Tucson Subaru

Good Experience Surprised Me I always dread purchasing a vehicle but this experience was refreshingly positive. It was not adversarial. We did not need to haggle, we were promp I always dread purchasing a vehicle but this experience was refreshingly positive. It was not adversarial. We did not need to haggle, we were promptly provided with backup documentation or further detail in response to every question, we did not need to sit through endless pitches regarding one "extra" after another, and we are confident (based on information provided by the dealership and our own independent research) that we paid a very fair price for our new car. At one point our sales person (Pamela) sensed we were unhappy about something; her response was to address it openly and in a straightforward manner. This gave us a chance to talk through it, the matter was resolved promptly, and we were left feeling positive about our decision to make this major purchase. I give her a lot of credit for taking that approach. As I said from the start ... refreshing. More

Excellence In Customer Training The multiple electronic features were overwhelming, like going from a flip-phone to the most state of the art smart-phone. Darla explained each contr The multiple electronic features were overwhelming, like going from a flip-phone to the most state of the art smart-phone. Darla explained each control and feature, many I did not know were there. I was given time to use each control until I knew where it was and what it did. It was a fun experience. Darla is the perfect person for this job - a teacher with computer skills. More

Love Encore Delivery We had a great review of our Outback's features with Darla -- every question we had was answered, and she also showed us some features we didn't know We had a great review of our Outback's features with Darla -- every question we had was answered, and she also showed us some features we didn't know to ask about. Very helpful, and Darla really knows her stuff. There was one thing she wasn't sure about, and she quickly got someone else to help. More

Great Car Buying Experience We had a great experience buying our new Subaru Forester at Tucson Subaru. Kevin Gribble and Curt McHenry made our experience one of the best we have We had a great experience buying our new Subaru Forester at Tucson Subaru. Kevin Gribble and Curt McHenry made our experience one of the best we have ever had buying a new car. We have been almost exclusively Honda and Acura owners over the past 30 years, but are excited about our new Subaru. I had extensively researched the vehicles we wanted to consider, we visited the lots on a Sunday to eyeball the cars, and pretty much had come down to a couple of choices. I got internet quotes on Monday morning from both Tucson and Phoenix dealers and we were ready to go. We made an appointment with Kevin after I got his quote which I was pleased with based on my research. I appreciated the no-haggle, no high pressure approach from the dealership. After a test drive, we were sold and went on with the transaction. Kevin and Curt presented options for additional items, most all of which we never opt for and appreciated their straightforward approach and their respect for our decisions on them. Kevin was patient with us and answered all of our questions about the vehicle and we appreciated being introduced to the service staff. When we finally left, we realized we had been at the dealership for about 3.5 hours, but we were comfortable the whole time and the time flew by and we were happy campers when we left. Thanks for a great buying experience and we look forward to visiting when we bring the car in for service. More

Awesome Team Members!! I purchased a 2013 Buick Lacrosse. This car was beautiful, in excellent condition. The Tucson Saburu team was able to get me in this car the same day. I purchased a 2013 Buick Lacrosse. This car was beautiful, in excellent condition. The Tucson Saburu team was able to get me in this car the same day. Their was beverages and snacks available while my car was being brought to me. Beautiful facility! I recommend anyone looking for a Vechicle to come to Tucson Saburu. I love my new car!!! Thank you for the great experience!! More

Great Salesman and Great Car! We worked through Ken Murch about 4 years ago when my husband bought a new car so we wanted to work with him this time, too. Once again he was thorou We worked through Ken Murch about 4 years ago when my husband bought a new car so we wanted to work with him this time, too. Once again he was thorough, patient, knowledgable and so helpful. He understood exactly what I was looking for in a '19 Forester but also that I am not a "techie". His approach and attitude (and dry sense of humor) helped allay my trepidation about all the "bells and whistles" that new cars have. (My trade-in was a wonderful '10 Forester so the changes are beyond considerable!) I appreciate Ken's help as well as the feeling of teamwork at Tucson Subaru. Thanks to the 9th Anniversary sale and the trade-in I feel very comfortable that I was given a good deal! More

New Subaru / First Service I purchased my first Subaru and took it in for my first service! I was so happy with Service Writer, Jade and Service Manager, Scott! When I trade ca I purchased my first Subaru and took it in for my first service! I was so happy with Service Writer, Jade and Service Manager, Scott! When I trade cars the next time, my first stop will be Subaru! More

Superior Our experience buying a used car from Tucson Subaru was excellent. Jim Coyle handled our purchase with professionalism, as well as being friendly and Our experience buying a used car from Tucson Subaru was excellent. Jim Coyle handled our purchase with professionalism, as well as being friendly and knowlegeable about the vehicle we were buying. More