On our first visit to the dealership, (Saturday) we spoke with Bob Wilson. We test drove a blue all-weather Subaru Outback and discussed possible terms, although we did not come to an agreement on price, trade-in, etc. He was a bit too talkative for my husband's liking. We really didn't need to be convinced of the value of a Subaru.
When I returned to the dealership on Monday to test drive the car again, Bob was with other customers so I worked with Rudy. He was great.
Both he and my husband liked working with him. I had actually emailed the dealership with a question a few weeks earlier and Rudy had answered my question, so it worked out well that we ended up working with him.
We test drove the car again and noticed a rattle, but could not find the root cause so we looked for another model, deciding on the red all-weather car. We came to terms and bought the car the same night. Rudy and the Tucson Subaru staff stayed late to ready the car and the paperwork so that we could drive it home that night, even though we offered to come back the following day.
Overall, we had a very good experience with Tucson Subaru and Rudy Burneo. Thank you.
By the way, I heard about Tucson Subaru about 4 years ago. I sat next to the owner, Rocky on a plane ride from Chicago to Tucson, and he impressed me as a nice person.