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Universal Hyundai

Orlando, FL

4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

March 19, 2023

Muy profesionales todo su empleados. Servicio rápido, buen trato al cliente y sus deseos. Volveré a comprar mi próximo carro con ustedes. More

by YTD4444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 15, 2023

Well you have a relax environment. You feel you can think and talk over with your wife. We never have pressure, in facts we have to ask for assistance to see a Santa Fe that we so and More

by José
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Universal Hyundai responded

William, thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with Angelo and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Mar 16, 2023 -

José responded

We feel part of Universal Hyundai family. we really enjoy visiting. Thank you Jose, Marianla

March 14, 2023

Exceeded my expectations of what buying a car from a dealership could be. I typically dread the process, but Fabio made it easy, clear, and I left with a car BETTER than what I had hoped to get. More

by P_FRANK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 14, 2023

They were honest and kept their word. They gave us a good deal on our new Tucson. More

by CRTREPORTER125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin, Kesia Rivera
Mar 15, 2023 -

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 14, 2023

I really wish I hadn’t have made this purchase. As if the that wasn’t enough, months later this purchase it is still haunting me. It’s come to my knowledge that the dealership put a paper tag in my More

by WALKERCYNTIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frankie Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Universal Hyundai responded

Thank you for providing this feedback. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Gina Nava Reputation Manager gnava1@universalhyundai.com

Mar 15, 2023 -

WALKERCYNTIKA responded

I need the your dealership to take this paper tag out of my name. My name should have never been on that. I have been calling the dealership for the past two days trying to get ahold of someone and whomever handles the tags is never at their desk and the voicemail is full. Please advise on how I can continue a conversation when no one is ever available.

Mar 15, 2023 -

WALKERCYNTIKA responded

As I stated, I was sure I’d get a public response, but never a phone call to actually help with the matter. Is someone going to actually reach out? Your dealership put a paper tag in my name and now someone stole it and is riding getting toll fees and who knows what else under my name. The DMV advised they can’t do anything because you all put that paper tag as my permanent tag. What is going on??

Mar 23, 2023 -

WALKERCYNTIKA responded

Coming back a week later to see that there is no response or follow up. Truly unbelievable

March 14, 2023

Horrible no me gusto el servicio el vendedor muy malo y no me gusto para nada More

by YOMALIXLUNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

March 13, 2023

Matt was amazing, informative and very patient. Carlos the manager worked with me on prices & got me into a vehicle I thought I could not afford. I have never had such a fast and smooth experience More

by pmperez823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos sales manager , Matt Sanchez
Mar 14, 2023 -

Universal Hyundai responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 12, 2023

I star and that’s being generous. The entire process from beginning to end was full of ergregous mistakes. Sales person and manager made excuse after excuse for their mistakes. Th More

by ALANTRACEY2299
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

March 12, 2023

Nice team, professional. Our second vehicle w them thanks. We will make sure to go back for our next one, love that Genesis... More

by MARTILLO6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonny, very nice
Mar 13, 2023 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 10, 2023

Universal was great to work with. I got the car I wanted at the price I wanted. Unlike other dealers, each person I dealt with conducted themselves professionally. More

by Ted
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yadriel Morales
Mar 13, 2023 -

Universal Hyundai responded

Thank you, Ted, for taking the time to share your thoughts on working with our team. We’re glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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