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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews
Call Service Center (570) 740-3457

2,953 Reviews of Toyota of Scranton - Service Center

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February 11, 2023

Everyone was great to work with. Everything was handled in a timely manner . great service More

by STANLEY.FISHER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Toyota of Scranton responded

STANLEY.FISHER4, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 10, 2023

Excellent customer service there communication is outstanding out service manager kept in touch every step of the way More

by WALT7983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service department
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Feb 11, 2023 -

Toyota of Scranton responded

Hello WALT983, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for letting us know you enjoyed working with Jon. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 10, 2023

Toyota of Scranton is an amazing dealership with a wonderful service department. My service advisor Kacie went above and beyond to help me out with my vehicle’s needs! More

by LMMDMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2023 -

Toyota of Scranton responded

Hi LMMDMAY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 07, 2023

The gentlemen who handled my service was very nice and thorough. He made sure all was well More

by info@upstateamusements.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
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Feb 07, 2023 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 06, 2023

I had amazing service at Toyota Scranton! Chris Wise (from service) & team were more than accommodating! Professional & efficient. Overall exceptional service from start to finish. (Even tho More

by RSCHMITT6698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2023 -

Toyota of Scranton responded

RSCHMITT6698, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 04, 2023

Always a good experience at Toyota of Scranton. The staff truly cares about the customer. More

by gabv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2023 -

Toyota of Scranton responded

gabv, Thank you for taking the time to offer your feedback on your recent sales experience at our dealership. We appreciate your loyalty and positive comments regarding our team and business. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

February 03, 2023

Staff was very helpful. Sales rep answered all questions as well as the financing department. Pleased with my experience of buying my car. More

by CALAMACO0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe cawley, Michael Reilly
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Feb 03, 2023 -

Toyota of Scranton responded

CALAMACO0815, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with our sales team. Thank you for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

February 03, 2023

We have purchased over 5 vehicles. Would never go anywhere else!! Excellent service. Professional. Period. More

by LOUGHNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Toyota of Scranton responded

LOUGHNEY, Thank you for your long time loyalty to our dealership. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience

February 03, 2023

Except for labor rate to high it's very good. Very easy to work with for appointments and answered all questions More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MaryJo Preno excellent
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Feb 06, 2023 -

Toyota of Scranton responded

DAK409, Thank you for taking the time to provide feedback on your recent service visit. Your comments were noted and will discuss at daily meeting. Our goal is to provide the best guest experience when visiting our dealership. We want you to feel good about doing business with us and know we have your best interest in mind. We value you as our customer and appreciate your loyalty to our dealership. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsfos.com

January 31, 2023

Nothing but excellent and effective service. Greeted with a smile and felt like a million bucks. More

by mmontaque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Toyota of Scranton responded

mmontaque, Thank you for taking the time to provide feedback on your recent experience at our dealership. I saw you were dealing with the service department and collision center. I am thrilled you enjoyed working with our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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