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Universal Hyundai
Orlando, FL
4,250 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,250 reviews
December 31, 2018
Customer Service The best service I have ever received from any dealership. The sales and finance team were top notch on their expertise and knowledge I was extremely The best service I have ever received from any dealership. The sales and finance team were top notch on their expertise and knowledge I was extremely grateful for all help thank you. More
by Demone27
December 27, 2018
Phenomenal Sales Associate Frankie Martinez was a great sales associate to have when I decided to by my first NEW car. After getting into a car accident while home for the holi Frankie Martinez was a great sales associate to have when I decided to by my first NEW car. After getting into a car accident while home for the holidays, I decided I had had enough driving and throwing money at clunkers, and with residency interviews coming up in my last year of medical school, I needed a reliable car. I came home and told my family, "Let's go buy a new car". If you knew my family, major decisions like this are NEVER easy, but Frankie was able to find a the perfect car for an amazing price, that satisfied everyone in my family - which is unheard of. Frankie was remarkably patient with my mom's questions, he was personable, and was extremely flexible and supportive during this big commitment for me. I couldn't have asked for a better sales associate! More
by Getasha D.
Employees Worked With
December 27, 2018
Terrible Inspections Bought an AS-IS car that supposedly passed their inspection. The problems started almost immediately. Went back to see if theyd be willing to work wit Bought an AS-IS car that supposedly passed their inspection. The problems started almost immediately. Went back to see if theyd be willing to work with me at all. Theyre suggestion was that I get used to driving with the check engine light on. More
by Ap1
Employees Worked With
December 25, 2018
Great Service at Univeral Nissan Great service at Universal Nissan. Christopher Roman and his brother John Roman were great sales consultants. Would highly recommend. They were courte Great service at Universal Nissan. Christopher Roman and his brother John Roman were great sales consultants. Would highly recommend. They were courteous and friendly and helped find the car we wanted. More
by dalpat924
Employees Worked With
Christopher Roman, John Roman
December 25, 2018
Best customer service This is the third car i have bought from Universal Hyundai. The customer service is incredible. From Ceasar in the sales department to Gregory in ser This is the third car i have bought from Universal Hyundai. The customer service is incredible. From Ceasar in the sales department to Gregory in service I would recommend them 100%. More
by Saitta family
December 24, 2018
Fabio is the Best Fabio me atendió excelente, llegue a realizar un cambio de aceite y filtro y salí con mi guagua nueva del año hoy víspera de navidad. Gracias Fabio me atendió excelente, llegue a realizar un cambio de aceite y filtro y salí con mi guagua nueva del año hoy víspera de navidad. Gracias More
by Miraida
Employees Worked With
Other Employees :
Felix Matos, Ruben Matos, Fabio Thiers
December 23, 2018
Fast, convenient, easy. Brian Cortes and Amine Saaid and John Smith were great. The process was fast. Provided good information and were patient with me. Showed me different Brian Cortes and Amine Saaid and John Smith were great. The process was fast. Provided good information and were patient with me. Showed me different options to choose from and allowed me to pick what I want. Will be a continuing customer. More
by sbkei
Employees Worked With
December 23, 2018
Excellent customer service Mr. Gillette provided excellent customer service and was exceedingly helpful and professional in all levels of care I would strongly recommend him fo Mr. Gillette provided excellent customer service and was exceedingly helpful and professional in all levels of care I would strongly recommend him for future prospective buyers More
by Raymieles
Employees Worked With
Earl Gillett
December 22, 2018
Our New Hyundai Sonata Limited WE went to Universal to have my wife's Sonata serviced. I drove separately in my Nissan Altima thinking I ight trade it for a new Altima. We met Fabio WE went to Universal to have my wife's Sonata serviced. I drove separately in my Nissan Altima thinking I ight trade it for a new Altima. We met Fabio Thiers. H took us for test drives in the 2019 Altima and 2019 Sonata Limited.. He knew everything about both cars. We chose the Sonata based on our experience driving both and all of the information provided by Fabio. We are now a two Sonata family. More
by Ross&Joy
Employees Worked With
Fabio Thiers
December 22, 2018
Fabio was Super Super Excellent Fabio excelente atension muy profesional colaboro conmigo en todo su atension muy familiar me hiso sentir como en casa siempre estuvo atento a mi requ Fabio excelente atension muy profesional colaboro conmigo en todo su atension muy familiar me hiso sentir como en casa siempre estuvo atento a mi requerimiento gracias por todo Fabio More
by Eloy
Employees Worked With
Other Employees :
Felix Matos, Carlos Garces, Ruben Matos, Fabio Thiers
