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Universal Hyundai

Orlando, FL

4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

November 06, 2022

I always bought my cars in Hunday customer for years live the way my salesman work and the orice More

by SCHAFE16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 06, 2022

Best dealership in Orlando! Great customer service, friendly, attentive and they really cater to your needs. More

by WHITNEYCROOKE0620
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Whitney, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 05, 2022

All employees i met were helpful & knowledgeable. My buying experience was quick and pleasant, love my suv. More

by JLILLARD10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new SUV! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 05, 2022

We went twice to the dealership. Nick was great. He was very diligent and patient in the process. The found a great deal for us to finance the car and at the end even though it was l More

by Samira Nazzad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gomez
Nov 07, 2022 -

Universal Hyundai responded

Samira, We are very happy to hear Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 05, 2022

Tremendo servicio al cliente le doy 100% A+ por caracterizarse, su amabilidad, la humildad de todo el personal. More

by JUNLYSJAH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 05, 2022

This is my 4 th car with Hyundai every one is so awesome Baby Jacob and Cesar they were awesome More

by ODALYSTRANSPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with Jacob, Cesar, and our team. We're glad to hear we delivered another great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 05, 2022

The service department is so unprofessional and lack consideration. The sales department is exemplary MrErrrol! More

by TRAV0012
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 04, 2022

Great service and prices. I am looking forward to my next purchase at universal hyundai. Cheers! More

by ERIC.RODRIGUEZ6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Eric, Congratulations on your new vehicle! We are so glad that Christopher had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 04, 2022

Loved my sales person. I will definitely recommend him to anyone buying any car. He went above and beyond for me. More

by LYNN1508
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Universal Hyundai responded

Lynn, Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 04, 2022

This is the fourth vehicle that have bought here I would not go anywhere else More

by AMANDAPOWERS81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Writtenberry
Nov 07, 2022 -

Universal Hyundai responded

Amanda, It's fantastic to hear that we provided you with great customer service while assisting you with your 4th new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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