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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,042 Reviews
Call Service Center (570) 740-3457

3,042 Reviews of Toyota of Scranton - Service Center

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August 29, 2025

Every one is very freindly. they treat you like family instead of just a sale. More

by RUSTYN617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

RUSTYN617, Thank you so much for your kind words! We’re thrilled to hear you feel like part of our Toyota of Scranton family. Providing a friendly, welcoming experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

August 29, 2025

Clean service center. Make you feel welcome but had a problem with the oil change this time around. More

by JUSTJOAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

JUSTJOAN23, Thank you for your honest feedback. We’re glad to hear you felt welcome and appreciated the cleanliness of our service center, but we’re very sorry to learn there was an issue with your oil change. We’d like the chance to make this right and ensure your next visit is nothing but positive. Please feel free to reach out to me directly so we can review what happened and address your concerns. Your satisfaction is very important to us. Warm regards, The Service Team Toyota of Scranton

August 28, 2025

Excellent service and very. Friendly staff will tell my friends that they would. Like the service also More

by nicki11582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

nicki11582, Thank you for your kind words! We’re so glad to hear you enjoyed our excellent service and friendly team. Your recommendation means so much to us, and we look forward to welcoming you and your friends in the future! Warm regards, The Service Team Toyota of Scranton

August 28, 2025

Dave took care of my car as if it were his own! He even walked me to my car, and corrected an issue I had with LDA. I highly recommend Dave as a your service advisor as well as the entire Scranto More

by TAPND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe in sales!
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Aug 29, 2025 -

Toyota of Scranton responded

TAPND, Dave took care of my car as if it were his own! He even walked me to my car, and corrected an issue I had with LDA. I highly recommend Dave as a your service advisor as well as the entire Scranton Toyota Team. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

August 23, 2025

When servicing my truck, I always wait. Hailee always keeps me informed as to the progress and approximate finish time. overall the wait time is reasonable and service is good. More

by epags1291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Toyota of Scranton responded

epags1291, Thank you for your thoughtful feedback! We’re so glad to hear that Hailee keeps you updated throughout your visit and that the service team makes your wait time reasonable. We’ll be sure to share your kind words with her. We appreciate your continued trust in Toyota of Scranton and look forward to taking care of your truck again! Warm regards, The Service Team Toyota of Scranton

August 22, 2025

My husband and I bought our Rav 4 at Toyota Scranton. LOVE the dealership and everyone that works there especially Andrew. Stephanie McNair is AWESOME and so helpful with all of our questions and kee More

by sbkoerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Toyota of Scranton responded

sbkoerber, Thank you so much for sharing your experience! We’re thrilled to hear that Andrew and Stephanie have made such a positive impact on your visits, and that you can always count on Stephanie’s guidance and recommendations. It means a lot to know you trust our team and even make it a point to visit us when you’re back up north. We’re glad you enjoy the café, too—it’s one of our favorite touches to make your time with us more comfortable. We truly appreciate your loyalty from Florida to Scranton, and we look forward to welcoming you back again this summer! Warm regards, The Toyota of Scranton Team

August 22, 2025

It's clean and efficient. The prices of tires and services are way too high though. More

by MMADEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Toyota of Scranton responded

MMADEL, Thank you for your 4-star review and for noting the cleanliness and efficiency of our dealership. We understand your concerns regarding tire and service pricing. Please know we strive to provide quality parts and service to ensure your vehicle’s safety and performance, and we’ll share your feedback with our management team. We appreciate your business and hope to continue serving you. Warm regards, The Service Team Toyota of Scranton

August 21, 2025

excellent dealership, made my experience very easy and the continued support I've received since I purchased my car has been more than I have gotten at any other dealership. I would highly recommend them More

by DEADBEAT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Toyota of Scranton responded

DEADBEAT456, Thank you so much for your kind words and recommendation! We’re thrilled to hear your experience was easy and that our continued support has stood out compared to other dealerships. Providing lasting care for our customers is what we strive for, and we’re grateful for your trust and recommendation to family and friends. We look forward to being here for you whenever you need us! Take care, The Toyota of Scranton Sales Team

August 20, 2025

I have a transmission issue with my Highlander. David went out of his way to assist me even though the vehicle is out of warranty. The dealership worked with Toyota to get me some relief on the co More

by GEOMONAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

Toyota of Scranton responded

GEOMONAGHAN, We’re so glad to hear David was able to go above and beyond for you. Even with your Highlander being out of warranty, it’s great that our team could work with Toyota to provide some assistance on the cost. We truly appreciate you sharing your experience and will be sure to recognize David for his outstanding support. Warm regards, The Service Team Toyota of Scranton

August 16, 2025

Stephanie was informative and personable. She tells me what has to be done and the cost. More

by VAUGHN758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Toyota of Scranton responded

VAUGHN758, Thank you for sharing your feedback! We’re glad to hear Stephanie was both informative and personable. It’s great that she explained what needed to be done and provided clear details on the cost. We’ll be sure to pass along your kind words to her! Warm regards, The Service Team Toyota of Scranton

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