Thanks John for the favorable review and comments about Alan Aimer. He works very hard at providing our customers with the best in customer service. Thanks again. Take care.

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