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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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August 27, 2019

Outstanding Service Appointment Arrived early for my appointment and was seen immediately. Service was completed promptly. Service manager went over each area covered explaining the More

by JFKOND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Advisor JasonPalmigano, Technician Carl Zeltner
Aug 27, 2019 -

Toyota of Scranton responded

Thank you for sharing about your experience with us, JFK!

August 27, 2019

Very satisfied Because I was well satisfied they were very helpful and courteous I used the service to take me home and bring me back when my car was finished car wo More

by joannm250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember their names but everyone I dealt with was very professional and helpful so many questions
Aug 28, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback, Joan!

August 27, 2019

30,000 mile service I took my car for service while I waited in the comfortable lounge area. They finished my service within an hour and I was on my way. More

by yosh201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Aug 28, 2019 -

Toyota of Scranton responded

Thanks for sharing about your experience at our service department, Yosh!

August 26, 2019

Efficient timely professional Why is there such a turnover in service techs at the desk? Once one gets comfortable with a service rep they are gone next time for service. More

by JFHOLMES47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Toyota of Scranton responded

JFHOLMES47, We are not clear on what you are asking. Perhaps the Service Team member you were looking for was off the day you were here. If you would like to further discuss this please contact Mary Jo Preno at 570.702.8776. Thank you.

August 26, 2019

Good Work, from Good People As supervised by Stephanie Jones, my recent service appointment was very well organized, documented, executed, and summarized. The efficiency was lau More

by MCINERNEYJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating!

August 25, 2019

Quick friendly service and I appreciated the car wash I needed quick service and everyone was very nice and helpful. The free car wash was an added bonus with coffee and treats . The comfortable waiting a More

by allenblad2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Wallace, Michael Reilly, Vito Sampogne, Curt Manck
Aug 26, 2019 -

Toyota of Scranton responded

We very much appreciate this great feedback and 5 star- rating, Allen!

August 23, 2019

Great service Stéphanie and John were great. Caring and patient. Stephanie was pleasant and knowledgeable because I was grieving the loss of a cousin. I called to More

by SHAR3083
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John who reset my dash
Aug 23, 2019 -

Toyota of Scranton responded

We very much appreciate this great feedback and 5 star- rating, Shar!

August 23, 2019

Great place to deal with because of their employees. I just moved back in this area about 6 months ago and went to Toyota of Scranton to purchase a car and so far, I have been extremely satisfied with th More

by litchpal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Aug 23, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

August 22, 2019

quick service Joe did a great job and even offered a free car wash really appreciate all he did made it a pleasure to get service done thank you More

by ankoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

Toyota of Scranton responded

Thank you for taking the time to share about your experience at our dealership, Ankoff!

August 21, 2019

Great customer service....#1!!!!! Doesn't matter if you're buying or getting service....everyone has a great customer service attitude and takes care of their customers. It's nice doi More

by lifetime toyota user
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

Toyota of Scranton responded

We appreciate this great feedback and 5 star- rating!

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