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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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January 17, 2021

Experience was great as usual. Everyone was very helpful and worked hard so we got the exact vehicle needed and wanted. The showroom is clean and the inside restraint serves great food. Ahmed was great to w More

by HONTZ04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Toyota of Scranton responded

Hontz04, enjoy your new vehicle and thank you for the opportunity to work with you on your purchase. We are happy to know Ahmad was able to find a vehicle that suits your needs. Thank you for the perfect, 5 star review. Take care.

January 14, 2021

The best service at a auto dealer I have ever experienced. Dave, Kacie and the service technicians were phenomenal!!! Thank you so much!!! You guys rock!!! More

by DAC821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Toyota of Scranton responded

Great review. Thank you, DAC821. We are thrilled our team, especially Dave and Kacie were so helpful. That is the goal. We all appreciate your perfect, 5 star review. Thanks again.

January 14, 2021

They were able to help me in a tight time frame. Quick, friendly, service with updates along the way. Very COVID careful as well. Recommended. More

by STANP67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Toyota of Scranton responded

stanp67, We are delighted all went well at your service visit. Thank you for taking the time to let us know. We appreciate the perfect, 5 star rating. Take care.

January 14, 2021

always excellent, top notch experience and customer service with TOS. Thank you. There service was quick and realy thorough. i highy recommend Toyota Of Scranton More

by VAN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Edward Rewt , Bernadine Welcome, Travis Langlois, Curt Manck
Jan 14, 2021 -

Toyota of Scranton responded

VAn16, our service team thanks you for your recommendation and 5 star review. We look forward to working with you in the future. We are here to serve our guests. Take care.

January 13, 2021

Alyssa was excellent and very friendly and professional. The service was great and faster then I expected. I would definitely recommend Toyota of Scranton to my friends and family. More

by RAPOKORNEY0
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jan 13, 2021 -

Toyota of Scranton responded

Rapokorneyo, We are thrilled you had an outstanding service experience. It is so good to know your services were completed in a timely fashion. Many thanks for the perfect rating and recommendation. Take care.

Jan 13, 2021 -

RAPOKORNEY0 responded

You’re welcome

January 13, 2021

Alyssa was fantastic as usual. I had a freak issue with my car thanks to bad weather and was told to bring it right in. Alyssa kept me up to date on everything and explained it all thoroughly. She made a f More

by HORNKREMPASKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jan 13, 2021 -

Toyota of Scranton responded

Hornkrempasky, Alyssa is awesome and offers our customers top quality service. We are thrilled all went well at your service visit. Thank you for the perfect, 5 star rating. Take care.

January 13, 2021

Service was fast, professional and efficient. People are always friendly and the waiting area is very nice and comfortable. I always like dealing with Toyota Scranton. More

by ECOLOSIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Toyota of Scranton responded

ecolosimo, thank you for your awesome review and the 5 star rating of your service experience. We are delighted to know all went well. Take care.

January 12, 2021

That had my appointment at 11:15 and they were spot on time and all the staff were very professional and took myself and son and told the girl at the snack bar to give them whatever they wanted great plac More

by DEPUTY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Toyota of Scranton responded

Thank you, Keputy59, for your perfect, 5 star review. We want you to enjoy coming to our dealership for service and look forward to your next visit. Thanks for the awesome review. Take care.

January 11, 2021

Service is generally reliable quality. Most recently my service was obviously rushed and a few things were overlooked (such as resetting my car's oil change warning). Prices are higher than you'd pay elsew More

by Nw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Toyota of Scranton responded

Nw, we apologize for disappointing you at your recent service visit. That is the last thing we want to happen. Please, when you get a minute, contact Mary Jo Preno, Vice President of Guest Experience at 570.702.8776. Mary Jo needs to hear your feedback. It would be greatly appreciated. Take care.

January 08, 2021

Very professional and keep you up to date on work being done to vehicle. They make sure if something is needed to be done to check if under warranty. Very good experience. More

by JOHNBLMX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jan 11, 2021 -

Toyota of Scranton responded

Johnblmx, Thanks so much John for taking the time to complete this review. It is so important to us that your visit to our service department went well and you enjoy servicing your vehicle at our dealership. Our service team is here for you! See you at your next stop. Take care.

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