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169 Reviews of Universal Hyundai - Service Center
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April 22, 2022
Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. The service department was not. I did not receive what I asked for and got no communication until after. More
by COLONFEL
Verified CustomerEmployees Worked With
Other Employees :
Gilbert Gregory
March 31, 2022
Dealing with Christopher Johnson was a pleasant experience alwats courteous and attentive got my matter resloved almost instantaneously experience alwats courteous and attentive got my matter resloved almost instantaneously More
by Michael.gaines
March 28, 2022
I came for an oil change and a service, I left with a new car. car. More
by geministoarm
Employees Worked With
Other Employees :
Luis Narvaez, Nick Gomez, Andrew Terry, Luis Arevalo, Jacob Mckinney
March 22, 2022
Buen trato excelente atención y las personas que allí laboran son muy comprensivas y ayudan a todos laboran son muy comprensivas y ayudan a todos More
by JUANCARLOSMZ2
February 20, 2022
The Salesmen listen to the Buyer. The Service Techs actually make sure that what servicing you want done gets done and after they are done they come and actually meet with you to tell The Service Techs actually make sure that what servicing you want done gets done and after they are done they come and actually meet with you to tell you what they did and what you might need to get done in the near future. You even get a call a day or two later to make sure you are satisfied with their service. The folks at Universal Nissan put the customer first. More
by RIOCHAMA
Employees Worked With
Javon Ferguson, Angelo Rivera, Jorge Maseas, and a very nice young man in Finance.
February 15, 2022
Todo muy bien se tardaron aproximadamente 3 horas en el trabajo q estaban realizando ellos. trabajo q estaban realizando ellos. More
by JESSICAJIMENEZ24
January 09, 2022
Update: It was quite a fight to get them to cover the diagnostic fee & took 2 months to get back to be seen. They did eventually cover the diagnostic fee. They said the GPS in ou r stereo went out & the diagnostic fee & took 2 months to get back to be seen. They did eventually cover the diagnostic fee. They said the GPS in ou r stereo went out & the entire stereo needs replaced. They quoted $350 plus labor & then later emailed saying oops sorry make the $4,000. I'm not totally convinced they didn't pull the wrong fuse while the car was on or something, but maybe it was just really bad timing. We're getting a second opinion elsewhere as that seems like an insane cost of labor when they said the part was only $350. Oh & they said the car would be done by noon. At like 1pm we had to follow up & the car was done but the advisor was at lunch. Really? No one else could have told us. SMH! Do NOT bring your vehicle here for service!!!!!! If I could give negative stars I would! We brought our vehicle here for a recall repair and they returned our vehicle broken. They refuse to fix it and want us to pay their $99 diagnosis fee and for the repair. Again THEY BROKE IT!!!!! We never had this issue until they touched our car. We also brought it back within a couple of minutes to tell them what was happening. They spent about an hour trying to figure it out then said they'd call to schedule a repair after they researched how to fix it. You guessed it! We never heard back & it took 5 calls later before anyone called us back, and that's when they said we will have to pay for what they did. RUN as fast as you can away from this place! More
by JD
Employees Worked With
Juan Gabriel Men
December 15, 2021
3 hour wait for an oil change with an appointment is not acceptable. First and last time I will take any of my 3 new Hyundai vehicles here for service. acceptable. First and last time I will take any of my 3 new Hyundai vehicles here for service. More
by wfreeman703
Employees Worked With
Jennifer
