Tucson Subaru

Service that made me smile After a frustrating revisit to diagnosis an AC problem, my service advisor Dan Ford and tech Christian found an impossibly small leak in a coolant lin After a frustrating revisit to diagnosis an AC problem, my service advisor Dan Ford and tech Christian found an impossibly small leak in a coolant line and had to order a part...I would be without my car for a few days. To mitigate my inconvenience , my salesman Bob dropped off a loaner car at my house...and then dropped off my car when it was done! Service with a smile and great follow up by my salesman. Thanks Guys! More

First time car buyer, great experience This was my first time buying a car, I decided I was going to go about it on my own. After doing some research on my own, I decided the Subaru Impreza This was my first time buying a car, I decided I was going to go about it on my own. After doing some research on my own, I decided the Subaru Impreza was exactly what I was looking for. Tucson Suabaru had this CPO 2015 Impreza priced completely fairly, I didn't have to haggle to get a good price. The whole experience with Kevin and Traci was a breeze, both were incredibly friendly, helpful and gave good advice. Kevin even helped me find a good deal on an insurance policy so I could get out the door. Financing was a breeze and at a better rate than anywhere I was pre-approved. The coffee is pretty darn good too. 10/10 would shop again. More

Helpful and Patient Sean was patient and helpful as I took days to test drive, ask questions, and decide which vehicle would come live in my garage. He never pressured Sean was patient and helpful as I took days to test drive, ask questions, and decide which vehicle would come live in my garage. He never pressured me to make up my mind faster than I was ready. He offered lots of helpful information and suggestions, and showed me how to navigate all the bells and whistles on the 2012 Toyota Camry that I eventually purchased. A+++ Traci guided me through the actual paperwork of the purchase. She was both friendly and efficient. More

Just browsing and didn't expect to buy a car that day I am a long-time Subaru owner (my current Subaru Outback Sedan was purchased in 2000), and I have loved both my car and the superb services the dealer I am a long-time Subaru owner (my current Subaru Outback Sedan was purchased in 2000), and I have loved both my car and the superb services the dealerships have provided over the years. My husband loves many vehicles and owns a pickup truck, a 4-wheel drive SUV, and 3 motorcycles. Now that we are retired, we need fewer vehicles, since we don't have enough space to store them all, and I think we need to simplify our lives somewhat. I convinced my husband that we should consider a new Outback to serve our varied needs for auto transportation, including our interest in 4-wheeling our way on the many scenic unimproved roads throughout Arizona. We had been in contact with our salesman for several weeks because we were buying through the Costco Auto Buying Program, and we set up and appointment to meet with him on May, 8th. CJ knew we wanted to look at both the Forester and Outback models, and he was very detailed in his descriptions of the features of both as we sat in the demo vehicles and played with the buttons and levers. We quickly zeroed in on the Outback as the ideal model for us, and CJ took us on a test drive. Both my husband and I drove the car while CJ put us through the paces on a nearby windy steep road, and he showed us how the braking and manual gear systems worked and then how the adaptive cruise control works on a busy city street. At that point we were hooked and decided to buy the car we were testing because it had all the features we wanted. The actual purchase transaction was pretty painless, even though we didn't have any documentation of our financial status with us. We decided to finance the car and selected some additional options. We were able to make the down payment on a credit card and then CJ handed us the hands-free fobs and took us to our new car. He then covered in detail how to operate the necessary buttons and switches to drive the car and use the Starlink features. Then I drove home with my husband in his SUV ahead. The next day we had some second thoughts about our decisions regarding some of the uninstalled options we had purchased, and we called the next business day. They welcomed us to return and get more information and to revise any and all of the uninstalled options we had chosen, We did revise those options and were able to sign a new purchasing contract without any hassle whatsoever. Our experience with these professionals was amazing, and we give this dealership and both CJ Nichols and Louie Ascencio our highest recommendation. More

Best car buying experience ever! We went late on a Friday night and Bob Wilson and the team at tucson Subaru stayed past closing to make sure we were fully taken care of and satisfied We went late on a Friday night and Bob Wilson and the team at tucson Subaru stayed past closing to make sure we were fully taken care of and satisfied with everything!!! We had to come back late the next day to pick up the car and it was always nothing but smiles there! Can't wait to buy again from them! More

Thrown into a New Vehicle Purchase We were not in the market for a new car, but after losing our Pick-up Truck (owned for 19 yrs), we needed a new vehicle. While still recovering for t We were not in the market for a new car, but after losing our Pick-up Truck (owned for 19 yrs), we needed a new vehicle. While still recovering for the accident, we visited Tucson Subaru and all the staff were very friendly and considerate. Our salesperson stayed in contact with us until we were able to test drive and peruse the inventory. We've taken delivery now of our 2016 Forester and love it. Kevin (Big Bird) was our salesman; he was thorough, knowledgeable and great to work with. More

Clear and smooth Steve did a great job for us and was able to answer our questions honestly and clearly. He made sure that we got the vehicle that best fit our needs Steve did a great job for us and was able to answer our questions honestly and clearly. He made sure that we got the vehicle that best fit our needs. Thank you, Steve. More

Easy decision! Tucson Subaru was very easy to deal with, and I never felt pressured. Everyone was kind, helpful, and wanted to make sure I had all the necessary info Tucson Subaru was very easy to deal with, and I never felt pressured. Everyone was kind, helpful, and wanted to make sure I had all the necessary information. I worked with Jennifer Duran for sales and she was so wonderful- knowledgeable, helpful, and very easy going. Curt was great with finance and made everything quick and painless while still hitting all the necessary information. More

jennifer is great!! Jennifer was very helpful throughout the entire experience She seemed very knowledgable about the product and helped me make an easy decision. Thank Jennifer was very helpful throughout the entire experience She seemed very knowledgable about the product and helped me make an easy decision. Thanks so much! More

Customer service top notch Second vehicle I've bought from Steve Willis and Subaru. The 2016 WRX. Amazing car and fantastic customer service. When buying a vehicle I want to be Second vehicle I've bought from Steve Willis and Subaru. The 2016 WRX. Amazing car and fantastic customer service. When buying a vehicle I want to be able to trust the salesman and for the process to go as smooth as possible. Steve Willis and Tim Hanson made that possible. I am grateful to them and Subaru and will always go to them first for my vehicle needs. More