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Tucson Subaru

Tucson, AZ

4.9
15,653 Reviews
At Tucson Subaru, you're not just buying a car. You're joining a family. From the moment you walk through our doors, you’ll feel the difference. In 2024, we were proud to be named the #1 Rated Subaru Dealer in the Nation by DealerRater. That recognition means a lot to us because it comes from the people who matter most: our customers. We believe doing business the right way means putting people first. Every member of our team is here to make your experience easy, honest, and even fun. Whether you're purchasing your first Subaru or servicing one you've loved for years, you'll be treated with kindness and respect. Our commitment extends beyond the showroom. Through the Subaru Love Promise, Tucson Subaru proudly supports causes close to our hearts, including Youth On Their Own, Pima Animal Care Center, and the Leukemia and Lymphoma Society of Southern Arizona. From donating bikes to children facing illness to hosting pet adoptions and local events, we are always looking for ways to give back and help our neighbors thrive. We’re proud to call Southern Arizona home and even prouder to be part of a community that supports one another. When you choose Tucson Subaru, you're choosing a dealership that stands for more than just great cars. You’re choosing trust, compassion, and a team that is always here for you.
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4901 N Oracle Rd

Tucson, AZ

85704

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Showing 15,653 reviews

July 09, 2021

Darla was great. She was very knowledgeable and friendly. When the sales guy told me about the call we'd receive I thought for sure it would be a sales pitch about subscriptions, or service, or so More

by Curt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Tucson Subaru responded

I appreciate you taking the time to do a wonderful review. Please reach out if you need anything. Thank you, Darla

July 09, 2021

Low pressure, relaxed attitude, competent, pleasant & professional- doesn’t professional say it all? Impressed my family members. I am a person of few words it would seem. More

by jadepath2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Murch
Jul 09, 2021 -

Tucson Subaru responded

Thank you for the review!!!! Traci

July 09, 2021

Very helpful and honest when it came to leasing a vehicle. They were very open about why different costs were being applied to the car price and tried to get us the best deal More

by hlspallas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Tucson Subaru responded

THANK YOU ~Jennifer

Jul 09, 2021 -

Tucson Subaru responded

Thanks so much! I really appreciate your business and the great review! -Sean

July 08, 2021

The staff at Tucson Subaru really made the car buying experience exceptional and easy. They went over and above to make it an easy simple Enjoyable experience. I love my new car and the service depar More

by Hikearizona
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Petersavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack McVey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Tucson Subaru responded

So glad you are happy with your experience. Thank you for joining the Tucson Subaru family !

July 08, 2021

Great experience, easy to work with, very detailed information on the vehicle we were looking at. Bob tool over as our original salesperson was off and took the time to ensure we understood everything More

by Thomas_blanchette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Micoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wilson
Jul 08, 2021 -

Tucson Subaru responded

Thank you, Thomas! Enjoy the car! 😊. Joe

Jul 08, 2021 -

Tucson Subaru responded

Thank you for the review!!! Traci

Jul 20, 2021 -

Tucson Subaru responded

Tom...Glad we could help1 We all enjoyed your company! Bob

July 08, 2021

I had an excellent experience at this dealership. I worked with Robert Pedroza and he really knew his stuff. He was extremely knowledgeable, professional, and made me feel taken care of. I never felt More

by kwaldron8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pedroza
Jul 08, 2021 -

Tucson Subaru responded

Thank you! Enjoy your new Outback! ~Jennifer

Jul 14, 2021 -

Tucson Subaru responded

Thank you for the review. Glad everything went smooth. Have fun in your new Outback Robert P.

July 07, 2021

Joe was super helpful, making the negotiation process seamless and easy. I would recommend going back to Tucson Subaru and seeing how for any new cars. More

by Tmason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Micoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie Ascencio
Jul 07, 2021 -

Tucson Subaru responded

Thank you! It is a pleasure to help and let me know if you have any questions! 😊 Joe

Jul 07, 2021 -

Tucson Subaru responded

Thank you !!! ; ) Louie A

July 07, 2021

Clean and welcoming lobby and waiting area, friendly staff. Now that I’ve experienced the service Dept to complete my add-ons, very efficient way of dropping off the car. Appreciate the coffee and snack More

by daryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Larson
Jul 07, 2021 -

Tucson Subaru responded

Thank you for the review!

Jul 07, 2021 -

Tucson Subaru responded

Thank you so much for your review! -Jakob

July 07, 2021

I truly appreciate how everyone works as a team to process everyone through the service area. They make it look effortless while being kind and professional. Thanks! More

by Maggie Gilmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Drow
Jul 07, 2021 -

Tucson Subaru responded

GREAT FEEDBACK!! Thank you for taking the time to leave us an awesome review :). - Artie

Jul 08, 2021 -

Tucson Subaru responded

Thank you so much for your kind words Mrs. Gilmer! Hope to see you again in the future! -Brittney

July 07, 2021

Spoke with Artie Gonzales the service manager about standing by the Subaru brand and providing an initial routine service check and he said the service agreements are not transferable. Man did they tak More

by Disappointed 1st time Subaru owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Artie Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Tucson Subaru responded

Tucson Subaru stands behind our brand and our community! In this case this Guest bought a car that was traded in by another customer and she knew the customer and she wanted complimentary maintenance only the first Subaru Customer gets under Subaru's Maintain the Love. Here are the program rules: "Purchase or lease any new (previously untitled) Subaru and receive a complimentary factory-scheduled maintenance plan for 2 years or 24,000 miles (whichever comes first). See Subaru Added Security® Maintenance Plan for intervals, coverages, and limitations. Customer must take delivery before 12/31/2021 and reside within the promotional area. At participating retailers only. See retailer for program details and eligibility" She was quite clear when she spoke to Artie if we did not give it to her she would give us a bad review! As General Manager of Tucson Subaru I have used the feedback we have recieved from our guests on Dealer Rater over the years and it has helped us continue to improve. However, I will not allow the tool to be used to bully our staff into giving something to a guest they are not entitled to...Thank You John P

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