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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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November 27, 2020

The service department is absolutely fantastic. They handle everything perfectly . It is a pleasure to bring my vehicle there always. They are very professional. A+++ More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Rick, We are thrilled you had an outstanding service experience. Thank you for the perfect, 5 star review. Take care.

November 26, 2020

very unhappy had 3 issues . They kept it almost 2 days to trouble shoot and put a whole 3 miles on it test driving it. Noise in motor, drives jerky , sometimes passenger air bag is off when someone is sittin More

by morgan4789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie McNair
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2020

It is very difficult to improve on excellence !! I couldn't complain about anything !! I will be a customer as long as I am driving !! More

by jeshel827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rewt
Nov 30, 2020 -

Toyota of Scranton responded

jeshel827, thank you. We appreciate your comments and are delighted we have a raving fan plus customer for life! We wish you all the best. Take care.

November 25, 2020

good format w/ excellent personnel,well qualified who take a positive attitude which reflects an atmosphere that exudes professionalism at a very high calibre.. Thank you for your concerns. More

by CHARLORRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Steve Feliciano, Travis Langlois, Curt Manck
Nov 30, 2020 -

Toyota of Scranton responded

Charlorra, thank you for your review and perfect rating. We are here for you! Thank you for your awesome message. All the best to you. Take care.

November 25, 2020

Outstanding service department and personnel. Very friendly and accommodating and I'm usually out the door within the time specified by the advisor before they started working on my vehicle. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Rich, we are delighted your service visits are timely and pleasant. That is the goal of our entire Service Team. We do appreciate your review and perfect rating. Take care.

November 25, 2020

The dealership was clean and everyone wore masks as required. Always, the salesman and service personnel were friendly and accommodating. I have been doing business with them for over 10 years and hav More

by nicehockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

nicehockey, thank you for your loyalty to our dealership...it is appreciated. We are delighted to know you are a fan! Take care.

November 24, 2020

When I visited the dealership I had no idea I would end up purchasing a vehicle. The experience with the salesperson and staff was excellent. More

by JBARBOSA321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 30, 2020 -

Toyota of Scranton responded

JBARBOSA321, Great story! We are happy you were able to find a vehicle that suits your needs. We are happy Doug and Jenna provided top notch customer service. Enjoy your new vehicle. Take care.

November 24, 2020

I have never had a problem the service or the service reps. Everyone is very professional and knows just what to do to make your experience better. Thank you service department. More

by KENN18508
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

KENN18508, Thank you for your 5 star rating and great review. Our guests satisfaction is our top priority. We look forward to your next visit. Take care. All the best to you.

November 23, 2020

Great experience hassle free done in a short time . I will continue to purchase from Toyota of Scranton. Always friendly and willing to help out More

by SOKOLOSKI.MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Feliciano
Nov 30, 2020 -

Toyota of Scranton responded

Sokoloski,Mark, thank you for your perfect rating and awesome review. We are happy to know we earned 5 stars. Take care.

November 23, 2020

there was some wax residue or something on my driver side. I had to go to the carwash after my service visit to try and remove it. I'm sure it was a sanitizer or something but my interior driver side ha More

by JPRIBLO
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
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