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3,000 Reviews of Toyota of Scranton - Service Center
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June 30, 2025
jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for t ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for the next day, he never did. i waited 1 1/2 . the parts were not ordered. i came for nothing. i went through this with the two trucks that i bought their.your parts dep. can't order the right parts. More
by ASAVINA62
Verified CustomerEmployees Worked With
June 30, 2025
Excellent service as always. Stephanie was very helpful and courteous. An enjoyable experience every time Stephanie was very helpful and courteous. An enjoyable experience every time More
by STEVEN.CARROLL12
Employees Worked With
June 30, 2025
As always a fine service experience. My service advisor was professional, knowledgeable, and able to answer my questions. Hailee represents Toyota of Scranton well. Car was ready as prom My service advisor was professional, knowledgeable, and able to answer my questions. Hailee represents Toyota of Scranton well. Car was ready as promised. Tiffany did a fine job providing a rental when I needed one...Happy ending... More
by MLHIMKA
June 26, 2025
Love the way I'm treated there. Always helpful and kept informed what they were doing with my truck Always helpful and kept informed what they were doing with my truck More
by GSAMDOC2
Employees Worked With
June 25, 2025
From start to finish it was like a well oiled machine. Everyone was so nice and helpful. It was quick and efficient. Highly recommend. Everyone was so nice and helpful. It was quick and efficient. Highly recommend. More
by LMLEFKOWSKI
Employees Worked With
June 25, 2025
Great salesman had knowledge of the vehicle provided information about vehicle Nice fraliship Except vehicle had an. Empty windshield washer container Not sure if washers work yet information about vehicle Nice fraliship Except vehicle had an. Empty windshield washer container Not sure if washers work yet More
by MAGNUM44GD
Employees Worked With
June 25, 2025
Found vehicle told salesman got paperwork finished ate breakfast got out in a quick manner breakfast got out in a quick manner More
by JASONIYOOB
Employees Worked With
June 25, 2025
Two weeks to get our car back for a warranty part and wanted to charge $1200 of extra work. Then to top it all off when they called and said you car is done and we need the rental car back by 4:00 or the wanted to charge $1200 of extra work. Then to top it all off when they called and said you car is done and we need the rental car back by 4:00 or there would be charges. Normally that wouldn’t be a problem but when you work until 3:30 and have a very important appointment scheduled that day after work it makes things quite frustrating. Luckily my wife was able to switch that appointment to a different day. I understand rentals are a nice commodity of the dealer but how about a little understanding that people do have a life and obligations. If that appointment was unable to be switched and we were charged rental fees, I would have lost all the niceness in my body. Our contact person was very good and informative and I understand the service and timeframe was not her fault and she did try to help with the rental car issue but I think you need to find a little more compassionate car rental service. More
by BDJAYNE
Employees Worked With
June 24, 2025
David and the rest of the staff at your dealership are the best that I’ve ever experienced. the best that I’ve ever experienced. More
by walhd
