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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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October 03, 2020

This is the best dealership I've been to yet! Very friendly, professional and courteous. My mechanic Michael Casale is the best! Keep up the great work! More

by ROADEOMAGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Casale-Mechanic 5 stars
Oct 04, 2020 -

Toyota of Scranton responded

roadeomagic, thank you for the perfect, 5 star review. We are here for you. Mike Casale is an asset to our Service Team. Thanks so much for your favorable comments. Take care.

October 01, 2020

it took almost 2 hrs even though i had appt and it was only oil change and inspection.but i did read a whole book while waiting More

by PHANTOMROX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Weisleder
Oct 02, 2020 -

Toyota of Scranton responded

Phantomrox, we are just delighted we earned 5 stars even though you were at our dealership longer than anticipated. Very grateful for your kindness. Thank you. Mary Jo Preno Vice President Guest Experience

October 01, 2020

Top Shelf. James Brown, Internal Service Manager, is a Top Shelf. James Brown, Internal Service Manager, is a pro. Got me my vehicle back in record time. He listens. He is knowledgeable. He is good at wh More

by Tpr7340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Oct 02, 2020 -

Toyota of Scranton responded

Tpr7340, James Brown is all about providing the best in customer service. He wants our customers to have the best experience. I will pass along your comments. Thank you. Take care. Mary Jo Preno Vice President of Guest Experience

September 28, 2020

The frame on my Tacoma pick up was recalled. I scheduled to have the work done at Toyota of Scranton, everything was as expected, the loaner vehicle was nice. The only thing was that my son thought there wa More

by KSWINGLE1
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Toyota of Scranton responded

We are glad you contacted us with your concern and we were able to explain in detail the process. That is so very important. Thank you for the perfect, 5 star rating. Take care.

September 24, 2020

Mr. Aimer is professional in all that he does both for the customer, the automobile and the agency. He is a keen listener and will do his very best to help you. Thanks John A. More

by NORTH1028
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Scranton responded

Thanks John for the favorable review and comments about Alan Aimer. He works very hard at providing our customers with the best in customer service. Thanks again. Take care.

September 23, 2020

This dealership is a very customer-oriented facility. This appointment was for my 30-day service checkup and I received much-appreciated prompt and courteous service. More

by LEGALEAGLE1110
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Michael Reilly
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your great review. We try every day to do the best for our customers. We are delighted all went well. Thanks for the 5 stars. Take care.

September 22, 2020

Sales rep was very friendly and knowledgeable about all vehicles. All staff was friendly and helpful. Service was prompt and efficient. Financial management was knowledgeable and helpful. More

by DONNAHOPKINS_35
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
Sep 23, 2020 -

Toyota of Scranton responded

Donna Hopkins, Enjoy your new vehicle. We are thrilled your had an awesome experience in our sales and finance departments. Thank you for the perfect, 5 star review. Take care.

September 21, 2020

This was the smoothest most easiest car buying experience that I have had. Bryan was amazing. He helped to get me in a safe and reliable car. I highly recommend Toyota of Scranton More

by LOGANSMOMMY06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Bryan Matarese
Sep 21, 2020 -

Toyota of Scranton responded

Logansmommy06, We are delighted you had an excellent car buying experience. Thanks so much for the perfect, 5 star review. Take care.

September 21, 2020

Good communication, timely notification of additional needed repair, and parts. Clean, safe drop off area with all employees exercising proper PPE proticals. The repair was completed in the time frame th More

by VA899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Feliciano
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your favorable comments on our Covid-19 protocols. Our customers and employees safety is our main priority. Thank you for noticing and commenting. We are thrilled all went well at your service visit. Take care.

September 17, 2020

David was a great guy to work with!! He kept me informed through the whole process. And my car was done way before it was supposed to be. The shop foreman even graced me with his presence, it was an overall More

by KKUCHINSKAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Toyota of Scranton responded

KKUCHINSKAS0, Thank you for the perfect, 5 star review. We are thrilled you had a shorter wait time than anticipated. We look forward to your next visit. Take care.

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