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Treasure Coast Lexus

Ft Pierce, FL

4.8
6,993 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 6,993 reviews

December 04, 2019

2020nx300 Carolton was great we are back in our Lexus everything is great your tech gal is the best she leaves nothing to chance. Best dealer we have been in ye More

by JERRY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Dec 05, 2019 -

Treasure Coast Lexus responded

Thank you for the excellent review, Jerry! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

December 03, 2019

Very helpful in all areas. Began with telephone reception . Have been coming to this dealership for seveal years, with 2 Lexus cars. I make a point to have all maintenance done here as they are most accommodati More

by SANDRAFARLEY63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Dave ?, from service
Dec 04, 2019 -

Treasure Coast Lexus responded

Thank you for the excellent review! We are elated to hear of your great service experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

December 03, 2019

Purchase Sales Manager Finance Manager technology we’re excellent . Friendly competent service Happy t buy a car from them. I had alsjust boughtoe from their More

by CBURNS777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Treasure Coast Lexus responded

Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know!

December 03, 2019

Fantastic First rate experience in every category top shelf five stars excellent sales person really cannot think of anything that could’ve been better would hi More

by MANLEYMAN2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Firestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Treasure Coast Lexus responded

Thank you for the kind words and superb review. Your recommendation means the world to us, and we hope you enjoy driving your new vehicle!

December 03, 2019

Great Customer Relations Such an easy place to purchase a car with no high pressure salesmanship. Carlton Duncan builds Lexus relationships which is why I chose him to be my More

by TYKATTAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
Dec 04, 2019 -

Treasure Coast Lexus responded

Thank you for taking the time to let others know about your positive sales experience. We're happy that Carlton and our team could meet your expectations! We sincerely hope you enjoy driving your new Lexus!

December 02, 2019

Leading new RX 350 Had a 2017 NX 200 & a 2017 RX 350 on lease. Due to my wife passing I now needed only 1 car. Turned in the NX & the RX & leased a 2020 RX 350. I canno More

by RESORTSBEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager was also very helpful in handling the paperwork. Unfortunately, I do not remember his name., Rick Russell
Dec 03, 2019 -

Treasure Coast Lexus responded

Thank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. As you go through this difficult time, please let us know if you need anything else! Our team is willing to assist in any way that we can.

December 02, 2019

Words cannot express the customer service satisfaction I received from Howard Kent, Brand Specialist and Anthony Burrano, Manager. Quick and attentive delivery of my new 2020 Lexus ES 350. Thanks, James Luf More

by JLUFFMAN78
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Treasure Coast Lexus responded

Wow, that is what we love to hear, James! We are so pleased that Howard, Anthony and our team were able to help make your experience a breeze. We appreciate your business and look forward to your next visit.

December 01, 2019

Too expensive I have always taken my car to a Lexus dealer. My car is 13 years old. I received a service estimate for $3,500! When I found a reputable place to do More

by HEALTHGAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
Dec 01, 2019 -

Treasure Coast Lexus responded

Dear "Healthgain", My name is Gary Mariarossi and I am the General Manager here at Treasure Coast Lexus. Thank you very much for taking the time out of your busy day to write a review. We are constantly working to improve our service and there is no better tool to help us with this effort than honest feedback from our Guests (positive and negative). Needless to say, I was disturbed when I read your review as that is not the typical input I hear from our Guests. I am so sorry that our actions led you to feel the way you expressed in your review. That is never our objective. After reading your review I went back and did some research on your visit including speaking with each individual you had contact with. What I learned is that the original $3,500 estimate did include everything that we recommended be done to bring your vehicle up to 100%. This is not unusual for a 13 year old vehicle with higher mileage. You are correct when you say that around $500 was "absolutely necessary" to keep your car running. When we inspect a vehicle we report to each Guest everything that we see. We don't just report the bare minimum. We tell the entire story. We then prepare an estimate. From there it is up to each Guest to determine what they would like to have done and what they don't want done. We simply report the news and then follow your directions. If we see any potential issues, we report them to you. We do this for every single Guest, male or female. We then respect any decisions you make. As far as being 'vulnerable' to the salesperson who approached you about trading your vehicle in for a newer model please know that we offer our "Vehicle Exchange" program to all of our Service Guests regardless of the year, miles, or estimate for their current vehicle. Again, some Guests opt to take advantage of this offer and some choose not to. With all of that said, we will continue to work at improving. We obviously made you unhappy and we do not want to happen again. From your comments and my investigation I believe we must do a better job of communicating to our Guests exactly what is required and what is 'optional' when presenting our inspection and recommendations. My conclusion is that we did a poor job of this with you and for that I apologize. We can and will do better going forward. Thank you again for your feedback and criticism. It is not always what we like to hear but is very valuable information that we will use to improve. My email is below if you would like to discuss this with me further. Respectfully, Gary Mariarossi gmariarossi@treasurecoastlexus.com

December 01, 2019

Excellent service! Excellent job! Fast repair and great customer service. Very pleased. Went above and beyond. Even provided a loaner car so I didn’t have to wait. Thank More

by HOLLYD76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Dec 03, 2019 -

Treasure Coast Lexus responded

You are absolutely welcome, Holly! Providing exceptional service is what our team strives for. We are elated to see that this was the case during your experience. Please let us know if you need any further assistance!

December 01, 2019

Purchased New Lexus Enjoyed my experience at Lexus. Brian Young was a great salesperson who I felt comfortable with and I could trust. The entire staff was friendly and More

by DNOVAKNJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Bee, Brian Young
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