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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,962 Reviews
Call Service Center (570) 740-3457

2,962 Reviews of Toyota of Scranton - Service Center

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April 21, 2025

Hailey was awesome! The food voucher was really nice! Good sandwiches and big fresh salads! Nice waiting area, very clean and comfy. Café attendant was very kind! Hailey More

by STEPHANALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice woman that runs the cafe!!
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Apr 22, 2025 -

Toyota of Scranton responded

STEPHANALA, Thank you for the wonderful review! We’re so glad to hear that Hailey took great care of you and that you enjoyed the food voucher and our café offerings. We believe every guest deserves a comfortable, respectful experience—no matter what vehicle they drive—and it’s great to know that came through during your visit. We’ll be sure to share your kind words with Hailey and our café attendant. We truly appreciate you choosing Toyota of Scranton and hope to see you again! — The Team at Toyota of Scranton

April 21, 2025

No Issues. Dropped off vehicle. Ready when promised. Great Service and thanks to Stepanie for wonderful service once again. More

by CHICAGOBEARS3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for the kind words and for being a valued guest! We're happy to hear everything went smoothly and your vehicle was ready as promised. Stephanie will be thrilled to know her service made a positive impact once again. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you next time! — The Team at Toyota of Scranton

April 21, 2025

First time for service, Was a bit confusing learning the system. Once I figure the system out easy peasy. More

by MHAKWATUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie McNair
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Apr 22, 2025 -

Toyota of Scranton responded

MHAKWATUT, Thank you for sharing your experience with us! We understand that navigating a new service process can feel a bit confusing at first, and we truly appreciate your patience. We're glad to hear that once things clicked, it was smooth sailing. Please know that we're always here to guide you through the process and make each visit easier and more comfortable. We look forward to seeing you again and making your next experience even better! — The Team at Toyota of Scranton

April 19, 2025

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

April 16, 2025

Nice people to deal with. Staff made car buying easy. I would recommend buying a car from this dealership. More

by AKKP
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrianna,Neff
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Apr 16, 2025 -

Toyota of Scranton responded

AKKP, Thank you so much for the wonderful review! We're thrilled to hear that our team made your car-buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to being here for you anytime you need us. Enjoy your new vehicle. Warm regards, The Sales Team Toyota of Scranton

April 15, 2025

Hailee is the best! She explains everything clearly, so there are no surprises. She also kept me informed of the status, via text. More

by aprilshowers38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Toyota of Scranton responded

aprilshowers38, Thank you so much for the kind words! We're thrilled to hear that Hailee made your service experience clear and comfortable from start to finish. Keeping our guests informed every step of the way is a top priority, and it's great to know Hailee delivered just that. We truly appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 13, 2025

We got an appointment quickly and they did the inspection we needed. Well done. Always friendly and professional. More

by FEDERALLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Toyota of Scranton responded

FEDERALLOCK, Thank you for the great feedback! We’re glad we could get you in quickly and take care of your inspection efficiently. It’s always our goal to provide friendly, professional service every step of the way. We appreciate your continued trust in Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

April 12, 2025

Great service and attentive service support! Also , love that I can work and enjoy a snack while waiting for my car service to be completed . More

by COACHANDSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Toyota of Scranton responded

COACHANDSUE, Thank you for the great review! We're glad you enjoyed the service and the convenience of being able to work and grab a snack while you waited. We aim to make every visit comfortable and stress-free. We appreciate your kind words and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 10, 2025

Everyone was very professional and fulfilled all my questions. Emily was most helpful in not only the sale of the vehicle but explaining everything to me and the operation of the vehicle More

by John Hudak
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Apr 10, 2025 -

Toyota of Scranton responded

Hi John, Thank you so much for your kind words! We’re thrilled to hear that our team was able to answer all of your questions and provide a professional experience. Emily will be especially happy to know that her efforts in both the sale and vehicle orientation made a positive impact. We truly appreciate your business and hope you’re loving your new vehicle! Warm regards, The Sales Team Toyota of Scranton

April 10, 2025

Friendly, helpful, and caring. I was apprehensive about getting a new car and everyone was very helpful through the whole process and I was able to leave knowing I was upgrading to More

by AKOBESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Toyota of Scranton responded

AKOBESKY, Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your apprehension and made the process of upgrading to a safer, more modern vehicle a smooth one. It’s wonderful to know the trade-in was easy and the service met your expectations. We truly appreciate you choosing us and look forward to being here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

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