Tucson Subaru

They Stepped Up to the Plate Now days it's rare to find Companies or individuals who are willing to "step up to the plate", especially when they make an honest mistake. In my per Now days it's rare to find Companies or individuals who are willing to "step up to the plate", especially when they make an honest mistake. In my perception I believe that Tucson Subaru dealership did just that, then not only did they take responsibility for an honest mistake they went beyond expectations and gave me a very good exchange. I didn't have to beg or plead my case. Marco's Romero in the service department was honest and "frank" about the problem. Sean Johnson again was professional, "Managed up his co-workers and explained in detail and gave evidence with every question I asked of him. Traci Roberts gave excellent advice and did the footwork to help me get an even better percentage rate than I started with on my first loan. Tim Hanson explained "Car financing lingo" in detail and "managed Up" his fellow co-workers. As a side note: the facility is clean, well managed, great free coffee, drinks and snacks. Steve Willis was very courteous. Tucson Subaru supports many different Charities like the Human Society, Cancer Society, Youth on their Own and more. Everyone is very professional, from the front desk to the service and Parts departments. I can honestly say I had a lovely experience. I Love my Subaru! I can't wait to name her! More

Car Purchase Efficient salesperson, knowledgeable about products, friendly demeanor. The showroom was well stocked, clean, and user friendly. The fiance person was Efficient salesperson, knowledgeable about products, friendly demeanor. The showroom was well stocked, clean, and user friendly. The fiance person was professional and easy to work with. More

Fantastic Customer Service This was the second time I bought a car from Trent, the reason for that is he is honest and listens to your concerns, he does everything he can to mak This was the second time I bought a car from Trent, the reason for that is he is honest and listens to your concerns, he does everything he can to make sure you are happy with the purchase you are going to make. Can't get that type of customer service from any other dealership! More

Excellent buying experience Chris Smith made the buying process as quick and easy as possible. Louie Ascencio had all the paperwork ready within minutes. Everyone was friendly Chris Smith made the buying process as quick and easy as possible. Louie Ascencio had all the paperwork ready within minutes. Everyone was friendly and helpful. Thanks! More

Friendly Staff and Excellent Service We had a wonderful experience at Tucson Subaru with their friendly staff! Everyone was so kind and accommodating to my son and I during our entire tim We had a wonderful experience at Tucson Subaru with their friendly staff! Everyone was so kind and accommodating to my son and I during our entire time at the dealership. Jennifer Duran was especially patient and very knowledgeable about the cars that were of interest to us. We highly recommend Tucson Subaru and look forward to going back for service. More

Pleasurable Sales Experience C.J. called as soon as he was notified by the car-buying service. He worked around my schedule and had several vehicles I had expressed interest in C.J. called as soon as he was notified by the car-buying service. He worked around my schedule and had several vehicles I had expressed interest in waiting to be tested. What was more impressive was the time he took to educate me on the Subrau-even before I had driven it. I went to look at several other vehicles and went back to Subrau to get more of my questions answered. Again, C.J. made the time to answer them and accommodated my desiring another test drive. Suffice to say, I now own a new Subrau. C.J. is extremely knowledgeable and his passion and enthusiasm for the customer to be satisfied is ever present. Louie worked to get better financing that what I had secured. A great experience from beginning to end. And the follow up is great. C. Long More

"Great car, great staff" Day before yesterday, I bought a 2016 Forester from Tucson Subaru. Besides having a superior product, Tucson Subaru staff really "gets" customer serv Day before yesterday, I bought a 2016 Forester from Tucson Subaru. Besides having a superior product, Tucson Subaru staff really "gets" customer service. In the past, I have had negative experiences at other dealers from male sales people who were patronizing or talking "down to me" just because I'm female. Not so at this dealership! The sales person who helped me, Kevin Gribble, was respectful, knowledgeable and professional. Same with the sales manager, Terry, and the finance person, Traci. When you have a great car and good, capable people, what's not to love? More

leased a forester Met with Steve and Tim and both were friendly, focused, prepared, and thorough. Steve gave us a break for lunch per our request...we came back and fi Met with Steve and Tim and both were friendly, focused, prepared, and thorough. Steve gave us a break for lunch per our request...we came back and finished the deal.Thanks! More

Great Experience, Will Buy from again Trent and Loren are great to work with and helped me effortlessly. Quick and easy! The vehicle is in excellent condition. Thank you Tucson Subaru! Trent and Loren are great to work with and helped me effortlessly. Quick and easy! The vehicle is in excellent condition. Thank you Tucson Subaru! More

It was a good experience Kevin and the sales team were cooperative and did not pressure us in any way. When we decided to purchase a car that they did not have in stock or on Kevin and the sales team were cooperative and did not pressure us in any way. When we decided to purchase a car that they did not have in stock or on order, they proceeded to locate a car for us in Phoenix and then executed a trade for that car. When we were not able to return to Tucson to get the car when ready (we were stuck in Pinetop, Az dealing with a wildfire and on a pre-evacuation notice for 10 days) they said not to worry, the car was ours and we could get it when we were able to return. All in all, a very good experience. More